Mercedes-Benz of Liverpool

Excellent service Kal Mutch- salesman was very helpful helping us picking our car. Car arrived on time - the handover of our new car was quick and efficient thanks to Kal Mitch.

Excellent service. Staff very polite and helpful and thanks to Gary and the staff member who was helping to park the cars.

Service and MOT at Mercedes Benz Liverpool. Customer service was excellent..given courtesy car for the day at no extra cost. Would highly recommend.

Great, attentive and courteous service from Alex Clubley and the team.

I recently took my car to Inchcape Liverpool for a Service. They were excellent. Prompt service, efficient, friendly and informative. Gary the customer liaison was excellent, very helpful and courteous. The short video of the inspection of my car was an added bonus.

Great customer service by Gary and the team who were very attentive and knowledgeable

My word what an incredibly pleasant experience that was - I have purchased many cars over the years new and old and this by far was streets ahead in how customers should be treated. Alex Clubely in the New Cars Sales Department at the Liverpool branch couldn't help anymore if he tried, nothing too little or too much. Any slight hiccup was dealt with exceptionally quickly and didn't leave you hanging waiting on answers. He worked exceptionally hard to get us what we wanted - and we were asking a lot - even very last minute changes of heart and specification requirements where dealt with in a very professional manner but most important of all a smile. Made my wife & I feel very special which he didn't disappoint - exactly how a major purchase should be. The branch is a credit to Mercedes and wouldn't hesitate to recommend them to anyone. You've made our year thank you.

Great service friendly staff and quickly dealt with.

I have just took collection of my 4th Mercedes in the last 6-7yrs and I'm not sure what is going on at the showroom. Upon arrival each time there has been absolute chaos trying to get a parking speck (even with the recent hired hands trying to assist outside). It was a real test of my driving skills to park without clipping/ hitting another vehicle. Once inside and sat in the waiting area the coffee machine was not working on the first occasion and there was sugar, wrappers and spilt milk on the counter and an overflowing bin at the side. Upon next visit I had my coffee in a paper cup (what happened to the crockery??) and not even a Lotus biscuit (trivial I know but these little things add up). The glass display cabinet there was thick with dust on the shelves and looked a disgrace. Even the way the vehicles where dotted around did not look good and the AMG section looked like an abandoned warehouse. To sum it up it all felt "tired and worn out". As usual Martin Gardner was his very helpful self and the car is superb, but the showroom experience needs improvement. This time I did not feel like I was "somewhere a bit special". Hopefully this was just a blip as generally I can't fault a thing.

Arranged a Service & MOT for my C Class over the phone following Inchcape's email reminder. Brought the car in and liaised with Kate. The Technician found an oil leak from a seal on the automatic gearbox. The seal had been replaced when the gearbox oil had been renewed as part of the service schedule 2 years ago. Kate liaised with Mercedes Head Office and resolved the situation as I have been on a service plan with Inchcape for the past 7 years. All I had to pay for on the day was the MOT. Many Thanks