Inchcape Volkswagen Shrewsbury

Didn't have to wait longer than expected and Amy kept me up to date with progress. Other staff were also courteous and helpful.

Great dealing with Charlotte in service.

Great service as ever, while process seamless

Excellent service. From the coffee maker, Hughie and the road tester, Matt for all his help and not forgetting John who helped us first.

I was put in contact with Scott who was helpful from the moment I enquired about the vehicle. He was very prompt and professional and very helpful. Scott was very willing to spend the time to explain things and didn't push the sale at all. He wanted to ensure I was happy with the vehicle I was buying and explained everything to me in detail. Scott ensured the whole process was dealt with at ease and kept me updated. Very happy with the car and was a very pleasant experience. Highly recommend!

Everything was explained in a manner that "those of us not in the know" could understand well done and thanks

I visited Inchcape Shrewsbury on Sunday 2nd February to arrange a test drive for one of the approved range cars, an Audi A6 Avant. I was greeted by Huey, who facilitated a test drive, taking me down the A53 and back via Haughmond Hill. Huey was very helpful on giving me information about the car during the test drive. Huey then passed me on to Scott Matthews, who was very attentive, approachable and friendly. Scott presented me with the range of additional services that Inchcape offer before negotiating the sale of the car to me. I collected the car on Tuesday 4th February where I was greeted by Scott and the car was presented in fantastic condition. This is the second car that we have purchased from Inchcape Shrewsbury, my wife purchased a Tiguan in September 2018. That positive experience helped with our decision to purchase again from Inchcape Shrewsbury.

It's been a pleasure to do business with them. Salesman' product knowledge is very good.

After visiting Inchcape Telford to look at cars, we left a little bit disappointed because the levels of service was not great. The following Saturday I called Inchape Shrewsbury and I was put in contact with Michael Stephenson. Straight away I knew we were in safe hands with Michael, he was very polite and knowledgable and invited us to a booked meeting the following day. We turned up at Inchcape Shrewsbury and was met by the lady on reception with a smile and straight away the atmosphere felt good unlike Telford. Michael came to us right on time and made us feel very comfortable from the get go. We discussed the Polo R Line that we were interested in and then worked out the deal for the car to be on finance. The whole process was very smooth with every question we had, already had been explained by Michael. We completed the neccessary paperwork and was given a time for Thursday 6th February to collect the car. During the time from Sunday to Thursday, we recieved a confirmation call and the brilliant videos of our new car being ready for us. We turned up Thursday for the collection and to hand over our old car for part exchange and again, this went really smooth. I would highly recommend Inchape Shrewsbury and both my partner and I would like to thank the team, especially Michael. He is a credit to your organisation.

Staff were helpful and welcoming.