Inchcape Jaguar Guildford

Excellent service from Andy Stevens, it was a pleasure to deal with him very knowledgeable , safe and secure handover of my XE Jaguar .

We purchased a new F Pace from Andy and Jett just before Christmas. With the complications of distance and COVID, the enquiry and subsequent purchase was handled extremely efficiently with the team very responsive to having the car ready for Christmas. The deal that the team put together was very competitive and unlike some dealers not pressurised. On collection the car was presented extremely well in the showroom and the car handed over safely under the then current COVID guidelines. A really good experience and would certainly recommend Andy, Jett and the dealership .

Dealt with jett and the girls on reseption. They really tried to help me get a deal on a new or used car I wanted but no luck luck with payments to high. ☹️ Grate price and I'll be back!

Brilliant customer service! I was surprised by the level of customer service from Jett and how he went above and beyond for me when it came to pricing and finance. Definitely the best price out of all the dealerships I looked at. Would not go anywhere else to buy a car!

My partner and I recently purchased a 67 plate Jaguar F-Pace R-Sport from Inchcape Jaguar Guildford and it was one of the best car buying experiences we have had—even with all the COVID-19 restrictions! Our sales rep was Tiana who, from the outset, was incredibly professional and friendly. Unlike other reps we have dealt with at different dealerships, she wasn’t pushy at all. She listened to our requirements, helped advise on the varying models, and organised our test drive. When we explained that we wanted time to think about the purchase she was not fazed but simply said we could call her at any time with questions etc and she would happily help. We wanted to part exchange our BMW and Tiana took the time to explain the valuation, and how Inchcape priced their models etc. When we checked out their prices with other selling sites and dealerships, what she told us was exactly true—there was no false sales speak. When we finally went ahead and purchased the car, Tiana ensured it was turned around ready for us to collect just before Christmas. The collection process was painless and we are two happy customers and the proud owners of our new family car.

Dealt with Jett Bennett over the last week and managed to get a great deal on an FPace Jag. The service was brilliant and everything was explained really well to us including different finance packs. We love the new car. Thanks!

Excellent service from all the service staff. Special thanks to Lee Moore for dealing with everything in a pleasant and efficient manner.

Sales team very polite and helpful. ESPECIALLY Andrew Stevens.

Excelent service from Tim, even though the two issues were unrelated to everyday circumstances. Tim, along with the other staff, went out of their way to ensure my problems were resolved. I do highly recommend them.

I wasn't able to visit Jaguar Guildford but I did purchase a Mini One from them on HP. It was delivered to me as I live in Southampton and a new MOT and service was carried out. My only gripes are as follows. The car had a damaged antenna that I have had to replace. The rear bumper has damage, which is going to cost hundreds to repair and the driver's sun visor is broken. As you can see in the photo, it was stuck together to stop it from falling apart. None of these issues were mentioned to me throughout my two week purchase period. If they had been I wouldn't have purchased the car. Update: My Mini developed a rattling noise in the engine bay a few weeks ago. I took the car to Inchcape Jaguar Southampton but they were unable to help and advised that Mini will need to diagnose the issue and repair the car under warranty. Update: I returned the car to Inchcape Jaguar Guildford as the warranty company refused to cover the repairs, despite the car being less than 30 days old. Jaguar did offer to cover the cost of the repairs but I decided to return the car and avoid the bad omens. Sadly I would not recommend this dealership as my experience suggests they do not properly check their used car stock. I would however like to thank the Used Car Manager, Brett, for being so helpful throughout the returns process. He is a credit to Inchcape Jaguar Guildford.