Inchcape Volkswagen Bury

Fantastic service at VW Bury Lancashire on 4/4/18. Car was in for service on what was an extremely busy day. Karen Sergeant *service advisor* arranged for my car to be turned around in 2hours, due to having my 5 month old baby waiting with me. I did not request any special treatment, but Karen took it upon herself to arrange this which was extremely thoughtful and a god send! I have been a customer of VW at bury for a few years now and have always found them very personable and professional.

Super service. All ready on time and no unexpected charges. Polite and attentive staff. Thank you!

Took my VW UP for minor service yesterday, I arranged to wait whilst the service was completed which was very swift. The technician (Gareth) who worked on my car sent me a video to show me the tyre tread depths and the underside of my car which I found really useful.Lindsey looked after me in the showroom making me a coffee and going through my paperwork and taking my payment when the service was completed, my car was parked right outside the front door and had been cleaned, I have always received 1st class customer service at VW Bury during the 6 years that I have been going there.

Always a great welcome and make sure that everything is discussed before making changes, or repairs. They don't do anything just because they can, only when they need to. Car always nice and clean on return.

Friendly staff, no surprises, recommended!

Excellent service from my VW garage as usual. Staff so welcoming and all areas explained thoroughly. Highly recommend 😀😀

This was my first time service at Inchcape.The staff were very welcoming and warm in approach. Few things which need sirtjng out but have agreed to collect my car from workplace and drop it off later which fits well around my work schedule. I would highly recommende this place:

They rang me to suggest I had my air conditioning serviced. I agreed and fixed a date. They said it was £79. They were due to collect the car from work but on the day they rang to say they couldn't pick up the car due to staff shortage. We fixed another date but in the meantime I received a text to offer the service for £39. I was impressed that they honoured this but the lady dealing with me told me they weren't always aware of offers being made to customers. I had to ring on the day of the service as it was nearly 12 noon and they hadn't contacted me. They said they were running late. Service went to plan and they even fitted a data plug free of charge. I received the receipt and a service report but unfortunately the latter was for a different car. I rang them the next day to say I had this but it had another customers personal details on it and I would shred it. I asked for a copy of my car's service report and they said they would find it and ring me. I've not heard anything since.

Excellent service

Linsey greeted me warmly and said the service would take approximately one to one and a half hours and as I was going into town she would phone when it was ready. Everything was fine with my car and she sent me a video of the service.