Inchcape Jaguar Chester

Kind, genuine and down to earth staff - made the whole process stress free. Great customer service!

After many weeks I finally managed to find the vehicle I was after in the store. My sale person Jana, went above and beyond to ensure the vehicle had all the maintenance work carried out and even delivered it to my home address on her day to prevent any delays. Having a new vehicle is always an exciting time but made even better with lovely customer service from Jana, couldn't have been happier. Many thanks Claire and Neil

Two years ago I had my best ever car buying experience when I bought my F-Pace at Inchcape Jaguar Chester, and over these last two years I been well looked after by everyone at this dealership. I decided in March this year to change my F-Pace to the I-Pace, so I called in to see Marco Roberts at the dealership. It was Marco who sold me my F-Pace and who was responsible for making my purchase at that time such a great experience. Right from the beginning of our discussions I set Marco the challenge of trying to surpass my previous buying experience with him - a challenge which he accepted! After the test drive I had a lot of questions, but Marco answered them all. His product knowledge is amazing! After running through the long list of options, with Marco’s help I was able to choose the ones I wanted for my car. This discussion was not a Salesman and Customer conversation, but more along the lines of a discussion you might have with a friend over a drink. I really enjoy this no-pressure approach Marco has to doing business. As soon as ‘lockdown‘ restrictions were lifted Marco was back in touch with me with updates on my car. Eventually the big day arrived and a time was set to pick up my new car. Very excited! First of all the video arrived via email from Marco. Next a further email regarding some admin but included a personal note from Marco saying how much he was looking forward to showing me my car. If money was no object (sadly it is not) I would buy a car every week from Marco. In summary, I would say that unbelievably my previous buying experience has been surpassed, and I really didn’t think that was possible. So thank you again Marco for caring and making this purchase the BEST EVER!

Thank you to Marco and Steve for their excellent service enabling us to purchase our first Jaguar E Pace Chequered Flag. We love it!!

Met with Marco for the first time. Very friendly guy who treated both myself & my wife with respect. He showed great patience with my questions & my sense of humour. Great guy. He took onboard my questions, including my concerns & talked us through the options. This is the third car we have purchased from Landrover Chester & have always found the Chester team to be curtious & friendly.Thanks Marco see you next time.

Marco was very knowledgeable and professional. He explained all about the cars and helped me to make a choice. I definitely would highly recommend to visit Jaguar/Land Rover Centre for a wonderful customer service experience.

Just bought new car absolutely amazing car

It was a pleasure to do business with the lovely Jana. We have been looking to replace our old Jaguar for some time and we finally found what we were looking for. From our initial enquiry to driving our new (to us) car home took less than a week. Jana handled everything and we are really pleased with both the car and the welcome we received. Looking forward to coming back to have it serviced.

Job well done , however it took two days not one

Everyone was polite and courteous, Gregg the salesman was excellent and very patient with me, he showed me certain things on the car that I was not familiar. Overall it was the best experience I have had buying a new car. Thank you INCHCAPE.