Mercedes-Benz of Nottingham

The service offered was very good. There was no bartering like you often get with local car selling services. I was offered a fair price for my old car and the service was very professional. Lauren was very good. There was no pressure selling or awkwardness. The service was efficient and enjoyable. It would be nice to give customers a complimentary AMG keyring or something as a good will gesture when purchasing a car.

It seems this service center has gone to worst merc service center. Left the car for service, wait for drop off and pick up was both times over 30 min. The service manager gave report saying leak of oil and said they can fix when I went for collection, usually it was call while servicing not after completion. Also if leak happen ECM/Car's computer informs as a fault so had to recheck this with other service center. Just wanted to make bills. They were suppose to clear the car, seems in rush did even poor job with this with lazy vacuum as well as Wash as one can see dirt and moth still attached to car after wash. Worst thing after service, the car started to make weird noise from somewhere AC duct, Also there was known rubber coming out of the cabriolet roof, which they didn't even mention in the report- completely missed out which is a very easy fix by glue as glue went loose, Also in the boot a small sping and a platic cover was not fixed as it needed just small glue a min. or less to fix. Didnot even mention in the service report. Its worst experience from Merc centre, halford can do far better job so no point going to merc again.

Very bad service fitting a Mercedes Me Adapter. Expected time was 1hr, actual time taken was 1:45. Even then this item was not correctly fitted (the velcro fastening for the cover was left in the box). The adapter was not commissioned correctly (or at all!), which eventually required me to call the MB contact help des, to get it activated on the MB system, (until then the App kept asking me to visit a service centre for it to be fitted)... & then give me instructions to activate the adapter on the vehicle (which had to be completed within 3 minutes of the website activation). The whole process took another frustrating 2 hrs for me to sort out at home... POOR work Mercedes.

No one really looks after you here. I have lease car with them, need to get a new car soon, asked to meet with the sales person who I test drove with, never followed up with me. Dont think they care about the keeping their custom. Everytime I get a service and my car washed, they do a poor job of even cleaning the car. Very disappointing. and as a customer of 3 years I feel very undervalued and not looked after at all.

Excellent service and very polite and helpful staff, very busy so expect a wait when taking your car in! But the staff are all on hand to help out. Thank you to Tom At Mercedes Nottingham for your help.

Bought a Mercedes C Class from the Nottingham Dealership, Jim Battrick from the sales team was very helpful and went out of his way to make sure we were happy about purchasing the car. Nathan was also very helpful explaining and sorting out the finance and warranty for the car. Great selection of Mercedes cars and very helpful staff, 10/10.

Very efficient, no pressure and good prices.

The car went in for several issues. One of which being squeaking brakes. 28 years of driving and 3 Mercedes the garage turn round and tell me I'm not braking hard enough! Hence the squeaking. Funny I'm not the only person it happens to when they drive it. Now since getting the car back the cars infotainment system has started to turn itself off. The start stop still doesn't function well either. Looks like this will be the 3rd and last Mercedes Benz I'll be buying. Thanks for nothing Inchape.

I had booked in my E350cdi estate to have the Mercedes Me adaptor fitted (which is currently free of charge and also provides a vehicle health check inspection) and all seemed good as the lady in Service returned my keys, was very polite throughout and advised all complete and nothing to report from the inspection. I also asked for full details of the facilities available on my phone from the adaptor - she said she would email me the details. However, nothing arrived despite a reminder email from me - nothing. Later the day the adaptor was fitted I did receive an email confirming the Health Check had been completed and linking to a video of the technicians comments plus a report detailing issues identified together with itemised costs to rectify. I was unhappy with the confusing messages so had an independent motor engineer examine my car and specifically look at the items identified. Many of the reported chargeable points were not as stated. So I could have paid out more than £877 for potentially unnecessary work. In addition the Mercedes Me adaptor had not been linked to my phone - why, because it has to be linked within 3 minutes of installing the adaptor in the car. They never even asked for my mobile phone so it could never be linked. What a complete waste of my time - it certainly did NOT exceed my expectations in a positive way, but hopefully it will contribute to an improved experience for some other customers. So PLEASE ignore this offer it is effectively a scam aimed to entice unsuspecting owners to have work undertaken which may not be necessary.

It was my wife's B200 that went in for a safety recall Check though the booking confirmation letter and indeed this e-mail, was addressed to me and this does irritate my wife somewhat especially as she had booked the car in initially. Other than that the service we received was entirely satisfactory, though as ever, trying to find a parking space at Inchape MB Nottingham is always difficult to say the least.