Inchcape Volkswagen Stockport

I very rarely write reviews, but feel compelled to do so in this case. I can not recommend this place enough. My family have now purchased 2 cars from Inchcape Volkswagen Stockport and would do again. I have always found everybody who works there to be exceptionally helpful, professional and friendly and having shopped around, I can tell you that their prices are very competitive . Every member of the team, from Sales, After Sales Service, right through to the Reception staff, that I have had contact with, have gone over and above what has been required in order to achieve a great outcome for the customer. My particular thanks should go to Rob in Sales, who hunted high and low for the car I wanted (and who changed the car after I’d had it for a week when I realised I needed a bigger engine!) and Ellie in After Sales Service, who arranged repair of paintwork when it got keyed (the paint job was perfect and very cheap and she even got it valeted). The crew were as good with my daughter and her car as they have been with me and mine. It’s nice in this day and age to see a business where people still take pride and pleasure in what they do.

Excellent service from everyone I encountered at inchcape Stockport, our main point of contact Rob was great when answering any questions I had and explaining the finance.

kept well informed during progress of vehicle service visit and service advisor drove the car back to the front entrance when i was collecting it and wound down the windows to help cool it down.... one of the better experiences in my many years of dealing with volkswagen and inchcape.

A fantastic experience!!! Wonderful customer service with a seamless part exchange! Thank you Scott Dixon for a professional and easy purchase of a new Tiguan! We hope you will help us again in three years time!!

I took my Volkswagen in to Inchcape for a major Service and MOT. The Service isvery comprehensive and includes a video of the underside of the vehicle, which you normally don`t see The cost of this is given to you beforehand and you can book the Service over the Web. Since the Service is very detailed I feel as though my car has been given a thorough investigation and feel confident that it is well maintained for another year.

The service is always good. However, there is too much communication. I don’t need a phone call and then an email from a member of VW asking if everything is alright and how well you did. I was asked at the time of picking up my car, I don’t need two further communications asking the same thing. Fast and efficient is the key not over the top please.

Great help at VW Stockport, courteous and friendly and timely dealing with me, not sitting around all day waiting for someone to see me, a quick in and out to drop off my car and collect later, all very good and up to date with the assistance of modern technology, feels like a place going forward.

When I bought the car ( over £38k) , I was assured that 2 services were covered by Volkswagen, I booked the car in and was told it was paid for , I arrived back at my office to find it wasn’t , it took me over 2 hours and calls to try and sort it out , the company told me that the touareg is not covered under this , phhhh I was asked to go home and find paperwork to prove this , as I work for many blue chip clients that I had appointments with I couldn’t no that so ended up paying for the service , all I can say is next time I will go back to Audi or Range Rover ..!

My car was collected and returned to my home very good service. I thought the charge for the service was very reasonable. Thank you

Had a 40,000 service as things go everything ok. At vw you get a car health and the technician videos it, which you can watch I never got the video until I asked the service advisor to resend it which she was happy to do. And this brings me to the complementary wash and vac well because it’s “complementary” doesn’t mean my car isn’t worthy of a good wash and vac the vac was so powerful that it lifted my mats and placed all the bits of dirt and little stones underneath them and the jet wash on the wheels must of been overwhelmed by the power of the vacuuming didn’t even want to take the brake dust off half of the wheel.