Inchcape Land Rover Guildford

I've just purchased a used Range Rover Evoque from Inchcape Guildford. Excellent service with the car ready for collection at the agreed time. Car was delivered in perfect condition and Inchcape kept me updated throughout the process - including reminding me to pick it up from Guildford rather than from the temporary location in Peasmarsh. Salesman Martin was a pleasure to work with. All in all, everything went according to plan.

The whole experience at Land Rover Guildford was pretty flawless. We didn’t have to wait and the salesman was knowledgeable and helpful.

Really slick, well organised, friendly.

The garage rang me the day before my service to confirm that i was taking my car in. I said yes it was correct and that we planned to walk into Guildford. The person then said that they had moved premises to Ladymeade. A driver was not available so we decided to bring two cars. On arrival we were guided into the garage and waited to be attended to. A young lady came to see us and I sat down to sign paperwork. The assistant started talking to the man i was with regarding my car (It was booked in my name & registered with me). I politely interrupted to let her know that i was the owner of the car.The assistant apologised and we carried on with the paperwork. The assistant said we needed to come back 12-12.30 as the garage closed at 1pm. We returned at 12.20 and waited to be served. An assistant came up to us and said our car was ready, she went off to get the key. The assistant returned after 5 minutes and we went outside to find the car. The car was not outside. We waited a further 10 minutes whiles tried to find out where our car was. When the car arrived it had not been cleaned or hoovered. The assistant went off to find out to see if it could be done. Unfortunately everyone had gone home. The assistant apologised and asked me if they could come and pick the car up another day to clean it, she said she would phone me on Monday. I have arranged for the car to be picked up from my work on Tuesday. To be honest i will not be using the garage again. I wanted to use Hunters for my service as when i changed my previous evouque with Hunters they said i would of got a better price for it if i had had it serviced by a dealer. Buying my car through Hunters was problematic as they did seat protection instead of tyre insurance and i ended up spending more money for the tyre insurance. I was hoping this would be a better experience. Having my car picked up to be cleaned is a pain as i will be at work and am very busy but why should i pay to have it done locally when i paid a lot of money for the service.

Excellent service, quicker than anticipated completion

Fantastic service from Chris Perryment. From start to finish it could not have been easier.

This was the first time I had taken a car into Inchcape Land Rover Guildford for a service. The Service team were polite and professional and I was allocated one as a contact (Sacha) who kept me informed of progress and advised when the car was ready for collection. It was cleaned and ready as expected. I found the whole experience with Inchcape Land Rover exceptional 10/10 ✔️

Very bad service. 3h waiting became all day. I had to cancel a work meeting. Car (under warranty) came out damaged after the service, with a flat tyre! Upon collection no mention of the tyre. In fact they could not even find my car. I was left 30mins waiting, standing outside. When my car was eventually found, there was no mention of the flat tyre, although they clearly knew about it. Fortunately my car sensors are extremely sensitive so I was able to see the alarm light immediately and catch them before leaving the garage. The only thing I had asked them to look at, a slight noise when reversing, wasn’t fixed. And they charged me £135 over the phone for changing the brake fluid! In a car with only 18k and working perfectly? Absolutely unbelievable. I am still in a state of shock. Cheryl, the customer service representative, was very apologetic, polite and professional, she was sympathetic and tried her best to help. Despite the escalation to HQ, the branch head of business has been totally unresponsive. And I have just received an email asking for feedback? Here it is :D my name is still completely misspelled despite my correction. I want compensation for the major inconvenience caused to me and my family, for my missed work appointment and I want the money back for the brake fluid change. Nasty experience.

Very happy with the service I received Was kept aware of the work that was being carried out through the day All the staff I dealt with were polite and helpful

I have just collected my Land Rover Discovery Sport Landmark. Unfortunately (or fortunately) I did not have much to do with the sales team, as I dealt personally with Stephen Shortland the Business Manager. Stephen made the whole process seem easy. I was treated with respect and kindness. I was given the opportunity to test drive a vehicle for a prolonged period and Stephen answered all my questions. He is highly professional, knowledgeable and took his time building up my business relationship. Thank you Stephen!