Cooper Colchester BMW

My vehicle was taken into the dealership for a recall service. Job done speedily with great customer service.

Excellent service from Charlie Reid and the team. I brought my BMW in for its MOT and everything was done to time and with precision. First class service.

Staff are friendly and efficient. They had a car for me to use while my car was being serviced and motd. But I didn't need to use it. Easy to get as just off the Ipswich roundabout.

Once again, I was very pleased with the service I received from Cooper BMW Colchester. Liam Fordham the service adviser was certainly very professional and efficient, and was very knowledgeable. Not only that, but it was obvious that he had a real love and passion for the BMW brand which was great to experience.

I cannot express enough how outstanding the service was that we received from Coopers in Colchester. Matthew, Mike & Paul have provided excellent service. A real asset to the Group absolutely fantastic.

I really can't praise Nick Thomas enough. Our BMW experience with Nick has been fantastic. Thank you.

Another visit to the service department and another quality service as always, why would I ever go anywhere else. My BMW may only be worth a couple of thousand pounds but they treat me as is if I had just bought the best car in the showroom!

I had the great pleasure of popping into Colchester BMW today, on the ‘off chance’ they were able to service my BMW M4 convertible for me ASAP. I was immediately greeted and sat down instantly by Liam (who works in the service area and had handled me perfectly before) and as always his amazing service shines through!!! He goes well out of his way for me and treats me like a truly valued customer. You can tell that he naturally wants to help and isn’t there to just clock in and out for a job. Whilst sitting - while he checked availability for the service I was looking to get carried out ASAP - I was then spotted by Mike (a lovely gentleman that has worked there for many years and has kindly driven me to and from home on a number of occasions), who also went out of his way to make me feel comfortable and welcome. The whole process in Colchester BMW is something many other dealerships can learn from! I’ve had many BMW’s, 4 x Porsche, multiple Mercedes AMG’s, RS Audi’s etc and never have I ever had such a pleasing and pleasant service by any other manufacturer! Needless to say Liam accommodated my request immediately and almost instantly. Mike - as always - was on hand to run me home, with a warm smile and incredible friendliness and have both handled me and my car with the utmost respect and incredible customer care/service! It’s a real reminder that there still is somewhere in this crazy/sometimes unhelpful world that we live in, that genuinely values their approach and second to none service! I hope they both get the recognition they greatly deserve! Bravo gentleman! Colchester is blessed to have you and you are both such a very valuable asset to BMW in general!! Greatest respect you both. Kindest regards, Will

Very knowledgeable & friendly staff lovely hot drinks in proper cups.

Rhys Candy has looked after me and my interests from beginning to end. He was helpful, very thorough and listened to my needs. Not at all pushy and his customer service was 5star. More importantly i received a fair price for my car and and drove away in the car and with the finance deal I was comfortable with..Thank you. Tom