Book a Service - Terms and Conditions

(i) Customer means the customer described on the front of this Agreement; (ii) Company
means the Inchcape company whose name is printed on the front of this Agreement; (iii)
Goods means all goods, parts or other things to be sold by the Company to the Customer
whether or not supplied in conjunction with Work to be done by the Company; and (iv)
Work means any work to be done by the Company whether by way of repairs, servicing,
fitting or otherwise.
1.2 An estimate is a considered approximation of the likely cost involved. All estimates are
valid for 14 days from their despatch by the Company to the Customer.
2.2 Prices of Goods and Work are based on prices current at the time of preparation of the
estimate and the Company reserves the right to increase such prices if the price to the
Company is increased between preparing the estimate and obtaining the Goods/
completing the Work.
2.3 Unless otherwise agreed in writing if it appears during progress of any Work that the
estimate will be exceeded by a significant amount the Company will not continue the
Work without further express permission from the Customer. Such permission may be
given in writing and signed by the Customer and the Company, or orally - so long as the
permission is thereon recorded in writing on the face of this Agreement or on the
workshop instruction form which shall form part of this Agreement and initialled by the
Company; or on the computerised data system of the Company.
2.4 The Customer acknowledges that motor vehicles are complex pieces of machinery, that to
repair defects it is appropriate to try the least complex solution first and that further
chargeable work may be necessary if the Work does not cure the fault.
2.5 The Company reserves the right to request a deposit against anticipated charges before
agreeing to proceed with any Work.
2.6 All prices are exclusive of any applicable Value Added Tax which is shown separately.
3.1 The Company reserves the right to repair or to fit reconditioned units and/or parts where
these are supplied by the manufacturer.
4.1 The Company reserves the right to undertake reasonable mileage to road test any vehicle
in its possession which it deems necessary for the purpose of diagnosis, repair and
5.1 If for any reason Work requested by the Customer is not carried out in full the Company
will charge a reasonable amount for any Work actually carried out and the current price of
any Goods supplied or fitted.
6.1 Variations in the Work to be done or the Goods to be supplied may be made in writing
and signed by the Customer and the Company, or orally - so long as the variation is
thereon recorded: in writing on the face of this Agreement or on the workshop instruction
form which shall form part of this Agreement and initialled by the Company; or on the
computerised data system of the Company.
7.1 The Company will use its best efforts to do Work or supply Goods within any time period
notified to the Customer. However, time shall not be of the essence.
8.1 No order which has been accepted by the Company may be cancelled by the Customer
except with the written agreement of the Company.
9.1 All Goods and or Services shall be paid for in cash or credit/debit card before delivery or
collection unless credit has been agreed in advance. Delivery is deemed to have
occurred when the customer or his agent has taken possession of the Goods.
9.2 Where the Company has granted the Customer credit, if payment is not made on the due
date, the Company shall be entitled to suspend the supply of further Goods and/or the
provision of any further services to the Customer.
9.3 If the Goods are to be collected then the Customer must collect them within 14 days of
receiving notification that the Goods are available for collection. A failure to collect within
the prescribed period may be treated as a repudiatory breach of this Agreement.
9.4 Work shall be deemed complete when the Customer is so advised by the Company. The
Customer will pay the Company in cash or credit/debit card for all Work done and Goods
supplied as well as any storage charges before any vehicle may be removed from the
Company’s premises. The Customer acknowledges the Company shall have a lien upon
any vehicle or vehicles in the possession of the Company for both the price of Work done
and storage costs and whether any debt owed by the Customer to the Company relates
to that particular vehicle or not.
9.5 If a vehicle is not collected by the Customer within 14 days of the Customer being advised
that Work is complete the Company will charge for storage of the vehicle at the rate of
£15 plus VAT per day. If the Customer shall fail to pay monies due to the Company and
collect the vehicle within 14 days of being notified that the Work has been completed and
of the Company’s intention to proceed to sell it, the Company may sell the vehicle and the
Customer agrees that upon such sale title in the vehicle shall be transferred to the
purchaser. Upon any such sale the Company shall pay the balance of the proceeds of
sale to the Customer after deducting all monies due to the Company and all costs of sale.
9.6 Interest at the rate of 4% per annum over National Westminster Bank plc base rate from
time to time will accrue on all overdue payments from the due date until payment.
10.1 Goods are at the risk of the Customer as soon as they are delivered by the Company to
the Customer.
10.2 Goods shall remain the property of the Company until the Customer has paid the full price
for the Goods and together with all storage charges and interest that may be due to the
Company under this Agreement.
10.3 Until such time as the property in the Goods passes to the Customer, the Customer shall
hold the Goods as the Company’s fiduciary agent and bailee.
