Mercedes-Benz of Stratford Upon Avon

I presented a challenge to the team at Inchcape Stratford-upon-Avon on my return to the UK from 12 years living & working in New Zealand, to help present with the vehicle I was after and to assist me to secure the financing I required (not an easy task after 12 years out of the country!) Both Aaron (Sales) and Mark (Business Manager) went out of their way to meet my needs and work around the issues of financing with someone whose credit file has lapsed after being overseas over a decade. I am delighted with the Mercedes E Class I have secured and greatly appreciate the patience, courtesy and proactiveness extended by the team at Inchcape SOA. I would highly recommend them, to meet your needs.

Useless dealership, had mine and my brothers car serviced there for the last 3 years now. Tried to book a service this year and test drive the new c class whilst car was being serviced, took me 8 week to arrange this, not once did they call me back, 15 calls later they told me to book my service from there central hub then arrange the test drive which was total crap. Got fed up and rand the dealership service department direct and booked the service. A day before my service asked if I could test drive the new c class to which they confirmed was ok after talking to the rude receptionist. When I got there the next day they had a old c class estate waiting for me. Couldn’t even be bothered to question the incompetent staff. At this point just wanted to get my car serviced and leave the dealership ASAP. Don’t bother with the sales staff there and the receptionist thinks she owns the place. They don’t know what there doing at all.

I was overcharged by £315 by Inchcape Mercedes-Benz for the first year's road tax when I purchased a GLC 250d. After obtaining written proof from DVLA, Inchcape agreed to repay the overcharged amount which took several weeks to arrive. No apology, not even a "with compliments slip" enclosed with the cheque. Apparently the Inchcape invoicing system has incorrect road tax data, so anyone who purchased a similar car after 1st April 2018 will also have been overcharged. I expected better from a Mercedes-Benz dealership.

Great Staff looking after every need of the customer

Last year the Receptionist took us to the seating area, offered and made us drinks. This time when we checked in at reception she just said "ok the Service team will see you in a moment". We were not shown to the waiting area or offered any drinks. The service team who dealt with me were fine. However, when I used the toilets in the Showroom area, none of the staff acknowledge me with for example a simple "Good Morning" or a smile. Being ignored doesn't project a very friendly atmosphere. Tim Port is always very good in terms of Customer Service.

Great service nothing to much for them

Friendly greeting from the service manager who kept us informed of progress. The car was serviced and although it took 40 mins longer than initially thought, I was happy with the way the episode was completed.

I received a prompt and professional service throughout my visit to the showroom/garage. I was informed of all likely costs, expected duration of stay, and how I might relax with drinks and access to a business area. I was very impressed with the communication skills of my contact person (Jack) who seemed very knowledgeable and kept me updated on the progress of my car repair. He is certainly a good ambassador for your business!

Servicing side was fine, reception no offer of coffee on arrival or collection. No big deal, but you ask for comments!

Quick, polite and friendly. I was offered refreshments a number of times even though I had only booked in for an MOT. Even so I got a mini valet and left in less than an hour and a half.