Cooper BMW Norwich

As always, very professional and very friendly. It is hard to suggest improvements to such a fantastic overall level of service. Maybe the video they send you could be made with an increase in the dialogue volume as the noise in the workshop makes it a little difficult to hear every word. However, hardly a criticism and I will have no hesitation continuing to use Coopers for my car' service etc.

An excellent professional service.

Disappointed following the use of a courtesy car, I had to top up the fuel having driven just 8 miles.... would not use service again:-(

Took the vehicle in for a recall, was dealt with in a professional manner. Everyone was polite.

Understood that spring check included complimentary valeting - however, it appeared that only the mats had been vacuumed. Also unclear whether or not map update (£30) was completed, since satnav directed turn into road (to my home) which has been barred to traffic from direction of turn for about two years.

No real problems, was there longer than usual for a service and MOT but they also included changing a battery cable under a recall. so I was happy at the end and the reception girls were great.

Easy check in and car to use for the day until service is done was provided. Was called in time to pick car up and all was done professionally. Well done.

Was offered a Spring check of main safety areas of car and I opted for the air conditioning service. From booking, a helpful text reminder, complimentary coffee, comfortable waiting area, clean toilets it was a very good experience. The air conditioning service has also without doubt improved the system.....So something I would now recommend every few years. Really glad I booked this.

Car was ready when I was told that it would be however, I was told that I needed one new rear tyre (NSR) as it had a cut in it & that it would not pass the MOT, I was told that the price of the tyre would be the same as the last time I brought a tyre, in December 2017, but, when I collected the car, the price for the tyre had gone up by £49.99! I questioned this & was told that that was the price quoted on the telephone, not true. On looking at the fitters notes that the receptionist had they had stated that there was "no service book" strange as I had handed it to the receptionist when I booked the car in, the receptionist that I was now dealing with, not the person who booked in the car, then said very condescendingly "shall we go & have a look in the car?" low & behold the service book was on the front seat! We went back into the service reception area but, nobody seemed that bothered about it, just a few shrugs as if this was an everyday occurrence, I was told that the car needed new windscreen wiper blades as they juddered across the screen when all it needed was the windscreen cleaning. I got into my car after paying the invoice only to find that once again the Radio settings had been altered, not a big thing I admit but no music just a "train crash" coming out of the speakers. This is NOT the service that I expect from my local BMW dealer, having spent most of my working life as a service reception engineer working for a diverse spectrum of cars ranging from BL to Rolls Royce including working for Toyota at the Head office, Lexus & Mercedes in Norwich & a spell at BMW in London at what was then "First Front BMW" in Vauxhall & feel that I would have been out on my ear if I had treated customers this way. Brian Glover PS Yes the car had been cleaned when I collected it but, not enough to remove the "dead flies" causing the juddering, a quick clean of the 'screen when I got home with a bucket & sponge restored the wipers!

The free spring safe check was excellent. But disappointed with the map update as this latest update 2018-1 is a long way behind Google maps and other devices. Roads and roundabouts near my home opened last October but still did not make it onto my sat nav this May. My screen shows me driving through fields on my way home and I would expect a map update to be as good as other competitors.