Inchcape Jaguar Preston

Most jobs were done as promised BUT 1 item still outstanding.

I very much doubt that Lemony Snicket could have encountered a more unfortunate series of events. Had it not been for the patient, personable and courteous attention of Katie Needham, I would have withdrawn from the sale contract on changeover day and would most probably have exercised the 1000 mile return guarantee. My enjoyment of the vehicle will be tarnished by the experiences I encountered before, during and after the transaction and I truly feel sorry for Katie who has had to cover for the incompetence of her colleagues.

Good friendly services

Used car purchase and trade in of my old car. Good service and friendly sales team.

Promptly met upon my arrival at Inchcape Jaguar service by very attentive staff member called Megan, courtesy car was waiting for me. I received a call advising that my was ready for collection and was currently being washed and vacuumed ready for my arrival. I also received a follow up call from Inchcape inquiring if I was happy with my experience, which of course I was. Well.done Inchcape Jaguar Preston.

Emily, lynchpin of the service department, was absolutely brilliant. Taking a car for a service is an expensive , boring and time consuming task, particularly when taking your elderly father, recovering from a stroke, had forgotten to reserve to book a 'service while you wait' appointment. Confronted with a 4 to 5 hour wait Emily understood the anxiety of my father and without any prompting stepped in to save the day, fast tracking his service and had the presence of mind to have the car washed and hoovered whilst a service bay became available. She was on hand to help him with a couple of coffees, explained the bill in full and just went beyond and above what is normally expected from a garage service department very often reviews are far rom complimentary but Emily was absolutely fabulous and Jaguar would do well to take note as she really made a difference. If only there were more Emily's around .

Found the staff and sales people very helpful and welcoming would recommend

I am delighted with my new I-pace and appreciated Mathew coming in on his day off. He was however in a hurry to leave. I did miss out on some vital information on the IPace that would have helped my journey home which should have been stress free but actually ended up taking me 6 hours. I have had a tutorial in my local jaguar garage and there is a lot that Matthew didn’t know about the car so I feel he needs more training on this car. He didn’t know that the plug socket had 2 parts (bottom part comes off) this we found and was vital for fast DC charging which he didn’t know! My car should have been put into eco mode for the motorway drive as the charge dropped fast and I had to stop multiple times. By car was only 80% charged.....jaguar in Glasgow always give the car at 100% and this would have made my journey a lot smoother travelling back home. I do love my car and am enjoying driving it, but was really not given enough information when I was given the car to drive away. I think your team need a lot more training if they are to hand over electric cars. Poor handover but excellent car.

Had my old car serviced on 26th November. There was a problem but it was sorted by Hannah in service, no courtesy car. I was loaned an I-pace and purchased one on the day. Picked it up on Friday and Matt was very professional. So far so good this is the 7th Jaguar I have bought from you.

Remy looked after me in looking for a 3 year old Jaguar at Incchape Preston, he was professional, and good to chat to. I came from Liverpool and the young fella did his job excellently. Made the whole buying experience easy and fun. I'll see you again in 3 years pal. Thank You.