Inchcape Jaguar Preston

I purchased a car here. The salesman was friendly, you get lots of coffee, but everything is very slow. Sat waiting each visit while the admin departmy were meant to be doing paperwork. It gave me time to talk to other customers who were equally fed up waiting to pick up spares etc. On collection day my pic up was postponed ‘ because the central IT was down’ . When I arrived at the later time it took 2.5 hours to actually get the keys and go. Lots of apologies but honestly they really need to get this place running efficiently.

excellent service

i have just purchased an approved used vehicle from the Fulwood, Preston dealership. The whole experience was hassle free and quick, thanks to Alan Wood who set and managed my expectations right from our first conversation and so far he has delivered on everything he said he would and gone that extra yard to make sure I am a happy customer. Definitely recommend this dealership and will be staying in contact for future cars.

I have just purchased the jaguar xe R Sport and experienced the best customer service i have received in a long time. Ryan was professional, knowledgeable and very personable. We thoroughly enjoyed our visits to choose and purchase our car. I would have no hesitation in recommending both Ryan and inchcape to family and friends.

Excellent service!

Friendly staff to make the service booking however there was some considerable wait for a slot where either a curtesy car or collection option was free. Something this dealership needs to address as they have recently moved some way out of town so are not that accessible. The cost of service is extremely high compared to BMW, it’s hard to justify this and I feel the new process of recording service history online, while being more resilient to fraud, has been done to stop third party servicing- attempting to remove choices from the customer. The collection service wasn’t well communicated, I had to phone up to ch check when they would collect the car (ended up past the 11:30hrs latest time). The curtesy ‘Bronze wash and vac’ was more chipboard quality. Audi do a far better job. I’d suggest you either stop doing it or do a better job. The short video to show the health check of the car covered the tyres well giving useful advice, then mentioned the brakes and that was all - hardly a heath check so I’m glad they aren’t my doctor. The invoice commented on the infotainment system problem I’d advised (yes it’s an F Pace.....) saying a software upgrade was required and this may take more time. I don’t know if I have to book it in again so guess I’ll have to phone them again. Have to trust the service was completed correctly but guess that’s what I’m paying for. Love the car still!

First service for Jaguar XE. Booking was easy and reception at garage first class. New build environment is excellent and staff were helpful and friendly. I waited whilst car was serviced. It was completed on time - serviced, washed and vacuumed. Short film sent to my e mail address of technician examining vehicle and drawing attention to some points. No hesitation in using Inchcape at Preston again.

The most chilled car service ever!

The worst customer service from a main dealer have ever experienced. Rude and disinterested staff. Telling me to drive car away without any insurance, seriously shocking. Back street dealer at best!!

Bought a second hand car very professional looked after me from start to finish.