Inchcape Volkswagen Shrewsbury

Excellent service especially from the guy that looks like Basil Fawlty

I have had the pleasure of buying a fabulous car from the dealership. Initially I dealt with Dan Mascord and then Oliver Ward, both salesmen were highly professional, courteous and giving of their time and considerable knowledge. The dealership held pretty firm in terms of the price point but that said the car I purchased was an excellent example and already competitively priced - I actually couldn't find a more reasonable priced example UK wide! The purchase, although during the confined conditions of the late stages of 'lock down' was smooth; communication great and the attention to detail from these two men was fantastic - I could not commend them enough. To conclude, I was met with a fantastic product and two highly professional colleagues - I was delighted and thoroughly recommend.

My first dealing with Inchcape Shrewsbury and I can say I was extremely impressed with how swift and professional the team were from start to finish. John was amazingly helpful and also knowledgable in all areas I needed assistance with, his attitude and positivity throughout was brilliant. Also David the sales manager again extremely helpful and polite and did everything he could to ensure a smooth process. I would recommend this place 100% to anyone who’s considering a new or used car.

Great customer service by the whole group and especially Matthew who helped me most of the way though getting my new golf

So friendly and helpful at shrewsbury Un like the telford branch.. Car service at shrewsbury delt with amy so helpfull friendly..

Really disappointed. I tried to call up a few days before but the phone lines weren’t working so tried the online chat which didn’t work. So on the day I asked to have a DSG service and to have the wheels rotated on top of the big service it was booked in for. We dropped the car off at 0815 and the assistant said she would see if there was time. I got sent a video and told the rear lower control arm bushes needed replacement ‘urgently’ so I ticked the box to have the work done. I called up a couple of hours later and was told the car was ready, none the extra work was done as there wasn’t time (it was 1.30pm). On collection the car had been poorly washed and had water marks on the freshly polished paint. Few points, you can’t run a service department on such a strict time schedule at a main dealer, I felt like they just wanted the courtesy car back ASAP, then trying to charge the customer £20 for it. The courtesy car wasn’t clean and the fuel light came on by the end of the road. I would drop the charge, it’s just a bad idea. To rotate the wheels would of taken 5 mins, no excuse. You can’t say something needs urgently replacing then not have time and allow the customer to drive off in the car. You need to have more courtesy cars and a bit of fat in the schedule for the unexpected. I declined to book the car in for further work and won’t return again.You pay more at a main dealership and expect better service, VW has always been great but now I think it’s time to change brand.

Great service from all staff concerned------what a team.

I cannot praise my visit enough!!! From the start when ringing up other dealerships, this one just stood out. I felt as if Peter was genuinely passionate and interested in helping me find my perfect car. I got the exact one I wanted and brand new within my budget!!! My old finance was due to run out but they sped it up for me and made sure my part ex was settled. They also rearranged everything for me to fit around my awkward work schedule even all the phonecalls, if i didnt answer polite email was left. Videos of my car was sent on a regular basis which I loved, I am so happy with the service. Dion also came and met me just to check I was completely happy with everything which i thought was lovely. I even felt comfortable enough to email once I had my car and the deal was done (about insurance) & they was happy to help. Both Dion and Peter really did go the extra mile for me the whole time and I really appreciate that. 5 star service, worth the 2hr journey. X

Helpful, efficient and quality service

Ok