Inchcape Volkswagen Shrewsbury

I visited Inchcape Shrewsbury on Sunday 2nd February to arrange a test drive for one of the approved range cars, an Audi A6 Avant. I was greeted by Huey, who facilitated a test drive, taking me down the A53 and back via Haughmond Hill. Huey was very helpful on giving me information about the car during the test drive. Huey then passed me on to Scott Matthews, who was very attentive, approachable and friendly. Scott presented me with the range of additional services that Inchcape offer before negotiating the sale of the car to me. I collected the car on Tuesday 4th February where I was greeted by Scott and the car was presented in fantastic condition. This is the second car that we have purchased from Inchcape Shrewsbury, my wife purchased a Tiguan in September 2018. That positive experience helped with our decision to purchase again from Inchcape Shrewsbury.

It's been a pleasure to do business with them. Salesman' product knowledge is very good.

After visiting Inchcape Telford to look at cars, we left a little bit disappointed because the levels of service was not great. The following Saturday I called Inchape Shrewsbury and I was put in contact with Michael Stephenson. Straight away I knew we were in safe hands with Michael, he was very polite and knowledgable and invited us to a booked meeting the following day. We turned up at Inchcape Shrewsbury and was met by the lady on reception with a smile and straight away the atmosphere felt good unlike Telford. Michael came to us right on time and made us feel very comfortable from the get go. We discussed the Polo R Line that we were interested in and then worked out the deal for the car to be on finance. The whole process was very smooth with every question we had, already had been explained by Michael. We completed the neccessary paperwork and was given a time for Thursday 6th February to collect the car. During the time from Sunday to Thursday, we recieved a confirmation call and the brilliant videos of our new car being ready for us. We turned up Thursday for the collection and to hand over our old car for part exchange and again, this went really smooth. I would highly recommend Inchape Shrewsbury and both my partner and I would like to thank the team, especially Michael. He is a credit to your organisation.

Staff were helpful and welcoming.

Fantastic well looked after, and plenty of coffee

Alex Ratcliffe - Barrett was very professional helpful polite and flexible. Disappointed with the time that it took to receive my car!

Managed to book a service for the same week, and was given a choice of times which best suited me. Was seen to promptly on arrival and was taxied with my daughter into town whilst the car was being serviced. Was able to choose how long I wanted in town and was picked up at the agreed time. I was kept me updated with information on the service and I was given plenty of time to consider some of the options put before me. After a comfortable journey back to the garage we were offered coffee whilst we waited a very short time for all the paperwork to be processed. I am always made to feel like a valued customer and there's always a friendly face at Inchcape Shrewsbury.

Friendly and helpful staff. Thorough vehicle check. Very satisfied.

Took car in for mot, can't fault the work or service but I found out I needed the cambelt changing. We have had the used car 10 months and it was not pointed out to us that at time of purchase. Very annoying.

Excellent service