Inchcape Volkswagen Chester

Good service, poor response to a follow up request ... still not responded to me

Car Service - 10,000 miles - Excellent efficient prompt service - quicker than expectation and they washed and cleaned my car - unexpected!!!

I had problems with this Service visit from the first phone call - the young lady spoke so fast, I could not understand anything she said on my answer phone. When I phone Inchcape Chester, they were very nice & put me through to call centre - were a young man booked me in. He was the same I had to keep asking him to slow down and repeat himself - I've never had this problem before are they on speed booking or something???? At Inchcape Chester, the staff are very nice and helpful - but there is very little thought given to disabled people and where they will sit etc during their wait for the car. The lounge seats are so low and far back I could not get into them. The coffee tables are even lower. The seats at the tables, are OK, but hard after 10 mins. There is no decaff coffee or tea - disappointed about this. Not all disabled people are in wheelchairs and consideration should be given to where we can sit comfortably for 2 hrs while we wait for our cars - I know you have a very good pick up & deliver back service but I can't afford to lose my car for a full day - it is my lifeline.

Brilliant experience at VW Chester. Cam Belt and water pump done. Ace communication will defiantly be returning to the garage

Having a service plan for my Tiguan R line makes the whole experience worry free. Will certainly use Inchcape Chester Wolkswagon again,thank you

Staff were very welcoming, efficient and polite. I was sent a video of the checks on my car which I found very interesting. An enjoyable experience

I thought the whole service experience was great.

Took my VW Golf in for its first service. I was met a very courteous member of staff and was attended to at the appointed time. The service was completed promptly and the video that was sent to my mobile was most helpful

Very pleased, communication was great, staff were very friendly and informative.

Polite and helpful staff, great video of the safety check and car left looking as good as new thanks to a complimentary wash and vac