Cooper MINI Colchester

Very friendly, helpful. Excellent service

Friendly staff very helpful and smooth transaction

Great service and safety procedures in place

Could be better sign posted as I first went into the BMW section as it looked like that's where you go but next entrance is mini. Parking is limited. Reception staff friendly and polite. Sales was disappointing as firstly I never received email confirming my test drive was booked then after test drive as I had a few more electric vehicles to test the sales person said I will follow up next week which didn't happen either. But the plus side is they do allow a proper test drive unlike some dealerships that offered just a 3 mile route which isn't good enough for electric vehicles as you don't get enough data so well done for that part which all dealers should be like. Overall the experience here was ok but considering the vehicle is over £30k I didn't feel like they valued me as a potential customer. I will add this was all conducted after covid lockdown restrictions lifted to allow reopening so unusual times and new practises which do not make the experience friendly behind all the plastic screens.

Ordered a new Mini just before lockdown. As soon as dealerships re-opened they worked so fast and efficiently making the whole process easy and socially distancing friendly. Couldn’t recommend the team more !!!

Really happy with the service received. Work carried out quickly and car valet cleaned too! :)

Very helpful considering I was just delivering a car from another branch

Staff knew product, attentive to our needs, helpful in fine-tuning needs and very good on after-sales service; none of that 'sold it, goodbye' attitude. The owners handbook does not set out clearly the specifications for any particular model, and there are so many features nowadays, some (e.g. electronics) quite complex. Staff were very good at answering queries, showing how things work and helping set-up for e.g. mobile phones.

Rhys was helpful, professional and a pleasure to deal with

I would like to thank Rhys for his help in finding my dream car , I now own a Mini Cooper and love it !! I am driving around with the biggest smile on my face and Rhys you made it all so easy . Thanks for making it a fun experience!