Mercedes-Benz of Stratford Upon Avon

I bought my C-Class Coupe in Swindon and I wanted to register it nearer to home so I visited Mercedes-Benz of Stratford-upon-Avon. I pulled up in the car park which wasn't very big and not very well marked out.... I then entered the showroom to find nobody at the reception desk so I stood around waiting for assistance. After a short while I was approached by a member of staff who looked very harassed, I told her that I was here to register my car at this dealership for future services, warranty issues if they occur and if a technician could please have a look at my analogue clock as it doesn't sync with the digital display..... she told me to please take a seat in the waiting lounge and someone will be with me shortly.She disappeared into an office then came out and said your wait will be at least 20 minutes before someone will see you. I didn't expect this sort of treatment from a Mercedes representative dealership, I felt as though I had walked into a back street garage... sadly! I will not be going there again..... sadly!

Excellent customer service and safety procedures for the pandemic, friendly staff, quick and easy procedures to drop and pick up the car with excellent communication throughout the day. However, the online site for booking the appointment was not accurate, we booked an appointment which had to be cancelled one day before the service. Access to the dealer is also problematic as you have to cross over to the opposite lane and visibility for incoming cars from the direction of Stratford is not ideal.

Never fail to impress me staff always polite and professional.

Amazing service, I have taken my car for service & some warranty jobs, I had few other issues all done with service, very impressed as I accept it, I have been looked after by Shauna & she has been very helpful, see you soon ✌️

Alice was most helpful and managed to get some work done under warranty which was extremely pleasing. Not cheap but quality comes at a price! I have been a customer of the dealership for over 20 years and have always had great service!

Staff very friendly was kept informed on progress of car , very happy with the service will definitely use again.

I called to pick up my new Mercedes EQA. The handover was completed in a structured and friendly manner, though I believe it could have been done very much more quickly and efficiently if the sales executive had not had to liaise with his colleagues in distant Coventry to complete the release of the car! In fact the whole process of buying the car left me thinking that the sales team were part of a hierarchical bureaucracy with very little room to use their own initiative to get things done! As a former executive of a major UK company, I find this a very strange and old fashion3d business model! In terms of after sales service, I feel that more needs to be done to assist EV purchasers get to grips with their new vehicle. I had problems getting the Mercedes Me App working, with Public Charging and the use of the Mercedes Me Charge App. This could be a serious limiting factor, I believe, to the widespread take-upmost electric vehicles.

Service department go above and beyond every time - Such a pleasure

Excellent customer service. Easy to reserve online. The car prepared as if it was brand new. Wonderful experience when we collected the car. Mark was very helpful. We were sold a car that was beyond our expectation. Thank you inchcape.

It was ok. I was happy to pay you more than a local garage for the same thing as I like the video check you provide and I thought I'd get a nice car clean at the same time and I prefer to use you if I can. Unfortunately the clean was disappointing as although the front was vac'd, the back was not so it was a bit of a half job. Didn't show you cared that much to be honest and that's why 3*'s. It's the small things and that's why I was happy to pay you around 40% more than a local garage in this case.