Mercedes-Benz of Stratford Upon Avon

On the most recent occassion I was dealt with quite promptly for a failed wheel locking device and the branch at Stratford-on-Avon held the necessary spare. After trying on making a charge they did accept that the responsibility lay with Mercedesm and did not make a charge. But why should one always have to be combative and difficult to get fair play over a minor matter. My previous experience has been bad here.

this was a problem as our Mercedes e class cabriolet was an ex demonstrator from Birmingham and had rain sensor windscreen not working and fault on tyre pressure system. Service reception was very friendly and helpful and although could not rectify the problems did activate FOC the spare key sent to us. we have three year service Mercedes contract and will use this service centre in future,

Many thanks for Gurv. He was outstanding and made the purchase a pleasure. Will definitely buy my next car from him.

We recently purchased a used car from this Mercedes dealership at Stratford on Avon. Whilst the value of the car was probably at the bottom of the range for a Mercedes dealer, we felt that we received the same high level of service as someone buying a car five times the value. The sales staff were extremely helpful, knowledgeable and took the time to ensure we received a pleasant experience. We had been searching for a used Mercedes for some time and have visited a number of dealerships in the North and across the Midlands. This one was head and shoulders above the rest for customer service. We would thank Lee Blaber in particular for his time. Would not hesitate for a second to use this dealer again.

As usual brilliant service. Aimee deserves a special mention-great customer care and very professional.

Catia Was excellent - the hand over was excellent, well looked after, Thank You !

Excellent service. Agreed an early inspection date, identified the problem quickly, quoted for the repair and completed the work same day.

I have never had reason to question the service provided by your Workshop Technicians, however following the latest service carried out on my Vehicle, GLC 250D, which I view as a beautiful machine I did have reason to question the account where it stated that 20 litres of Adblue had been used and charged for to the sum of £24 + VAT. Upon questioning the service receptionist the abuse which I received left an awful lot to be desired. As a company we use Adblue within some of our tractors and it was myself who filled the Adblue Tank on the car due to the fact that an indicator had shown it needed topping up. This procedure was carried out the weekend prior to the vehicle being serviced therefore with this to the fore if the vehicle needed a further quantity of Adblue within a period of days it is my opinion there must be a major problem which is in need of rectification. The question of cost is insignificant, it is my view a matter of principle. It may have been better that a schedule of proposed works be discussed prior to any operations taking place. To conclude if it be your wish that I take my business to alternative supplier, please advise accordingly. Brian G Buttler Director, Avonmore Associates Ltd

Our purchase of a GLC 250d started off as speculative interest in a car that we liked the look of when seen out on the road. Previous to this we have purchased a number of BMWs. After looking at the car at Inchcape we decided to enquire about it not knowing if we needed to book an appointment. This did not appear necessary as we were introduced to Aaron who took us through the cars specification and allowed us a long test drive to get to know the vehicle. Our part exchange was priced very favourably and we left as very interested would be purchasers. We had a prior appointment with the BMW dealership that sold us our X1 and they were not able to match the Mercedes deal without two days haggling over an X3. This then left us with a decision to make. We were very pleased with the service at Inchcape and after more research were keen to try out a different brand to our previous vehicles. The GLC 250d is definitely a step up in comfort and prestige and has some radical functionality improvements over the X3. We have really enjoyed our first weekend with the car and believe it will serve us exceptionally well. Thanks to Aaron and Inchcape at Stratford upon Avon

Very pleasant experience on the past two occasions, very friendly and helpful staff.