11.1 If the Company makes available to the Customer a vehicle (“Replacement Vehicle”) in
connection with this Agreement, the Company may demand that the Customer return the
Replacement Vehicle at any time and the Customer shall immediately return the
Replacement Vehicle to the Company and if the Customer shall fail to do so:- (i) the
Company may take possession of the Replacement Vehicle and, for this purpose, the
Company may enter any premises where the Replacement Vehicle(s) is/are being kept;
and/or (ii) the Customer will pay to the Company the sum of £100 per Replacement
Vehicle in respect of each day or part day that the Customer retains possession of the
Replacement Vehicle(s) and any cost which the Company incurs in recovering
possession of the Replacement Vehicle(s) on an indemnity basis.
11.2 The Customer will only permit the Replacement Vehicle to be driven by a person
qualified to do so and holding all necessary current licences and permits in respect of the
Replacement Vehicle and himself, such licence in respect of the driver to be a full and
not a provisional driving licence and will not permit the Replacement Vehicle to be taken
outside the United Kingdom.
11.3 The Customer will ensure that the Replacement Vehicle is comprehensively insured, for
its full value, for any driver who may drive the Replacement Vehicle and will indemnify
the Company in full against any breach of the provisions of this clause.
12.1 Subject as expressly provided in this Agreement, and except where the Customer is a
person dealing as a consumer (within the meaning of the Unfair Contract Terms Act
1977), all warranties, conditions or other terms implied by statute or common law are
excluded to the fullest extent permitted by law.
12.2 Vehicles and their accessories and contents are left at the Customer’s risk and
responsibility and the Company is only responsible for loss or damage thereof or thereto
caused by the negligence of the Company or its employees. The Customer is strongly
advised to remove any items of value not related to the vehicle and in respect of any loss
or damage not the responsibility of the Company must rely upon his own insurance.
12.3 So far as is permitted by statute and except in the case of death or personal injury
caused by the negligence of the Company, the Company shall not be liable to the
Customer by reason of any representation (unless fraudulent), or any implied warranty,
condition or other term, or any duty at common law, or under the express terms of this
Agreement, for any indirect, special or consequential loss or damage (whether for loss of
profit or otherwise), costs, expenses or other claims for compensation whatsoever which
arise out of or in connection with the supply of the Goods or the provision of Works, or
their use or re-sale by the Customer.
13.1 All parts replaced during any Work done, except those that have to be returned under
warranty or service exchange arrangements, will be retained by the Company for the
Customer until the vehicle is collected. If the Customer does not specifically ask to take
possession of such replaced parts when collecting the vehicle, then they will become the
property of the Company to dispose of as it deems fit.
14.1 Goods will be accepted back for credit provided: (i) the Customer returns the Goods (in
the same condition as when supplied) within 5 working days of delivery; (ii) the original
invoice is produced; (iii) the Customer pays the Company’s current handling charges for
returned Goods; and (iv) the Goods were not specially ordered by the Customer. Save
as aforesaid Goods will not be accepted back by the Company. Nothing in this clause 14
affects your consumer rights to return goods that are faulty or incorrectly supplied.
15.1 The Company shall be entitled to carry out its obligations under this Agreement by sub
contractors but shall be responsible for the quality of their work.
16.1 The Company undertakes that it will use its best endeavours to obtain for the Customer
the benefit of any warranty or guarantee given by the manufacturer or importer in respect
of the Goods. The Company warrants its Work free of defects in workmanship for a
period of 6 months or 6,000 miles, whichever occurs sooner, from the date of completion
of the Work.
16.2 If the Work includes painting then if the metal to be painted is rusted every reasonable
precaution will be taken to prevent rust penetrating the paint after completion of the Work
but no warranty can be given in this respect or to the effect that the new paintwork will
match existing paintwork exactly.
16.3 The warranty in 16.1 above is in addition to any other remedies the Customer may have
under the Agreement but where applicable does not extend to cover defects arising from:
(i) use of the vehicle otherwise than for private or commercial use of the owner or other
users with his permission; (ii) failure to have the vehicle serviced in accordance with the
manufacturer’s recommendations; and (iii) damaged in a subsequent accident,
howsoever caused.
17.1 Any failure by the Company to perform any of its obligations under this Agreement by
reason of the performance of any clause being beyond the control of the Company shall
be deemed not to be a breach of this Agreement.
18.1 All written notices given by the Company to the Customer shall take effect 24 hours after
being despatched by the Company in the normal course of post to the Customer address
shown overleaf or immediately upon delivery by hand.
19.1 This Agreement constitutes the whole agreement between the parties and supersedes all
previous agreements between the parties relating to its subject matter.
Each party acknowledges that in entering into this Agreement; it has not relied on, and
shall have no right or remedy in respect of, any statement, representation, assurance or
warranty (whether made negligently or innocently) other than as expressly set out in this
20.1 If any term or provision of this Agreement shall be held illegal or unenforceable it will to
that extent be deemed to be omitted from the Agreement and the validity or
enforceability of the remainder of this Agreement shall not be affected.
21.1 Nothing in this Agreement shall confer any rights upon any person who is not a party to
this Agreement unless expressly provided.
22.1 This Agreement shall be governed and construed in accordance with English law and the
parties agree to submit to the exclusive jurisdiction of the English Courts.

ATC Mar 12