Mercedes-Benz of Stratford Upon Avon

Gary and Thomas are superstars, outstanding service, professional and very enthusiastic about Mercedes, baring in mind Gary didn’t even sell me a car he still managed to come and show me various bits and tell me more about the car that I was collecting, without Gary I’d have probably of driven the car into the G wagon they had sitting outside.... ;) Thomas was also very helpful and secured me a fantastic deal, probably the best deal in the UK, someone actually called me from another Mercedes dealership asking if I had purchased a car yet, I told them the deal that I had secured and they laughed and said they wanted to buy one too, they said the deal was unheard of. Thomas was very busy sorting out the logbook and paper work etc hence why Gary had to come and show me the ways, I was also in a hurry. I feel like Thomas is a great salesman gets you exactly what you are after with a great deal and is a genuinely nice guy and Gary could probably build a merc with his eyes closed, all in all both are great and would highly recommend this dealership!

Thanks to Gurvinder Sembi was really patient with us while we were making our decisions with what car to buy and made it easy for us always happy to answer questions about different models and we are really happy with what we have purchased. This is our second time buying from Stratford due to Guvinders excellent customer service.

Well earned 5 stars! With everything that's going on at the moment, these guys were still able to maintain their usual high standard of customer care. I was notified in advance of the new processes regarding visits to the dealership and I knew what to expect upon arrival. Handing over and collecting my car was a breeze. The technician feedback was thorough and my car now feels new again. Excellent! Many thanks!

I’d like to take the opportunity to thank Jessica for her guidance and advice when having my vehicle serviced at Stratford-upon-Avon Mercedes.

Me and my family have used this dealer for many years, I have to say they always do everything they say and the staff are very friendly and helpful.

I only took the car into the dealership to have its battery checked. However, they treated my car as if it were having a major service. They contacted me by phone to inform me of progress and to offer advice. They also offered to keep it secured overnight so that its battery could be fully charged. It had been washed when they handed it over to me and the whole process of leaving and picking up my car was very well controlled in terms of covid-19 regulations. Very happy with everything. Thanks very much.

Very efficient system for arranging and carrying out a service.

Scott was very efficient and friendly. Not pushy at all great service.

Great service but sometimes I struggle with your prices. £40 to change a rear wiper ?? And some bigger jobs charging almost double than a local garage. I understand what you receive as a customer from Mercedes and I would pay that little bit more, but most of the time it seems the prices are just plucked out of the air !!

Ok but customer help average.