Mercedes-Benz of Nottingham

I took the car in to have an engine warning light checked out that I had waited to get done after it came on whilst travelling and at the other end of the country. Fortunately in the two weeks or so since the trip the light went off. However I decided it was best to have it checked out. I had also received a safety recall notice and managed to get that booked for the same visit. When I got to the garage at around 09:00 I let them know the light had gone out and that perhaps all that was needed was to hook up and check the engine on the computer and also clear the safety recall. Being advised this would only take a short time 40mins to an hour or so I said I would wait instead of taking the loan car and spending 40 mins each way driving home and back. Three hours later later after having to chase and remind them I had a meeting to get to for 13:00 I got the keys back. That was annoying but then when I got home and looked in the car boot I found my boot mats scattered and that the boot liner had not been refitted properly and had to refit it properly my self. This left me wondering if any of the work I had taken the car in to be dealt with add actually been done. All in all a very poor outcome!

Very satisfied with the level of service.

Rather disappointing visit. I was booked in to get a Mercedes Me adapter fitted. It all felt very rushed and there was no offer to actually set me up with the app etc. so I still do not have it working. I was glad they could accommodate me whilst I waited but there wasn’t an offer to have my car cleaned which you expect from a dealership nowadays. No break down of the supposed vehicle health check I was advised would be carried out just an offer to fix a puncture for £30, no form to sign acknowledging any completed work just an empty adapter box on my front seat. Left feeling extremely undervalued as a MB customer and the kind of experience that would make me look at other brands for my next car.

I checked the tyre pressures the morning of the service and they were still exactly the same when the car was returned, if a £500 service does not including checking tyres what does ?

On the purchase of our new vehicle Lauren was very helpful, very informative and a pleasure to deal with her.

Lovely friendly Staff, made my wait feel comfortable.

Had a problem with tyres. Mercedes booked the car in and checked all tyres and gave thewheels a good clean. Also updated the car so I can use mercedes me. Very helpful

Exceptional service, I’ve bought many Mercedes cars but this time the service i received from a Thomas was first class - thank you

Excellent service from phone call to book my car in ,reception desk on arrival , a coffee while I discussed with the service guy what I needed to be checked , left my car with them , had a text to say my car was ready to collect . My car was also given a health check ,plus a wash and vac . What more would an owner want a Mercedes showroom and service centre , I would certainly recommend.

very efficient service ,waited while they carried out express option ,washed car as well in about an hour .