Inchcape Colchester BMW

I recently purchased a BMW 3 Series from here and the service I received from start to finish was second to none! Following an initial email enquiry I was promptly called by Freddie Davies who managed my first BMW purchase from start to finish (and even after!). Given the lockdown restrictions he produced an in-depth video of the car for me to view, and even pointed out a bumper scuff which he assured would be fixed prior to delivery. I needed the car to be delivered on a specific date and despite a delay in the bodyshop to repair the scuff, Freddie pulled out all the stops to ensure my car met my delivery deadline, and it even came with a complementary full tank of fuel…!! The bumper scuff was not even visible; are you sure it's the same car!! Not having seen or test driven the car did make me uneasy; however, buying from an approved BMW retailer soon put my mind to rest. On top of this, Freddie kept in daily contact to keep me updated about the progress of my car and also called me when the car was delivered to do a virtual handover. In addition, in the days following delivery, Freddie has contacted me again to see how I’m enjoying my new car and to say to give him a call if there is anything I don’t understand. Hopefully this won’t be necessary but it’s these kinds of finishing touches that have made my first BMW experience likely to not be my last. Thanks again for your great service Freddie, I will certainly be returning to you for my next car. (ps. I’ve recommended you to a friend who is after a 4 Series!) After Note: All measures to ensure the car was delivered in a COVID safe manner where carried out. The delivery driver, was nice and pleasant and wearing gloves and a mask whilst driving. In addition the seats were covered in a disposable cover and the keys were handed over to me in a sanitised zip lock bag. (I didn’t recall his name so please pass on my thanks to him)

Amy was very helpful, jay who done the work was very professional

Great service big thanks to Matt and Alex they are a creadit to bmw

Recent puncture and the can of sealant didn’t work. Car recovered by BMW Roadside Assist. Hire car via Enterprise. New tyre the next day. All very efficient. Excellent service all round. Thank you all for making a stressful situation so much easier.

I bought a new Z4 from Paul Bryant who was absolutely brilliant. He was so attentive and accommodating. I could not have asked for more. He and all his colleagues were first class and Paul went above and beyond.

Great service thanks

Great service from everyone and I felt safely supported, despite the restrictions still needed. Oh and, of course, the car is stunning.

So far my experience with Phil at Colchester BMW has been great. Lovely team and got me an amazing deal on my new 4 Series Coupe. I highly recommend, especially after dealing with such bad dealers over the last 2 weeks, Phil has been a breath of fresh air, Cheers Phil!

Colchester BMW

Only an MOT and break fluid change, but the staff at Cooper Colchester BMW were very attentive. My car was returned looking absolutely fantastic having been cleaned outside and in. I have had BMW vehicles since 1989, even in the mist of pandemic the service remains of the highest standard.