Inchcape Land Rover Preston

I was informed by the Land Rover dealer that my Discovery required a software update. Because I required a courtesy car, the next time slot available was a month later. On the morning of the service I arrived at the dealership, the building design looks very impressive and the service representative effectively took all the detail of the work required. She politely showed me to the courtesy car and handed over the keys. Great service so far. At 16.30 I connected them to ask about collecting my vehicle and was informed that there would be a charge for an oil & filter change. The car had gone in for warranty work, so I disputed the cost. Upon arrival at the dealers to collect my car the service representative informed me that there would now be no charge and promptly arranged for my car. I checked the work and found thar they hadn’t completed one of the tasks. Very disappointing and I had to wait for them to complete the simple task. Conclusion: Overall good customer service with an impressive futurist building. However they were let down due to poor attention to detail.

The whole process from start to finish was excellent! Paul was very efficient and went above and beyond to ensure I would have the right car for me before Christmas. I would highly reccomend Paul and Inchcape Land Rover Preston! Thank you again.

Inch cape Preston not very impressed with the service dept My Range Rover due for a service notified them of faults and also required an MOT. Constantly phoned in the afternoon ,they just picked up the phone and cut me off . When I eventually got in touch they said it would be ready for collection at 530pm. I arrived and was told no issues took me to the vehicle and away I went home. The vehicle had not been set up properly miles in kilometres radio not set up reversing camera still disfunctional and no MOT. £700 + for what I won’t be recommending them in the future BH

Nice dealership with nice staff. Dealership HQ really need to consider some admin staff at the weekend's or at least train people who will be working during this time the paperwork procedure for selling a car. We drove 200 miles to view a car in the hope we could take it the same day, only to be told this was not possible since admin staff who create the paperwork don't work weekends. Whilst this is not the sales person's fault & we still purchased the car as it was what we wanted, we were left slightly disappointed that we would need to drive the 200 miles back home without the vehicle and make another trip to collect the car. This added £300 to the price of an already expensive vehicle and a further full day of travelling.

This is a fantastic new building but the experience is not as good as it was at the old premises Waited 45mins to collect my car in-spite of being told it was ready told the the service history and the video had been emailed, still waiting, tried to contact three times by land line still unable to contact anyone who could help. I am at the end of the three year service contract no mention of addition cover or how to extend the breakdown cover.

Purchased a Evoque in November 2018. Salesman was John Hill - very good communications, helpful and straight forward to deal with. Recommended.

Hard working staff to get the correct car for me at the right price , very clean showroom and staff always welcoming and asking you if you would like a brew

I have been very impressed with Louis especially at Inchcape LandroverPreston in helping me find the exact car I was looking for. He is very professional and I feel he is a real asset to the business. I have dealt with a few car dealers and he is by far one of the best . I highly recommend purchasing a vechile from Louis and at Inchcape Landrover Preston. Big thanks to his manager Neil to who has helped with the process to.

Good hospitality. Nice deal

From initial enquires to my completion of the purchase I received excellent service from the customer sales advisor.