Inchcape Jaguar Norwich

I was given a thorough explanation for the reason of my visit. I and my wife were treated with the utmost consideration and courtesy and were made to feel comfortable. I made a request which was looked into and every effort was made to see to it. The MOT was completed and the things I had asked to be looked at were all attended to. We are grateful for the way all staff made us welcome. The new Jaguars were also mouthwatering to look at.

Very courteous staff who kept the coffee coming! A few problems with my car service, but all explained and dealt with efficiently.

Excellent experience from reminder call ,through booking,collection,advise on work to return

Excellent, friendly and helpful service.

Efficient and pleasant

purchased an xf second hand the service provided by mr BLAKE JARVIS was very good nothing was to much trouble i would recommend !! THANKS BLAKE again .

I found service I received was second to none the staff were polite, friendly and very professional.

Dropped the car off for service, the technicians/service dept. kept me informed of arising work, collected the valeted car at the end of the day as arranged. All were helpful, respectful and I am sure had I had issues with dropping the vehicle off or collecting, they would have pulled out all the stops to assist. A simple, smooth operation, led by helpful and attentive staff who were not overbearing, the experience enhanced by a cup of coffee at start and finish. To be honest, delivered what I have come to expect of Inchcape Jaguar, formally HA Fox.

Booked my XFR into H.A.Fox; Norwich, for a Major Service, 3 weeks in advance! Arrived within the arranged (booked) timescale, (09:00-10:00hrs) only to be informed that the vehicle would not be completed until 17:00hrs. Having travelled up from Suffolk to be informed that we would have a 71/2 hr wait is totally, in my mind, unacceptable. Having negotiated the finish time to 16:00hrs, we were offered transport to Norwich city centre with an agreed pick up time of between 15:30-15:40. Needless to say that the return transport was "delayed". Upon return to H.A.Fox, i was informed that the vehicle was due, and given, a "Minor" service. (the vehicle was short of a Major service by 2K miles, hence my request for a "Major" service, as i did not wish to exceed the Major service at 32K during the coming 12 months). I was very angry at my request not being carried out. 70 miles each way only to be treated this way left a very nasty taste! Just to cap the day off; they never even cleaned the vehicle as promised; sorry, but we never had time, was the reason! Having spent all of my working life in the motor trade, i am left speechless! I understand that H.A.Fox, Norwich, are very soon, moving premises alongside the Norwich "Audi" dealership. I came from "Audi" to Jaguar some 10 years ago. This may well be reversed! Very angry.

excellent staff they do go that extra mile for you £