Inchcape Jaguar Chester

Fantastic experience when recently ordering and picking up my new car! Really can’t recommend the Chester branch highly enough. The ‘customer experience’ is vital with car dealerships, Chester Inchcape recognise this and make sure all customers have a positive experience when visiting. Ashley Brear in particular went above and beyond and made sure I was well informed and looked after at every stage. Thank you very much to Ashley and the rest of the team at Chester Inchcape! 👍🏻

We picked our car up on Monday 2nd July and we dealt Yin. He was very professional and helpful and nothing was too much trouble as well as having a lovely manner. He answered all of our questions and also demonstrated the car and it's functions thoroughly. He was a credit to the Company and Jaguar should be pleased to have such a good employee.

The handover was conducted by Yin who was very helpful despite being new to the Sales Team and the trade in general. I scored him 5* at the time and that was well deserved. There were other issues: 1. I had to ask twice before the car was part-filled with petrol. 2. I was surprised to find that the next service is due in November. I expect to have had the benefit of 12 months motoring at least until incurring this expense. I was able to negotiate the November service "at cost". I would anticipate an interesting discussion in the future about what constitutes cost! 3. After handover, when setting up the InControl App, I discovered that the vehicle was already connected to another account. It took 3 calls to the dealership before anyone would talk to me about this. The issue was finally resolved some 5 hours after my initial request for assistance. 4. I asked for information about the Thatcher Tracking System. I was not aware that the vehicle was fitted with this and I was concerned that there might be a subscription due. The dealership couldn't help me other than suggesting that I speak to Jaguar's. I phoned them and they told me that the Dealership should have sorted this. They did however provide me with the information I required. Overall I am left with the impression that the Dealership is penny pinching and staff are inadequately trained. This comes as a surprise to me as I was expecting something much better from a Jaguar dealership. I speak as someone who worked in the motor trade, albeit many years ago. I have experience at various managerial levels, up to and including Dealer Principal. I would not be happy to receive a review of this nature.

Experience was made better and was very smooth helped by a very good professional salesman Marco Roberts would highly recommend him and Jaguar

Being a past owner of a jaguar l expect the best and can say l wasn't disappointed. From the moment of walking into the reception, coffee or tea offered l felt at home. The sales team were very informative and as expected new the product well and answered most questions raised, in articular Mr Mark Roberts who handled the purchase of my new Jaguar EPace and showed genuine enthusiasm in the vehicle and my requirements. l have no hesitation in recommending a visit to see the exciting range and in particular the ne EPace

Just traded in my XK for a new F Pace S and enjoyed the whole process thoroughly. From entering the showroom to driving away with a new 18 reg car was a great experience. The salesman I dealt with is Ash Brear. He kept me informed of where we were concerning car build, delivery dates, options etc, etc. Well done Ash! Just had the gleaming car for one day but enjoying the whole experience, well done to all of you!

Took my Jaguar there for its first service. James White is exceptional professional and provided a first class friendly service. Nice video to show me what they had checked, and from dropping off the car to picking it up, I was fully informed of the progress. Car was immaculately clean, when picked up, nice touch, well done HA Fox

Had my doubts early on due to poor communication. Later on in the process we found Mark Nice to be friendly and efficient.

Friendly and informative staff

I cannot recommend the Jaguar dealership H A Fox in Chester highly enough. We dealt with Marco Roberts from the beginning and we found him to be extremely knowledgeable and professional right from the outset. The whole experience has been great, culminating in our new Jaguar F-Pace which we're all delighted with. I look forward in keeping this relationship into the future as we doubt very much that we'll be changing brands. Many thanks !