Friendly staff to make the service booking however there was some considerable wait for a slot where either a curtesy car or collection option was free. Something this dealership needs to address as they have recently moved some way out of town so are not that accessible.
The cost of service is extremely high compared to BMW, it’s hard to justify this and I feel the new process of recording service history online, while being more resilient to fraud, has been done to stop third party servicing- attempting to remove choices from the customer.
The collection service wasn’t well communicated, I had to phone up to ch check when they would collect the car (ended up past the 11:30hrs latest time).
The curtesy ‘Bronze wash and vac’ was more chipboard quality. Audi do a far better job. I’d suggest you either stop doing it or do a better job.
The short video to show the health check of the car covered the tyres well giving useful advice, then mentioned the brakes and that was all - hardly a heath check so I’m glad they aren’t my doctor.
The invoice commented on the infotainment system problem I’d advised (yes it’s an F Pace.....) saying a software upgrade was required and this may take more time. I don’t know if I have to book it in again so guess I’ll have to phone them again.
Have to trust the service was completed correctly but guess that’s what I’m paying for. Love the car still!