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Accident Aftercare

Complimentary 24/7 service available for all customers

Unfortunately, accidents can happen. If you are involved in an accident, you have the legal right to choose who repairs your vehicle. As a valued customer of Inchcape, you automatically benefit from our complimentary Inchcape Accident Aftercare service.

Our Accident Aftercare service guarantees:

✔ Vehicle will be returned to the pre accident condition
✔ Vehicle will be repaired according to your manufacturer standards
✔ Always use Genuine Manufacturer Parts and paints
✔ Only entrust manufacturer approved technicians to carry out the work
✔ The vehicles Euro NCAP safety ratings will be restored

If you're not at fault for the accident, we may be able to provide additional benefits:

✔ A comparable replacement vehicle while your vehicle is being repaired
✔ Recovery of your vehicle if it is legally un-drivable following an accident
✔ Management of your repair and dealing with the various parties in your claim
✔ Assisting you with recovery of “uninsured” losses and any personal injury claim
✔ Regular updates on your claim through our online claims portal

What to do in the unfortunate event of an accident

  1. Stop the car - turn off the engine and switch the hazard lights on

  2. Check for injuries - if anyone is hurt call 999. If there are NO INJURIES to yourself or other persons, make a note of it

  3. Exchange details - make, model, colour and number plate of the vehicles involved or take pictures of them. The driver's name, address, phone number & insurance details

  4. Record further details - time & date of crash. The driving conditions, including the weather, lighting and road quality. Where possible take pictures of the scene, positions of the cars involved and damage to the cars 

  5. Ask for witness details - if necessary obtain the name, address and telephone number of any witnesses on the scene

The numbers you need in case of emergency

audi

Audi

03332 228 935
bmw

BMW

03332 228 936
mini

MINI

03332 228 937
jaguar

Jaguar

03332 228 939

 land rover

Land Rover

03332 228 939

 mercedes benz

Mercedes-Benz

03332 220 910
smart

smart

03332 220 910 		Lexus

Lexus

03308 387 468 		Toyota

Toyota

03332 228 941
Volkswagen 

Volkswagen

03334 149 816
Volkswagen 

Volkswagen Commercials

03332 228 940


Inchcape Accident Repair Centres

At Inchcape, our Accident Repair Centres located aross the UK are here to make any bodywork repairs stress-free as well as affordable.

We offer the following, plus much more:

  • Price match guarantee
  • Manufacturer approved paint and genuine parts
  • Full cost estimate upfront
  • 6 Accident Repairs Centres / Bodyshops nationwide
  • Courtesy Car

Find out more