Mercedes-Benz of Loughborough

Perlite efficient service, unfortunately the car wasn’t as clean as I’d hoped when collected.

I took my car in for a health check and a wash and vac. The health check was performed well. The wash and vac was unacceptable. There were smear marks left over the front windscreen, the offside wing mirror and the windscreen washer jets. The body work was not cleaned properly s there were unclean areas on the rear bumper, the bottom of the rear door and numerous other areas. There were dirty spots over the chrome trims on the sides and the front and rear of the car. There were unclean marks in the inside of the car on the bottom at the doors and rear centre. I find that the cleaning was unacceptable. It was a rushed job and not up to standard. I could have done a much better job. I would have asked for a better clean but I did not have the time on the day. In my opinion this was totally unprofessional and unacceptable.

Customer parking appalling. Had to abandon car down a side road as no room in car park. Kept waiting for 15 minutes to see service representative when dropping car off & 10 minutes when collecting the car. Inchape did not follow Mercedes procedure for fault code on the diagnostic report.

First service for our E220 Coupe, after which engine warning lights were displayed that instructed me to stop driving immediately. Having contacted your service centre, I was left with no option but to cut short my working day to resolve a problem created by a poorly executed Service. Not very impressed with the whole experience and anticipate an acceptable outcome to the conversation on compensation that is yet to be had. I also bought a GLA from this dealership (at the same time as the Coupe) which is due its first service too - I am yet to decide whether I will return to this dealership for servicing or future sales.

No answer on the phones, then put through to service ,no one there. Disgraceful, I wont be purchasing any new car from you again. I have purchased 4 cars in the last 2 years.

Everything went as well as on all previous services at Leicester Inchcape. Courteous and efficient booking in procedure and a curtesy call to that the car was finished and just being washed. But when we looked over the service documents, we noticed it been had indicated that 3 alloy wheels were scratched. We went to look where the scratches were but could not see any. To our disappointment found that the wheels and tyres had not been washed or the tyres blacked. We sought the advice of our booking in representative, who came out and confirmed that there were no scratches and apologised for the oversight of not treating the wheels.

They don’t pick up the telephone. Long wait in reception to pick up car and drop it off.

Very disappointed that after spending over £300 on a service my vehicle was not cleaned. I was then told it would be done straight away if I waited. 45 minutes later it was still not done in the same parking bay.

Very professional and helpful service. The delivery of the car took longer than expected however we were kept up to date with its progress throughout.

I only went to Leicester Mercedes to have my car serviced I will never buy a car from Leicester branch Loughborough and Chesterfield branches much better 2 Of The LEICESTER car salesmen were rude ,ignorant and couldn’t care less They do not have a clue about various models and specifications Wasted two months for these salesman to find me a car Went to Loughborough and got what I wanted on the first visit