I am 100% happy with my new Mini.
I had a great 1st visit with Mini as a walk-in customer and Laurenzo (from 2nd hand cars) stepped in to help me with a new car as nobody was available from new cars as we did not have an appointment. Laurenzo was SUPER. We had the best test drive we've every had and he really looked after us very well. Ian (from 2nd hand cars) also stepped in to help out as Laurenzo was fairly new and between Ian and Laurenzo, they sold me a new car.
However, I was then handed over to Luca who had to step in at last minute and make some unexpected changes. The car I bought was not available and I had to settle for a slightly different car, but I was happy to do so as Mini carried the slight cost difference. The Finance Department, however, gave Luca and myself plenty of frustration and grey hairs. The back and forth for all the various documents after I was initially told they were not needed was a nightmare. It took an extra week to get paperwork sorted and although Luca was great in the way he handled things, the finance department made me quite angry.
However, Luca handled it all with much grace and efficiency and put up with my tantrums and it all worked out very well in the end.
Thank you to Laurenzo for selling me the car & Ian for the extra help with paperwork and then of course to Luca for making it all happen.
I am extremely happy with my new Mini Cooper and would recommend these guys to you at any time.