Lexus Leicester

I am satisfied with services .All staff was very kind and helful. Number of time asked for tea or coffee and they fixed my car within 2 hours.

Excellent friendly service thank you to you all

Excellent Customer Service

All was good. The service and attention received from Leon Kenny was very good indeed.

Kathryn was just amazing! Brilliant service received.

Very friendly and helpful.thanks

As a lexus dealership should be, courtesy and customer service forefront

Great service from Harry Pankhania and Lexus Leicester.

Excellent service and a very professional approach to customer service. Top marks to Leon Kenny on the way he handled the sale of my new Lexus ES a credit to his company. Would recommend anyone who is looking to change their vehicle to visit the Lexus showroom on Abbey Lane Leicester.

Unfortunately, while pootling along merrily away my Lexus decided to stop working with immediate effect in an act of wilful automative disobedience. After a short consultation with the man from the AA it disclosed that the alternator had shorted and killed the battery which was I'll be honest, less-than-ideal. This happened late afternoon/early evening so not much could be done apart from getting home and resolving the issue the following day. I called the dealership and spoke with Jonathan (who was brilliant when I previously took the car in for a TPMS issue last year) which I took as a good sign, explained my situation and what the problem was. Jonathan, cool as a cucumber, tells me to bring it in leave it with the mechanics and they'll sort it out. And that was pretty much exactly what happened. I got a call later that day, informing me what was happening with the car and told to expect a call on Monday when the car's ready to pick up. I got the call Monday lunchtime and Jonathan explained after a health check a couple things that require attention, nothing urgent but will need to be looked at before the next MOT. When I got there, I spoke with another gentleman (American Jonathan) who was just as brilliant. Bumped into British Jonathan in the car park, and he explained my options in more detail, he didn't have to, could have just carried on walking but took the time to answer any questions and allay any concerns I might have had. First. Class. Service. Everyone. The following day I got a follow-up phone call just asking if everything was ok. At all times I've been treated with courtesy and care advised if and/or anything needs to be looked at, rather than be seen as a walking wallet in need of slimming down. Really cannot thank everyone enough for all their help and say how great the customer service is, it's well known to be second-to-none and the reputation is well deserved simple because it's well earned. Thanks once again Lexus Leicester