Inchcape Jaguar Guildford

Couldn't fault the service at all. Fantastic customer service from Clive before, during and after purchase. I would recommend without a doubt and definitely purchase from here again. Thanks for all your help Clive, I love my new car! - Sian Allen

First class and friendly service from my initial telephone enquiry through to me collecting my new Jaguar XF sportbrake. Special mention to Clive who was able to answer all my queries. I will certainly go back to Inchcape Derby for my next vehicle.

Purchased a new E- Pace, unfortunately the first handover did not meet an acceptable standard as the vehicle was not cleaned properly and the rear bumper was scratched and other basic defects were missed, however Inchcape in the end were very apologetic and acknowledged it was not acceptable, as of today the vehicle was presented to us how it should be and we were given a complimentary full tank of fuel, thank you Darren Poole and Luke Thompson for sorting us today, we are just waiting for a new window side strip and all is good, I do hope in the future they can get it right first time.

Excellent service from start to finish, they really couldn’t be more helpful. The staff are s credit to the company. A special thank you to Charlotte Brough who made the whole experience for me, I found her little videos of the car were very helpful to me as I was over 2 hours away. Love the car and I certainly wouldn’t hesitate to recommend them to my friends and family.

After poor experiences dealing with a major car manufacturer whose name begins with "V", I wanted to return to a premium marque. In the past I have had problems with upmarket cars, but I have also experienced good customer care during the resolution of this problems. We walked in off the street at Inchcape Derby to look at a Jaguar XE I had seen on line. We were left free to wander around to look at their stock and only when we decided to look more closely at the car we had selected, did we venture into the showroom. We were greeted by Charlotte Brough, who became our principal contact during our subsequent purchase of the car. she was warm and friendly and following a brief discussion, she arranged for a test drive. All throughout the drive, she was chatty, informative and engaging. Upon our return to the showroom, we discussed finance arrangements and a part exchange for our current vehicle with Charlotte and Luke, the business manager, with sensible, informed debate and absolutely no pressure. We decided to purchase the vehicle and agreed the terms and Charlotte subsequently sent the requisite paperwork via e-mail. After some minor amendments, amicably agreed, we completed the transaction as far as possible pending formal arrangements upon collection. Having agreed the collection date, we arrived and to be frank, we spent a lot of time engaged in chatting, such is the friendly atmosphere in the dealership. After completing the arrangement and following a brief heads upon get us started functions of the car, Charlotte saw us off and took a video of us leaving in the car, which she sent to us - a nice touch. The whole experience was warm and friendly and Luke told us that the company now has a policy of selecting Sales Executives who do not necessarily have motor trade experience, preferring instead candidates who have proven customer care skills. In an age where customer care, especially in volume car manufacturers and dealers, is sadly lacking, this was a real breath of fresh air. I wish every week could be like the week we experienced.

Outstanding customer service and experience - I would recommend Inchcape Jaguar Derby to anyone

Great customer service, kept well informed while waiting for the new car to be prepared for collection, would recommend

Thank you for a really good service. Would recommend to family and friends.

Inchcape gave a good trade in price for my SUV. Sales executive Clive did a sterling job when I went to look at the F Pace, so much so that I ordered the Jag and stopped my search for a new SUV. Inchape were very flexible with their finance options and were able to establish a deal that suited me. Even after the delivery (which was a couple of weeks earlier than expected, and Clive comprehensively did the handover) Clive followed up with with several calls to ensure I was happy. I have no hesitation in recommending Clive and Inchcape Derby and I am sure I will return in the future.

This is the second time within a few months that I’ve had dealings with Inchcape Jaguar Derby, firstly with my husband and now independently. Everyone is so friendly, polite but still professional. I must particularly mention the lovely lady, Kim Stuteley who on both occasions has been a gem. This time she has been so helpful, thoughtful and caring. She has made what has been a difficult time for me so much easier. Full marks.