Inchcape Jaguar Preston

would have given 5 stars, unfortunately, the fact that i called three times before i got an answer to see if my car was ready, pressed the correct No for service dept and each time the message was repeated twice then when the call was put through it rang forever then rang off! But i must say the service from inside reception etc was wonderful, all the staff i spoke with were really helpful, just had a problem with the phone side of things.

Great service, well looked after and nothing was to much trouble. Scott Wilson was a pleasure to deal with and would buy again 5*****

Travelled up to Inchcape Preston to receive my new car. Was extremely impressed with the facility. From the time of arrival was looked after very well, greeted with coffee and a very warm welcome. The car was inside ready for viewing and collection. It was a pleasure dealing with Scott. Explained everything to me very clearly, even if I probably didn’t listen as was too excited getting my car. Great facility at Preston and great service. Definitely recommend Inchcape to others.

I bought an XF from Camryn at Jaguar Preston and could not be more pleased with the car of the service I received. The showroom is immaculate, the staff look after you and the sales process is as smooth as possible. Outstanding customer service.

I purchased a car here. The salesman was friendly, you get lots of coffee, but everything is very slow. Sat waiting each visit while the admin departmy were meant to be doing paperwork. It gave me time to talk to other customers who were equally fed up waiting to pick up spares etc. On collection day my pic up was postponed ‘ because the central IT was down’ . When I arrived at the later time it took 2.5 hours to actually get the keys and go. Lots of apologies but honestly they really need to get this place running efficiently.

excellent service

i have just purchased an approved used vehicle from the Fulwood, Preston dealership. The whole experience was hassle free and quick, thanks to Alan Wood who set and managed my expectations right from our first conversation and so far he has delivered on everything he said he would and gone that extra yard to make sure I am a happy customer. Definitely recommend this dealership and will be staying in contact for future cars.

I have just purchased the jaguar xe R Sport and experienced the best customer service i have received in a long time. Ryan was professional, knowledgeable and very personable. We thoroughly enjoyed our visits to choose and purchase our car. I would have no hesitation in recommending both Ryan and inchcape to family and friends.

Excellent service!

Friendly staff to make the service booking however there was some considerable wait for a slot where either a curtesy car or collection option was free. Something this dealership needs to address as they have recently moved some way out of town so are not that accessible. The cost of service is extremely high compared to BMW, it’s hard to justify this and I feel the new process of recording service history online, while being more resilient to fraud, has been done to stop third party servicing- attempting to remove choices from the customer. The collection service wasn’t well communicated, I had to phone up to ch check when they would collect the car (ended up past the 11:30hrs latest time). The curtesy ‘Bronze wash and vac’ was more chipboard quality. Audi do a far better job. I’d suggest you either stop doing it or do a better job. The short video to show the health check of the car covered the tyres well giving useful advice, then mentioned the brakes and that was all - hardly a heath check so I’m glad they aren’t my doctor. The invoice commented on the infotainment system problem I’d advised (yes it’s an F Pace.....) saying a software upgrade was required and this may take more time. I don’t know if I have to book it in again so guess I’ll have to phone them again. Have to trust the service was completed correctly but guess that’s what I’m paying for. Love the car still!