Mercedes-Benz and smart of Warrington

Best Sales Lady ever, nothing was too much trouble. 5 stars for Lisa Brabin!

Absolute top notch customer service helped me massively with my problems with my E-class. Will definitely use again. Thankyou to all the team

Dealt with Peter, couldn't have been more helpful. Peter sorted out the issues i had making the process stress free. The courtesy car was waiting as arranged and all work carried out as discussed. Called early afternoon to inform me my car was ready to collect. An excellent and friendly service. Thanks

Cancelled my first appointment despite the web booking site saying there was availablity. Tried to rebook it without discussing with me first. No offer of a courtesy car making booking even more difficult. Better than last time when I was left to stand outside the showroom in the cold whilst recall was completed with no warning that this would be the case. Given how expensive it was not great

Very helpful and friendly glad we chose this branch over Cheshire Oakes

Big thanks to Martyna and Ashley for working with us to find the perfect car for us at an ideal cost. Second car we have bought from the dealership and I am sure there will be many more over the years as it is always a pleasure. They moved quickly to ensure we got the best deal and we are enjoying our new car. Thanks again.

Needed to return vehicle I purchased as it wasn’t for me and the return process was faultless.

Good all round service

Dealt with Daniel Kerr from start to finish, Danny gave excellent service and communication through out the purchase. Any criticism would be that Mercedes as a brand offer no give in their pricing which I think is pretty poor given their stature as one of the leading luxury brands for motor vehicles in the world. Any crop with the dealership would be that having to travel from Scotland to Warrington, I only received a minimal amount of fuel, I think given the price of the vehicle a gesture of a full tank of fuel for the 3.5 hour drive home would’ve been a decent thing. I did ask Daniel if there were any Mercedes merchandising and was told that given the pandemic, they were not allowed to order any and there was practically none in the dealership which was quite poor too. Overall the car is amazing and I only have those small gripes. Miles Wilson

Excellent