And not the first time with Inchcape. Had my original appointment for service and MOT cancelled with only 24 hours notice because they have this new state of the art premises, shame it didn't have MOT certification. Appointment was re-booked for a few weeks later when I could have a courtesy car because I was told I couldn't sit and wait because they didn't know how long it would take as they were using another garage for the MOT. OK so far if a tad inconvenient. Travel time was 44 minutes using the address and post code on their website, wrong postcode on the site, ended up in some awful place between Nuneaton and Coventry before I could pull over to phone to ask for directions. All their agents were busy, took ten minutes to answer before I could get the correct post code. The place is close to the Ricoh arena off a dual carriageway, appallingly difficult to access and even worse to leave. Try getting ono that dual carriageway at rush hour!
Lesson number 1, when you book get the correct postcode otherwise like me you'll end up somewhere you really don't want to get out of your car.
Lesson 2, if your car needs an MOT check if they can do it on site, whether they have got their certification finally, if not book somewhere else and cut out the middle man, it'll save you time and stress.
When I finally arrived there and sat waiting to be served the person who was supposed to deal with me didn't even have my name correctly written down. So they have four years at least of details on their computer of servicing, MOT, payments etc but someone couldn't be bothered to transpose that correctly on the worksheet.
Lesson number 4, there's very little going on regarding care and attention of the customers and those little things that make you feel like they care about you as a customer. Get used to it, it's just the way it is and if you have a specialist car that requires a main dealer this is it or the option I considered during this meltdown was to return to my old dealership in Worcester. It's a drive of an hour and a quarter but hey, it took me that long to find the place anyway and it's a much nicer environment over there. And it's not just the biscuits and muffins with the coffee calling me, it's the fact that they never made me feel like a second class citizen because I happen to enjoy driving a Smart car not a top of the range Mercedes Benz.