Cooper BMW Chelmsford

My two year old X1 came in for it's first service recently with approx. 12,000 miles on the clock. I was charged £288! Five ltrs of synthetic oil was charged at an eye watering £87. (You should be allowed to buy the oil from Halfords and give it to the service technician to use on the day. That would save nearly £40!). I also was sent a 1 min "health check video" of the car tyres and underside. This is a total nonsense! The commentary was inaudible as the workshop noise drowned out most of the technician's mumbles! Finally the car was returned, after a rather streaky "complimentary" wash but still showing it needed a service!! The service reset had not been reset! I phoned Coopers and was told "we have a new system which allows us to reset the service interval remotely". Well, that didn't work either so I had to go back to Coopers to have them do it properly. But I did get a cup of "complimentary" coffee. Neither the video, the car wash or coffee is complimentary. We, the customer, pay for it all. I also received a text from a service advisor asking about my experience and saying she "would love full marks". Cheek!. The text stated "I would just like to make sure that you was happy...." Was happy? Whatever happened to English grammar. It's were happy!! I have pointed this out to this same service rep twice before and each time she promised the word would be corrected. No joy so far. All in all I will be using my favourite garage for my next service and certainly not Coopers Chelmsford.

minimum fuss dealt with efficiently and proffessionally, as you would expect with a high end service provider.

A very good service

Great service, no complaints in that department but by god you certainly pay for it.

Car was recalled. They picked it up and brought it back promptly at their advised times. They advised when car arrived and when job finished, Came back all polished and vacuumed despite free service. Very impressed with the customer car.

My car was booked in for a service and I was looked after by Laura. I found that Laura was attentive and communicated well and surpassed my expectations. I don't often write reviews, but felt the need to leave a recommendation to her and all the Staff at Cooper Chelmsford. Many thanks

Great service from the team st Coopers Chelmsford - always professional and friendly in the service team.

This was the first time buying a BMW so my expectations were quite high to start with. The staff at Cooper Chelmsford were very welcoming and friendly. I found the car I wanted on their website and booked an appointment to view and test drive which was very easy. The sales staff were very helpful and straightforward and I felt confident in buying the car. They gave a reasonable delivery date and had the car fully ready on the date given. I was completely happy with the entire proces. Will definitely recommend to my family and friends.

Excellent Service From Cooper-BMW, Chelmsford. All the BMW staff were polite, kind and really helpful. My car was collected from my home and taken to the main dealership for its first service. Due to a family emergency I needed the car back quickly so they prioritised it and got the car back to me later in the morning. They also sent me a video of the visual checks being made on the car. This was my first experience of a BMW service and I'm really impressed.

Put my car in for a fault recently ....which in fact embarrassingly turned out to be a user error. The guys at the Inchape repair/service team were extremely helpful (particularly Laura) and the service excellent ! Thanks Mike