Cooper MINI Chelmsford

Very welcoming & efficienct service from Mini, Cooper at Chelmsford. Staff very friendly & great communication received.

A very pleasant experience. My 2nd visit within a month as my partner also purchased a car here.

In August my car indicated it needed a service which was handy as the MOT was due. We booked it in but unfortunately there was no courtesy car available. We live some distance from the Garage but my husband decided to get the bus into Chelmsford and return at the allotted time. Unfortunately, the completion time slipped from 12.00, to 13.00, to 15.00. There is only so much coffee one can drink. However, the paperwork indicated the MOT and service had been completed. A couple of days later, I went to use the car and it indicated it needed a service!! We phoned and were told if it only comes on when you start the car, that is nothing to worry about. We explained that this had never been the case before so were told to “pop in when passing.” As it happened we were going on holiday so it was today that we went, only to be told it did indeed need other things serviced. We were asked if we would like to book it in. I don’t think so!!

I couldn’t ask for more. Friendly, professional staff, a video from the mechanic showing tyres, exhaust and brakes explaining points to consider in the future and even a hot chocolate while we completed the paperwork. My car was returned clean and shiny. Excellent. Well done to all.

From start to finish, I can find absolutely no faults with the service provided by Inchcape Mini. I dealt with a number of people there and was kept constantly updated on the progress of my search for a Mini. Once I received my Mini, they sat with me to explain every detail & control - I felt totally at ease & very grateful for their time. I would have absolutely no issues with using this dealership in future & recommending them, they are all absolutely fantastic.

Having never dealt with the company I was very impressed with the service I received, face to face, via email and ‘phone. Everything was carried out in a friendly but professional manner & I am thrilled with my purchase.

although the dealer was very helpful and kind. BMW Mini need to speed up their delivery times. great car but "yawn" on delivery times, on a car that was basic except for tinted windows.

Only one thing I when I delivered my car for service at 10 o'clock I was told that my car would be ready for collection between 5 & 6pm ! When I booked the service was told that it would take 90 minutes ! Bit of confusion. Other than that all was fine !

The service assistant, Livvy was really good. After a poor start of left waiting by the desks instead of being shown to the seating area. This was disappointing as at least 4 staff members walked passed me and didn’t point me in the right direction. I then had to go to the back of the queue, not happy. Livvy did make up for this poor start. She also informed me that I wasn’t due a service just MOT. Why couldn’t they inform me when I booked the vehicle in? Also I’ve had the car for two years now and Mini still keep sending all correspondence through in the name of my husband. Not good

Service desk man was difficult to understand as he mumbled. Loan car completely empty of fuel so had to get some before getting to work. Car nice and clean when picked up