We use cookies to give you the best possible experience. You refine the data you’re happy for us to track. By using our site, you agree to our Privacy Policy

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalised web experience.
Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.

Strictly Necessary Cookies

(Req)
These cookies are necessary for the website to function and cannot be switched off in our systems. They do not store any personally identifiable information. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.

The site needs these cookies

Analytical/Performance Cookies

These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Performance Cookies

These cookies allow us to know which pages are the most and least popular and see how visitors move around the site.  All information collect is anonymous unless you provide personal information to us.
If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Functionality Cookies

These are used to recognise you when you come back to our website so that we can personalise our content for you.

How do we process personal data?

Making a vehicle enquiry or negotiating to buy a vehicle

Processing Activity Type of data Legal basis
To respond to your enquiries and to fulfil your requests - for example to send you a brochure or to provide details about a vehicle Contact data / Audio data Contractual performance / Legitimate interest
To email you a video presentation about a vehicle you have enquired about Contact data Contractual performance / Legitimate interest
To follow up on a request you have made through a third party website – such as Autotrader or Car Wow – to enquire about a vehicle we have advertised Contact data Legitimate interest
To arrange a test drive where we have a legal obligation to check you hold a valid driving licence and for insurance purposes and compliance with the Road Traffic Act Contract data / Identity data Contractual performance / Legal or regulatory obligationv
Photographic images and footage of you is collected via the operation of CCTV when you come into our showrooms or visit our dealerships. This is for security, crime prevention and required for insurance purposes. Image data Legitimate interest

Purchasing a vehicle

Processing Activity Type of data Legal basis
Completion of all mandatory sales documentation to purchase a vehicle Contact data / Identity data / Vehicle data / Transaction data / Family data if applicable Contractual performance
Sharing your personal data with vehicle manufacturer systems to allow vehicle ordering, in car systems setup, and activation of services and products for the vehicle including warranty Contact data / Vehicle data / Family data if applicable Contractual performance
Administer the manufacturer’s complimentary insurance on your behalf (if applicable) Contact data / Family data if applicable Contractual performance / Legal or regulatory obligation
Registering and taxing the vehicle with the DVLA Contract data / Vehicle data Contractual performance / Legal or regulatory obligation
To provide or manage any information, products or services you have asked for specifically related to the purchase of your vehicle - for example the purchase of an asset protection policy or cosmetic repair product Contact data Contractual performance / Consent
If you are part exchanging or selling your vehicle to our dealership we will check your vehicle details via our third party provider CAP-HPI before making an offer to buy the vehicle and may use an appraisal tool provided by BCA Vehicle data Contractual performance / Legal or regulatory obligation
To send you a customer survey following your vehicle purchase to gain your feedback about our products and services provided Contact data Legitimate Interest

Purchasing a vehicle with Finance

Processing Activity Type of data Legal basis
To administer and arrange finance for you to purchase or lease a vehicle Contact data / Vehicle data / Identity data / Financial data Legal or regulatory obligation / Legitimate interest
Completion of documents required to comply with the FCA guidelines when administering finance on your behalf Contact data / Vehicle data / Identity data / Financial data Legal or regulatory obligation
To enter your personal details into the finance provider’s system so the finance provider can conduct a credit check and affordability assessment on you before making a decision whether to offer you finance to fund your vehicle Contact data / Vehicle data / Identity data / Financial data Contractual performance / Consent
If your application for finance is declined by the finance provider, we will advise you of this before sending your personal information to another lender for consideration. We will always seek your consent before passing your application to other approved finance providers or credit brokers Contact data / Vehicle data / Identity data / Financial data Consent
To contact you where you may be suitable to purchase a subsequent vehicle with finance, for a contract renewal, at the end of your contract or in relation to the purchase of a new vehicle Contact data / Vehicle data / Identity data / Financial data Legitimate Interest

