Inchcape Jaguar Chester

Great service

Have just bought a Jaguar Approved Used XF from Inchcape. We received extremely good, courteous and helpful service from Gregg, and could not have been treated better.

Very goof, jaguar chester the best team!

to purchase a jag e pace which I did. Greg served me and as always made me welcome and feel comfortable. Excellent service

Excellent customer service, as always. Thank you.

Excellent experience, very professional, felt very safe with all the safety measures in place.

Great place enjoyed modelling for the fashion show

On the whole I was fairly happy with my experience and how I was dealt with by both the my personal Service Assistant and the Front of House Receptionist who took the time to show me where the Hospitality Facilities were. Where I felt let down was that I was not offered the option of a Courtesy Car when making my Service Booking which would have been extremely helpful during the three hours between dropping the vehicle off at 0915 and the point at which I returned at 1215. Furthermore the vehicle was delayed by approximately an hour in being handed back to me (without any real explanation other than it was still being washed) and so it was fortunate I had no other appointments that afternoon otherwise I would have been late. When I did receive the vehicle back, the inside of the window screen had not been cleaned and most of the black gloss console and centre dash had streaks all over it where what ever had been used to clean it had not been buffed. They were not there when I took the vehicle in. Floor mats were soaking wet from being jet washed. Additionally, I was charged for 9 litres of 'AdBlue' which having only topped up fairly recently myself, I find it hard to believe I have used a further 9 litres, having only done a total of 11000 miles in twelve months. Would Inchcape take the liberty of topping up my fuel without asking too, and then charging me a premium price? Topping up AdBlue should be left to the customer and not treated the same as Oil or Brake Fluid which is a Service task. I have yet to be convinced why I should continue to pay extortionate Dealer prices when I know an Independent Garage can do the same Service for two thirds of the price.

Very helpful and friendly, quick and informative replies to emails and questions

Helen Smith, Helen Richards and Ellie were particularly helpful and polite. Thank-you.