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Mercedes-Benz and smart of Oxford

Langford Lane, Kidlington, Oxford, Oxfordshire, OX5 1HT
4.4 /5
1,733 Reviews

Opening times

Sales:

Mon to Fri 8.30am–6pm
Sat 9am–5pm
Sun 10am–4pm

Parts:

Mon to Fri 8am–6pm
Sat 9am–2pm
Sun Closed

Service:

Mon to Fri 8am–6pm
Sat 9am–2pm
Sun Closed

Available services

Accident repair
Body Shop
Fleet
MOT
Motability
Parts
Sales
Servicing

Read our reviews

Google
5.0/5
12 Apr 2021
Google Mercedes-Benz and smart of Oxford
Very well organised with the excellent service you would expect from a premium brand.
Google
5.0/5
12 Apr 2021
Google Mercedes-Benz and smart of Oxford
Great on line checking in, so dropping car off during COVID restrictions was hassle free.
Google
5.0/5
2 Apr 2021
Google Mercedes-Benz and smart of Oxford
My experience with the dealership has been outstanding, fantastic communication, extremely efficient and friendly, a really helpful and informative handover and all round brilliant customer service. I can’t rate them highly enough. And overall I am really happy with the car. Thank you!
Google
4.0/5
2 Apr 2021
Google Mercedes-Benz and smart of Oxford
The body shop were excellent and the gentleman was very friendly and knowledgable. He kept me in the loop throughout the body repair. Unfortunately the reception desk have some way to go to give a good experience. This is the 4th visit and only 2 of them have been perfect. The reception desk is never manned which means you spend a lot of time standing around before being seen, even though lots of people walk around and see you, they don’t seem to get the reception staff. They take your info and then don’t come and inform you that they can’t find the person you need so you end up standing around with no clue as to why you are waiting around. The last time was 10 minutes between her seeing me and me having any kind of update. This is not good enough for a “prestige” car company representative. Also the other thing I find disappointing is the courtesy wash and vac. The wash is faultless, they isn’t the problem, but having worked for another car dealership previously, and knowing what we did for our customers, I find it disappointing that you do nothing other than hoover the mats. It would only take another 2 minutes to quickly hoover the seats and only another 1 minutes to wipe the dash with a cloth to get the dust off. I’m not talking about cleaning all the vents etc! But a quick wipe of the dashboard, and maybe the steering column, so its looks clean would mean a lot to customers without additional cost. It is a high value - low cost service you can include in your courtesy wash and vac. So far, I have not seen any consistent evidence that you guys represent a prestige car manufacturer. Some services excellent and some pretty terrible. I would be happy for someone at the dealership to contact me about this. Thanks Stu
Google
5.0/5
1 Apr 2021
Google Mercedes-Benz and smart of Oxford
I cannot thank Tom Kernahan enough. The service that we received from him, from initial enquiry, through to collection was absolutely impeccable. Thanks Tom :)
Google
5.0/5
29 Mar 2021
Google Mercedes-Benz and smart of Oxford
The best service
Google
5.0/5
29 Mar 2021
Google Mercedes-Benz and smart of Oxford
Matt contacted me following an enquiry and was wonderful. He was polite, respectful and he really listened. He only sent me one car to look at and he got exactly the right one which I bought. I am really happy and very grateful. At no point was he pushy or trying to get me to buy what he wanted to sell. Thank you Matt.
Google
4.0/5
26 Mar 2021
Google Mercedes-Benz and smart of Oxford
The car was in for an MOT only, but it failed because of a mirror repeated unit. That part was obtained and the necessary repair made. Everything was handled well although the closure of the 'wait in lounge' option was a disappointmnet, albeit an understandable one. The car was not given its customary valet but I guess that may not happen with an MOT although, as a long term customer, I would have thought that it could have been possible.
Google
4.0/5
25 Mar 2021
Google Mercedes-Benz and smart of Oxford
very efficient in acceptance and handing back of the vehicle. Not impressed when we got home and found the boot contents in a complete mess with personal items scattered everywhere. Boot board not secured and catch stuck on the boot tray.Reported to dealer on discovery.
Google
5.0/5
24 Mar 2021
Google Mercedes-Benz and smart of Oxford
Changed two tyres for me in record time so as not to keep me at a 'lockdown-loose-end', having travelled 25 miles. Much appreciated guys.
Grant Thomson
General Manager
01865 706746 Email dealership

Get behind the wheel of a sumptuously-refined and expertly-engineered Mercedes or smart car by booking a bespoke test drive at Inchcape Mercedes-Benz Oxford. By visiting our modern and franchised dealership, situated on Langford Lane, you will discover a wide array of brand new models offering the latest technology and exemplary performance; as well as an extensive stock of competitively-priced approved used Mercedes-Benz and smart vehicles. Simply speak to one of our expert advisors to arrange an appointment or find out more about our latest stock of Mercedes-Benz and range of affordable finance options today.