Mercedes-Benz of Stratford Upon Avon

Great service

Consistently good customer service provided by the Team at Inchcape Stratford Upon Avon. They are an efficient, welcoming and friendly team who conduct themselves with professional integrity at all times. Keep up the great work! Many thanks Sweeny

You sorted the problem with the car but it is always the customer service element that gives me (and my fellow customers in the waiting area) so much grief. I waited 25 mins before someone came out of the service office to hand me back my car which I had been told was ready. You then couldn't find it as you thought it was parked on the front forecourt, then to top it off your service representative left the courtesy car key in my car which I had to divert to bring back to you. I have had Toyotas, VWs and Vauxhalls who all beat you for customer service standards, only Ford were as bad as you.

Staff friendly but loan car had hardly any fuel and was on reserve. When booking, I specifically mentioned some stone chips to the paintwork and said I needed advice as Inchcape had applied GARDX treatment when I bought the car. Mentioned again when I handed the car over and again when I went to collect it. Was told they would contact me with advice. A week later, nothing. Was sent a health check video of the underneath of the car, which as everything was fine seems a bit of a gimmick. Car returned after a good valet.

Always seem to have ,or can get, the car I am looking for .As a family we have bought four cars in the last ten years.

Excellent fast service. Aimee was very friendly and welcoming.

Telephone calls were rarely answered, and when they were, call backs never arrived. When I viewed my Slightly used Car, A demonstrator, it had not been cleaned inside or outside, hence I missed a dent in the drivers door, and now have to return to have this seen to, BUT perhaps the dealership should have picked this up on the inspection report, or even on valeting before I collected. The process on collection day was a little vague to say the least, a gift which been promised as part of the deal was NOT provided, several different staff seeing to us and NOT really explaining themselves and actually what they were trying to discuss with us. Overall, for a Mercedes Benz dealership, and paying over £40k for a car, the experience, knowledge and professionalism of this dealership was below par.

Poor customer service experience at Stratstone dealership- a commitment was given to address an order for a light part and chrome frame in Spring this year and on the follow up visit this week -the missing chrome frame was forgotten again. Very expensive service price for poor customer service and lack of attention to detail - which you would not expect as a Mercedes customer.

This was the first time I had cause to use the outlet. I arrived late for my car service due to an unfortunate flat tyre, but on arrival I was quickly sorted with the curtesy car. Even though I arrived late, the car was ready before I got back there. Needless to say, excellent service, I have no doubt I will use them again.

The Stratford upon Avon dealership offered an outstanding level of Customer Service. From arrival we were courteously greeted & then introduced & allocated to our personal Service Adviser. We waited in a comfortable seating area with unlimited refreshments & then received an email with a detailed inventory of the work that had been carried out....both visual & with audio by our personal Technician. Couldn't fault the service & I realised that I'd never had service like that ever in the past with any other brand of vehicle. I felt yet more spoilt when they advised me that after they'd carried out a full health check on the vehicle they had also fully valeted it inside & out...so grateful as it was a really pleasant & helpful experience.