Mercedes-Benz and smart of Nottingham

I brought my car in for an MOT. From the booking, checking in, the wait and the completed job, my experience was great. The customer service was excellent.

Good communication prior to service. Extra item requested at check in was done. Loan car provided. Staff courteous and helpful (Emily). Car washed. What's not to like, thank you.

Lovely helpful people

The customer service was great

Sensational. I can't praise these guys enough to be honest. My CLS class was diagnosed with a fault by my local garage who suggested I contacted Mercedes Benz directly to repair the problem after attempting to rectify themselves and subsequently failing. All I could see were £ signs. I contacted Mercedes Benz in Lincoln who couldn't have been any more unhelpful (if you're local to them I suggest you take your car literally anywhere else). For a second opinion, I contacted the Nottingham branch who went the extra mile from the off. The chap I spoke to initially asked for my registration first and immediately advised me that my car had been recalled due to a known fault with it's NOx sensors, the same fault that my local garage had diagnosed and attempted to fix. He booked me in for the following week but couldn't promise that the recall would resolve the problem, understandably. I took my car in for repair on the day and six hours later I received a call to say the work had been carried out and the car was ready to collect. When I arrived, the lady on reception was very helpful and within seconds, Louise came beaming a huge smile and presented me the not just the news that my car had been fixed and the fault had been cleared, but they'd also carried out a health check on my brakes and tyres and all was fine, but had also washed and vacuumed the car as part of the service. I haven't paid a penny to Mercedes Benz for their work, outstanding service and exemplary valeting skills. It feels like new, drives like new and I want to treat it like its new. The lesson here is never be afraid to take your car to a main dealership, because they're not all there to take as much money off you as they can. Lincoln MB might be, but certainly not Nottingham. Looking forwards to returning to MB Nottingham to purchase my next car. Thanks again guys, Luke Sheppard CLS

Got great service. Used to hate taking my previous car there but it seems like things are much better now.

All was good thank you would just like to say Tom is an asset to the branch there regards Andy Booth

Great Service Always Happy with the work done. Good Price

No cars over a A class to see staff not very helpful especially when you are possibly spending thousands of pounds 💸💸

Excellent service from start to finish. Harriet made our first experience at Inchcape of Nottingham a pleasure. Would definitely recommend and will use again in the future.