A big thank you to Lexus Derby for being professional, courteous and friendly with my Lexus experience. A special mention for Owen who oozed enthusiasm throughout , he put energy and professionalism and guided me every step of the way through a minefield of information and we had a laugh along the way which made it light hearted. Also a special mention to Elly who was friendly , informative and genuine. Well done Lexus Derby and well done Owen & Elly , brilliant tag team who helped me obtained the car that I wanted , thank you

Had a excellent experience buying our car Owen is a brilliant at his job so friendly and professional made the whole process so easy also Stacey was excellent at our hand over explained everything to us in detail would definitely recommend anyone who's looking for a new car to go to lexus derby the service is outstanding thankyou again to Owen and Stacey for making it a great experience x

Always get a friendly welcome. Very professional service from start to finish.

I’m always extremely satisfied with the service I experience at Derby Lexus from all staff and technicians.

all went smoothly according to plan

The car was prepared to almost brand new condition. Ben was very helpful throughout. Very happy with the vehicle and service

Very attentive staff and not pushing you to put a deposit down like a lot of other garages, test drive cars are spotless, very good experience

Very polite young man. Would have liked a price drop, but there we go!!! Sorted the car swiftly, and even bought flowers and chocolates after a joking request!!! Would recommend.

Decent showroom and staff. Cars not applicable to my requirements though.

Update -12 months from my first visit in April 2023. I returned for the MOT and Service and was equally impressed and very happy with all aspects of the service. From walking in and being warmly greeted by the friendly lady on the front desk through to the team member overseeing the car check in and check out. There is a reason this dealership is consistently rated 5 star by customers, the staff are personable, efficient, professional and respectful. The car service and MOT is spot on, pricing is competitive and I would not consider going anywhere else. What really impressed me today and I was pleased about was that my car check in was with the same team member and same front desk staff I saw last year. I really like consistency, when staff are looked after and valued by employers (which I hope they are here) then there is less staff turnover. A happy team = a happy customer. Well done Derby Lexus you are leaving the competition way behind and setting a benchmark for what others should be striving for :-) First impression and visit - efficient, professional and courteous staff team. Booking was for the interim service and MOT on my NX300. I opted for the pre visit online check in and was also able to wait whilst these were completed. I was provided a private and comfortable space within which to work, very useful as I had a couple of online meetings to attend. I completed my car check out online and was notified promptly when my car was ready. I may need an air conditioning refresh as per the guidance however this can be booked at another time. A really positive and efficient experience and I was left to work without interruption. Well done to the staff I interacted with, happy to return because of your great customer service. 😊