Inchcape Land Rover Guildford

Welcoming...taking stress out of purchasing a vehicle..simplified stages..helpful all the way.. picking up car tomorrow...!!!!!

Ive been using Guildford LandRover on and off over the past 10 years. During this time my experiences have been mixed and not the best to say the least. It seemed that this Branch was really struggling to find the right staff who offered a satisfactory level of customer service. However in my opinion I'm pleased to say that after all this time they have managed to find 2 members of staff in particular who excel themselves and are the perfect representation of the brand who go that extra mile taking the customer experience to another level. (Terasa and Carl) these two are a credit to the company. Their levels of service really need to be recognised by the business as its hard to find staff so helpful/inviting and knowledgable nothing seems to be a problem and i cant thank them enough. Its a pleasure when i have to deal with them. Keep up the good work.

Mr Moody was fantastic. He took the time to understand our needs and then source a car to match them. We couldn’t have had a better experience buying our new car. Highly recommend.

As a result of the ongoing Covid restrictions, my visits to the showroom were very limited, however, the online communications processes adopted were simple to follow and swiftly and efficiently executed. The collection of my new car was similarly undertaken quickly, efficiently and safely. Thank you for all your help in selecting and suppling my new car.

It has been a pleasure dealing with Mr Dalby-Quenet, the Customer Experience Manager and the Sales team at Land Rover, Guildford. They have gone above and beyond with arranging me a new car after some difficulty with my previous one. Despite the current COVID difficulties, nothing has been too much trouble for them and they have dealt with things promptly. This has been the type of customer service I expect from Land Rover. Thank you and a very merry Christmas.

Tiana was fantastic. From the very first contact to the final handover she was the consummate professional, keeping me informed on progress in a timely way and responding to my inevitable questions in full. A real credit to the team and highly recommended.

Excellent communication and service

After a few issues surrounding the finishing time of our service (I had to be at work at a certain time and the car wasn’t ready as hoped) I spoke to Timothy at Land Rover Guildford who could not have been more helpful and considerate. Timothy apologised for the delay then immediately solved the problem by giving me a lift home. He also promised to drop the our car off to us the next morning which is exactly what happened. The service was all fine, with no nasty surprises and most reasonably priced. The car was valeted inside and out to a high standard on its return. The following week we had a follow up email from Timothy again apologising for the issue and checking that everything was now resolved. Timothy also sent us a present for our boys from the Land Rover store and a voucher towards a future service which was an incredibly thoughtful and decent gesture. Would highly recommend.

really great service from the landrover team

We recently bought a new vehicle from Stephen at the Guildford Land Rover (Inchscape) dealership and the service we received was exceptional, especially when you consider the current circumstances! All questions were answered in a timely manner and a great deal was brokered. The car was even handed over a few days earlier than expected. Great service all round and I would highly recommend dealing with Stephen and his associated colleagues.