Not being a dyed in the wool Mercedes customer I recently brushed with my local dealer to resolve a warning message which needed a diagnostic input.
All I required was the identification of the issue and an indication of the cost of repair.
This I had to book in and was advised that I would have to leave my car for the bulk of the day.
Upon arrival I was requested to take a seat in the "waiting area" this turned out to be a quite luxurious leather armchair equipped area complete with coffee / tea bar which must have been capable of seating 30.
I was then met by a meet and greet type, who had clearly been to the mechanics finishing school, who took my keys and advised me that they would ring upon completion of the diagnostic check.
The upshot of this scene setting was that having left my car at about 9:30am I got the promised phone call at about 16:30 and upon collection and reading of the information, provided for the princely sum of 168GBP, I found that whilst I had been charged 168GBP for the carrying out of the diagnosis of the SRS fault, I had also "benefitted" from a "complimentary" vehicle health check advising me that, should I wish to take them up on the offer, they would be willing to right the ills of my car for the very reasonable cost of 1987.14GBP - this from a car with a recent MOT certificate.
Frankly I felt as if I was about to get mugged and should I be of a none querying disposition then this particular dealer was prepared to do it.
Further to this, upon getting back to my car I also found that I had "benefitted" from a "complimentary" valet of my car. Not a very good job either as the streaks left by the cleaning fluid are still evident on my windscreen.
I am clearly not a typical Mercedes driver and I have reservations over being advised that things are "complimentary" when quite obviously they are not and they have not been requested.
It is a clear case of upselling along the lines of the doorstep advice that the trees in your drive look a bit tall and unsafe, would you like me to cut them down as I am in the area.
On the whole not a very happy experience especially as, having just spent 168GBP to find out what the problem is with my SRS, that is not the end of the matter as the quotation for resolving the problem is 358.40GBP.
So that would make 526.40GBP to replace front passenger and child seat recognition sensor