Very bad experience at the local bmw garage took my car in for a prop shaft recall after waiting 3 weeks for a date as I needed a replacement car. On arrival I had to wait 30 minutes to be told I would need to come back in a weeks time as they had no courtesy car. When I did go back for the second time I was given a 1 series with 2 doors not acceptable as I drive a BMW X5 as I have children. I then got a call at 4.30pm telling me to pick the car up before 5.30. Not a great experience poor customer service.

Received usual good customer care from BMW Chelmsford. Booked curtesy car which was available for me and service completed very satisfactorily . Everything done on time and my car cleaned ready for me to drive away.

Had a minor accident requiring body work repair. My car was taken in the next day. I was updated on progress throughout and it was back with me within four working days looking good as new. Very pleased. I've used Cooper Chelmsford's service and body shop facilities for many years now and have always found them to be excellent.

The booking procedures were excellent with choices on offer Welcoming friendly staff in the office/showrooms Comfortable waiting area with free tea and coffee Free valeting

Waited 20 mins, then asked to be served to book in for service. early app due to commitments. Phone call, ready at 5.00pm just being cleaned. picked up, not cleaned, camera disconnected. No need for eye candy please, just service and a job well done.

The truth is, I entered the showroom at Coopers BMW in Chelmsford without the intention of buying a car. I was just browsing and killing time really. In wandering around the showroom, I spotted a car I really liked. I then met up with the sales executive Andrew Unwin and got talking to him about the particular car. With no pressure from him whatsoever, he offered to arrange a test drive and offered to run the numbers on the finance. With nothing to lose, I agreed, and after a bit of negotiation, he put together a package for me that worked for both me and him and I took ownership of the new car with no fuss, no pressure, no silly sales-tactics, just a proper grown up business transaction. The after-delivery call from Andrew to check everything was o.k. was very much appreciated. I thoroughly recommend the dealership and Andrew in particular. First class service.

Chelmsford branch.We bought a brand new car and absolutely excited. Sales man we dealt with was really helpful to begin with. However a week later he was not returning my calls, or responding to emails. He was only bothered about sale no after care. Considering we only had three weeks until car was delivered. We had to make arrangements for the other car we currently owned. We were told car will be delivered not the case at all. When we had to sign paperwork we found out that sales man no longer worked for the company. It would have been nice to be informed. Hence the poor communication no information passed on from him. Unfortunately another guy took over the case. He has been brilliant and a lifesaver. But he can only do so much. Personally think poor Management and they do not care about customers. Such poor customer service. When we turned up to pick up car, number plate not on and was not given this information for ages. So I could enquire about insurance. Very disappointed no apologies from Management. They think they are above everyone how rude. They did not make it exciting to pick up the car. Fortunately In love with the car. But if there was the same car with same spec elsewhere. Would have gone there instead. They talk about commitment of customer service. What a lot of nonsense, remove that sign because your not performing at all. Customer is always right and treat them Like a King or Queen. Don’t know where some of staff did their training. I am horrified and very angry. Will not be buying there in the future and will not recommend my family or friends. What a shame.

Great service and very helpful.

Car was collected on time by Stuart and i was kept fully informed by Laura as to what my final bill would be. Totally satisfìed with the service.

could not be more helpfull, tryed hard to sell us the car,which we are pleased with.