My review has been downgrade from 5☆ to 2☆ and from 2☆ to 3☆. Please read till the end to find out why. Our experience was excellent from start to finish. One of the best experiences we've had when looking for a car. We were looked after very well by Matt. He kept us informed & up to date on how the prep of my car was going and he was on hand if I had any questions. I am very pleased with my car, but, it had no parcel shelf, which we weren't made aware of when we viewed the car because it was pouring with rain & didn't open the boot. Also we weren't made aware of it when collecting the car. We went to collect a parcel shelf about a week later, but it didn't fit. We were told not to worry, if Bravo Autos couldn't get one, they'd buy a replacement for us. 5 weeks on & many many phone calls later, I still don't have the parcel shelf &, eventhough each person we spoke to promised to get back to us, not one phone call was returned. This means nothing can be left in the boot. And the saga continues. We recommend Bravo Autos to some friends & family who we knew were looking for a car. We've now told them not to bother because of the lack of after sales service. They want your money & don't want anything further to do with you If there's an after sales problem. As of 23rd April and a few more phone calls, we eventually got the parcel shelf but only because my husband was in the area and willing to collect it in person from the Bravo Autos Warrington branch/showroom.

I had the pleasure of dealing with Emma who was brilliant. Given I am a first time buyer, Emma made the experience extremely easy and was always contactable and approachable whenever any questions arose. Excellent service all round. Thank you Emma! I will happily recommend your services to friends and family

I highly recommend BravoAuto (Liverpool) Emma looked after me throughout the whole process. From viewing the car to collecting the car was a very quick turnaround which I had asked for. Emma went above and beyond in helping me with my car purchase. Thanks Emma.

I would like to share my very positive purchasing experience with Bravo auto. I am extremely grateful for the great help and above all Emma's patience. Purchasing a car was an important event for me, so I had many questions and concerns. Her exceptional care and professionalism made the entire process much easier and more satisfying. She always answered my questions with full commitment and accuracy, which helped me a lot during the process. Her help made the car purchase a pleasant one . Would highly recommend to anyone looking for exceptional customer service.

Excellent service from emma who helped us with the purchase of our new car & the service she provided was second too none, even when we thought that we might not be able to pick up the car (last friday) she managed to get it pushed through in time to make the sale go smoothly before they closed at 6! If you’re ever thinking of going to bravoauto liverpool id 1000% recommend speaking to Emma! Thanks again for everything :)

Bought a car from bravo auto Liverpool last Sunday so had it a week now and thought I’d share my thoughts. The process of buying the car was smooth and simple which is always great. Emma who dealt with my purchase was super helpful, friendly and polite throughout as well so absolutely no complaints on the customer service side of things. As for the car, it was immaculate on pick up and came at a really good price considering how new it is with low miles. So very happy with the Car side of things as well. Overall I have absolutely 0 complaints and would 100% recommend these guys to anyone looking to purchase a vehicle.

Had a wonderful experience with Bravo auto Liverpool. Thank you Adam.

Ten out of ten, Austin & Eileen Craig.

Recently bought my first car from BravoAuto Liverpool, purchased through finance with Emma and honestly could not be more complimentary of her professionalism and attention to detail. I was actually viewing multiple cars from different dealerships but it was Emma who made me want to choose BravoAuto over the other competitors. The process for a first time purchase was made extremely smooth and every step was explained to me! Thank you so much for the help and I love the car!!!

Could not have been easier to buy a car also Adam was brilliant so helpful and polite he sorted everything for us and made the process so easy for us cannot thank him enough. Brian Lane. 👍