Vehicle maintenance, repairs and servicing

Processing Activity Type of data Legal basis
To contact you to book an appointment to bring your vehicle into the dealership which falls under your service contract or service plan for your vehicle Contact data / Vehicle data / Audio data Contractual performance
To register your vehicle with service plans administered by the vehicle manufacturer or a third party provider Contact data / Vehicle data / Audio data Contractual performance
To collect or deliver your vehicle outside our dealership for example to collect your vehicle from your home or work address to undertake service works on the vehicle. This service maybe outsourced to an approved third party vehicle delivery company Contact data / Vehicle data Contractual performance / Consent
Arranging a courtesy car or loan/rental car. If we agree to provide a courtesy or loan/rental vehicle to you then you will be asked to provide a copy of your driving licence for insurance purposes and to ensure you hold a valid driving licence. If we are going to provide a loan/rental vehicle then we will need to provide your details to the third party that will provide that vehicle. If you incur any speeding, parking or other motoring offences when using the vehicle we will forward your contact data to the third party enforcing the penalties Contact data / Vehicle data / Identity data Contractual performance / legal or regulatory obligation
We will contact you in relation to all on-going servicing, repairs and maintenance of your vehicle, including manufacturer warranty claims Contact data / Vehicle data / Audio data Contractual performance / Legitimate interest
Rectification works to your vehicle as part of an insurance claim. Your insurance provider may request your vehicle is repaired by one of our approved body shops and they will share your personal information with Inchcape for this purpose Contact data / Vehicle data Contractual performance / Legitimate interest
We may capture your vehicle registration number when you drive onto our dealership premises using ANPR to recognise you in relation to your service booking Contact data / Vehicle data / Image data Contractual performance / Legitimate interest
Breakdown assistance, your personal details are provided by the breakdown provider to Inchcape to complete the repairs Contact data / Vehicle data Contractual performance / Legitimate interest
We will contact you to notify you when your vehicle is due for servicing or MOT as part of our ongoing service to you. The legal responsibility for maintaining the vehicle in line with the manufacturer’s guidelines is with you Contact data Legitimate interest
To contact you if there is a safety or product recall notice issued by the manufacturer to arrange rectification works at our authorised dealership. Contact data / Vehicle data Vital interest
We may contact you with other communications relating to manufacturer recommendation for maintenance of your vehicle, vehicle health checks or other similar services Contact data / Vehicle data Legitimate interest

Processing necessary for us to promote our business and engage with our customers

Processing Activity Type of data Legal basis
If you are an existing or new customer to Inchcape we will send you promotional marketing information including invitations to events in our dealerships and offers from time to time if you have purchased a product or service from us. If you were a customer prior to 25 May 2018 then we may rely on our legitimate interests as our lawful basis for sending you promotional marketing information. You have the right to object to us sending you this information at any time. Please see section 11 in this privacy notice for further detail about your rights. Contact data Consent/Legitimate Interest
If you do not have a previous relationship with Inchcape or have never negotiated to buy a vehicle or purchased any of our products or services we will only send you marketing communications if you have opted in to receive these communications Contact data Consent
To contact you with targeted advertising delivered online through social media and other platforms operated by other companies, unless you object. You may receive advertising based on information about you that we have provided to the platform or because, at our request, the platform has identified you as having similar attributes to the individuals whose details it has received from us. To find out more, please refer to the information provided in the help pages of the platforms on which you receive advertising from us Social Network data / Website data Legitimate interest
To identify and record when you have received, opened or engaged with our website or electronic communications Contact data / Social Network data / Website data Legitimate interest
To contact you in relation to additional products and services, including those offered by third parties, that may be related to your vehicle such as asset protection and extended warranty protection plans Contract data / vehicle data Legitimate interest
To administer competitions and promotions that you enter with us from time to time and to distribute prizes Contact data Consent
To undertake market analysis and research (including contacting you with customer surveys) so that we can better understand you as a customer and provide tailored offers, products and services that we think you will be interested in Contact data Legitimate interest
To work with third parties to help us with our advertising and marketing such as helping us to understand how well our advertising works, who may benefit from our, and our third party partners’, products and services and also to reach people who may be interested in our, and our third party partners’, products and services. Contact data / Vehicle data Legitimate interest
We may take photographic images of you when you collect your new vehicle from the dealership or record video footage during dealership events with your consent to promote our business via social media channels or via our websites Image data Consent

Processing necessary for our business to operate on a daily basis and to fulfil data protection laws

Processing Activity Type of data Legal basis
For general administration including managing your queries, complaints, or claims and liaising with our advisors and industry associations for the resolution of your complaints or claims Contact data Contractual performance/ Legitimate interest
Processing necessary for us to operate the administrative and technical aspects of our business efficiently and effectively Contact data Contractual performance
For network and information security purposes i.e. in order for us to take steps to protect your personal data against loss, damage, theft or unauthorised access Contact data Legal or regulatory obligation
To comply with a request from you in connection with the exercise of your rights (for example where you have asked us not to contact you for marketing purposes, we will keep a record of this on our suppression lists in order to be able to comply with your request) All types of data Depending on the request Legal or regulatory obligation
To inform you of updates to our terms and conditions and policies Contact data Legal or regulatory Obligation
To inform you of changes to our business, for example the opening or closing of dealership sites Contact data Legitimate interest

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