Excellent professional service from Ellen. Thank you. Jon Lewis.

I'm giving my commendation to Ms. Michelle Grant, the Volkswagen car sales executive, for her exceptional dedication and expertise throughout the sales process. Michelle's attention to detail, step-by-step guidance, and unwavering patience truly set a standard of excellence. Her commitment to addressing our queries and ensuring a smooth sales experience was truly commendable. Equally deserving of praise is Mr. Simon Jackson, the customer service lead, who played a pivotal role in enhancing our overall experience. Simon's follow-up work and consistent communication demonstrated a genuine commitment to customer satisfaction. His warm welcome and end-to-end customer service approach made us feel valued and well cared for from the initial inquiry to the day of car collection. Speaking of the car collection day, we were welcomed with open arms and a sense of warmth that extended beyond mere professionalism. The meticulous attention to detail was evident in the immaculate condition of our new vehicle. The car was not only fully serviced but also impeccably clean and tidy, reflecting the team's commitment to delivering a quality product. A special mention goes to the personalized greeting signboard that added a delightful touch to the overall experience. It is evident that the Shrewsbury Volkswagen team, under Michelle's and Simon's leadership, goes above and beyond to ensure that every customer receives a memorable and positive experience. Their professionalism, dedication, and genuine warmth have undoubtedly set the Shrewsbury branch apart. Please convey our heartfelt gratitude to Michelle Grant and Simon Jackson for their outstanding contributions to making our Volkswagen purchase a truly delightful experience. We look forward to recommending Shrewsbury Volkswagen to friends and family, confident that they will receive the same level of exceptional service that we did. Thank you once again for having such a remarkable team. Dr. Lowe

Superb customer service provided by Shell today. Very professional and understanding of car purchase requirements resulting in a purchase . Looking forward to delivery. Shell is an asset to Inchcape

⭐️⭐️⭐️⭐️⭐️ I recently visited Inchcape Shrewsbury for the first time, and I must say that my experience exceeded all expectations. From the moment of booking and having hardly any wait for an appointment, I was met with fantastic service and attention to detail. The staff at the dealership took great care and consideration of my vehicle and ensured that every aspect of the car met extremely high standards. The customer service at this dealership is truly amazing. The staff went above and beyond to make me feel valued and important as a customer. They were knowledgeable, friendly, and It was evident that they prioritize customer satisfaction. Moreover, the work carried out on my vehicle was done to the highest standard. The team clearly demonstrated expertise and precision in their work and carried out my service and numerous other jobs that I needed doing to a fantastic level. I have genuinely never known a service make such a difference to a vehicle. Overall, my first visit left a lasting impression, and I cannot recommend them enough. If you are looking for exceptional service, and a team that genuinely cares about their customers then look no further you will not be disappointed. Thank you to Martin the entire team for a fantastic job well done !

Just purchased a VW Tiguan through Nyall - great experience from start to finish! Nyall helped with all our questions and nothing was too much trouble. I would most definitely recommend both Nyall and VW Shrewsbury to anyone looking for a VW car!! ⭐️⭐️

Friendly but professional, helpful & informative

Michelle was extremely helpful in all aspects of my purchase

Martin on the parts desk went above and beyond to ensure I got the correct part for my wive’s car. Collected it the next day in the morning. Can’t ask for better service. Friendly, knowledgeable and efficient.

Amazing customer service from Olivia at the Shrewsbury dealership, very knowledgeable & informative. Will be dealing with her for all future appointments!

Lovely Atmosphere when entering the dealership! Spoke to Olivia in service who was very professional & polite. 5⭐️