Inchcape Land Rover Guildford

Excellent service, quicker than anticipated completion

Fantastic service from Chris Perryment. From start to finish it could not have been easier.

This was the first time I had taken a car into Inchcape Land Rover Guildford for a service. The Service team were polite and professional and I was allocated one as a contact (Sacha) who kept me informed of progress and advised when the car was ready for collection. It was cleaned and ready as expected. I found the whole experience with Inchcape Land Rover exceptional 10/10 ✔️

Very bad service. 3h waiting became all day. I had to cancel a work meeting. Car (under warranty) came out damaged after the service, with a flat tyre! Upon collection no mention of the tyre. In fact they could not even find my car. I was left 30mins waiting, standing outside. When my car was eventually found, there was no mention of the flat tyre, although they clearly knew about it. Fortunately my car sensors are extremely sensitive so I was able to see the alarm light immediately and catch them before leaving the garage. The only thing I had asked them to look at, a slight noise when reversing, wasn’t fixed. And they charged me £135 over the phone for changing the brake fluid! In a car with only 18k and working perfectly? Absolutely unbelievable. I am still in a state of shock. Cheryl, the customer service representative, was very apologetic, polite and professional, she was sympathetic and tried her best to help. Despite the escalation to HQ, the branch head of business has been totally unresponsive. And I have just received an email asking for feedback? Here it is :D my name is still completely misspelled despite my correction. I want compensation for the major inconvenience caused to me and my family, for my missed work appointment and I want the money back for the brake fluid change. Nasty experience.

Very happy with the service I received Was kept aware of the work that was being carried out through the day All the staff I dealt with were polite and helpful

I have just collected my Land Rover Discovery Sport Landmark. Unfortunately (or fortunately) I did not have much to do with the sales team, as I dealt personally with Stephen Shortland the Business Manager. Stephen made the whole process seem easy. I was treated with respect and kindness. I was given the opportunity to test drive a vehicle for a prolonged period and Stephen answered all my questions. He is highly professional, knowledgeable and took his time building up my business relationship. Thank you Stephen!

I really enjoyed dealing with Inchcape Land Rover Guildford. Peter Steede, the person I dealt with , was extremely helpful and had a huge grasp of customer service and how to keep the customer happy at all times. I have nothing but praise for him. More generally, I thought that they were a very professional, high-quality outfit. They were never "pushy" in trying to sell me a car. They let me make my own mind up and, sure enough, I bought a beautiful car from them!!

I was made welcome from the first call , I was kept updated and all promises were kept , the car was delivered on time , great service .

Inchscape Guildford were very helpful and a friendly team. Who took time to explain about the car we wanted and how it all works.

Px for my car on one of their evoques was smooth and easy and was given a fair deal , the car was as described and am very happy... thanks to Danny and Lilly for an excellent service .