Inchcape Norwich BMW

Good experience

I dealt with Claire Hart who was very pleasant and efficient. Thank you. Ian Morgan LD66 EKC

Eleanor Jarvis was very friendly and helpful in finding me a new car, which I found on my first visit. Thank you!

I have found the service is reasonably good, but the location of the garage is a bit far from the center of the city without courtesy transport.

Helpful staff and a clean environment, great place when I went to see about a new BMW 👍

Incredible staff and a wonderful level of care and customer service. Mark Ames (Head of business)and Gavin (sales)have gone the extra mile (and many more!)to ensure I was happy with my new purchase and have simply been wonderful. We are all struggling business wise with the covid situation but you would never know as the level of care is 100% as it always has been.An absolute pleasure to do business with a great atmosphere on site,plus a good laugh throughout whilst maintaining their total professionalism at all times. Well done to everybody involved and a huge Thankyou for looking after me. Your financial services department however are hopeless,totally ignored my request for confirmation by email of the outstanding amount on my old vehicle. They didn’t understand at all and made no effort whatsoever to rectify or clarify the situation. It is such a shame the financial services staff completely let the company down (and spoil the process of purchasing a new car) when the sales and service side of the business work SO a hard to ensure all runs smoothly. They are a disgrace! Somebody needs to take responsibility for either employing the incorrect (and below standard)of staff for the financial services side and also need to ensure a more productive and accurate level of basic training is undertaken both for new and existing staff.

Easy to arrange, lovely premises, swift polite service. Excellent video from engineer. Work completed on time, called me to inform me, car cleaned, price very reasonable. High confidence in the work carried out. Also had a wicked hire car for the day.

Prompt, efficient and courtious service...

Very happy with the service I received on the day so many thanks to Louise who looked after me on the day.

Excellent experience from the initial phone call, to discussing my options and the handover of the car. I felt that there was a really good understanding of the type of car I wanted and the entire process was painless.