Mercedes-Benz of Stratford Upon Avon

Catia Was excellent - the hand over was excellent, well looked after, Thank You !

Excellent service. Agreed an early inspection date, identified the problem quickly, quoted for the repair and completed the work same day.

I have never had reason to question the service provided by your Workshop Technicians, however following the latest service carried out on my Vehicle, GLC 250D, which I view as a beautiful machine I did have reason to question the account where it stated that 20 litres of Adblue had been used and charged for to the sum of £24 + VAT. Upon questioning the service receptionist the abuse which I received left an awful lot to be desired. As a company we use Adblue within some of our tractors and it was myself who filled the Adblue Tank on the car due to the fact that an indicator had shown it needed topping up. This procedure was carried out the weekend prior to the vehicle being serviced therefore with this to the fore if the vehicle needed a further quantity of Adblue within a period of days it is my opinion there must be a major problem which is in need of rectification. The question of cost is insignificant, it is my view a matter of principle. It may have been better that a schedule of proposed works be discussed prior to any operations taking place. To conclude if it be your wish that I take my business to alternative supplier, please advise accordingly. Brian G Buttler Director, Avonmore Associates Ltd

Our purchase of a GLC 250d started off as speculative interest in a car that we liked the look of when seen out on the road. Previous to this we have purchased a number of BMWs. After looking at the car at Inchcape we decided to enquire about it not knowing if we needed to book an appointment. This did not appear necessary as we were introduced to Aaron who took us through the cars specification and allowed us a long test drive to get to know the vehicle. Our part exchange was priced very favourably and we left as very interested would be purchasers. We had a prior appointment with the BMW dealership that sold us our X1 and they were not able to match the Mercedes deal without two days haggling over an X3. This then left us with a decision to make. We were very pleased with the service at Inchcape and after more research were keen to try out a different brand to our previous vehicles. The GLC 250d is definitely a step up in comfort and prestige and has some radical functionality improvements over the X3. We have really enjoyed our first weekend with the car and believe it will serve us exceptionally well. Thanks to Aaron and Inchcape at Stratford upon Avon

Very pleasant experience on the past two occasions, very friendly and helpful staff.

Dealt with promptly and efficiently

Professional, courteous service from start to finish!

I presented a challenge to the team at Inchcape Stratford-upon-Avon on my return to the UK from 12 years living & working in New Zealand, to help present with the vehicle I was after and to assist me to secure the financing I required (not an easy task after 12 years out of the country!) Both Aaron (Sales) and Mark (Business Manager) went out of their way to meet my needs and work around the issues of financing with someone whose credit file has lapsed after being overseas over a decade. I am delighted with the Mercedes E Class I have secured and greatly appreciate the patience, courtesy and proactiveness extended by the team at Inchcape SOA. I would highly recommend them, to meet your needs.

Useless dealership, had mine and my brothers car serviced there for the last 3 years now. Tried to book a service this year and test drive the new c class whilst car was being serviced, took me 8 week to arrange this, not once did they call me back, 15 calls later they told me to book my service from there central hub then arrange the test drive which was total crap. Got fed up and rand the dealership service department direct and booked the service. A day before my service asked if I could test drive the new c class to which they confirmed was ok after talking to the rude receptionist. When I got there the next day they had a old c class estate waiting for me. Couldn’t even be bothered to question the incompetent staff. At this point just wanted to get my car serviced and leave the dealership ASAP. Don’t bother with the sales staff there and the receptionist thinks she owns the place. They don’t know what there doing at all.

I was overcharged by £315 by Inchcape Mercedes-Benz for the first year's road tax when I purchased a GLC 250d. After obtaining written proof from DVLA, Inchcape agreed to repay the overcharged amount which took several weeks to arrive. No apology, not even a "with compliments slip" enclosed with the cheque. Apparently the Inchcape invoicing system has incorrect road tax data, so anyone who purchased a similar car after 1st April 2018 will also have been overcharged. I expected better from a Mercedes-Benz dealership.