Inchcape Jaguar Chester

OK, where do I start. Staff - Very polite, efficient, knew their product knowledge so very easy and pleasurable to deal with. Showroom - Ok so they were about to relocate to brand new premises so it was understandable there were a few cracks here and there in the old building eg the gents restroom was out of order but I am sure the new premises will be gleaming. Vehicle - I travelled 60 miles to get the exact car I wanted. Unfortunately there was zero fuel in the tank so I had to wait an hour for fuel to be sourced so I could have a test drive. Other than that the vehicle was fine and now sits on my driveway. I don't normally take out finance when purchasing a new car, however I opted to take finance simply to take advantage of a further £1500 discount but with the intention of paying off the finance later that week at nil cost. Sadly the member of staff responsible for completing and forwarding the finance agreement was off sick and it wasn't processed until later the following week. Due to this delay I was charged interest on the agreement than had otherwise been the case. Unfortunate but there we are. Conclusion - Would I buy a Jag again? So far yes without question. Would I use Inchcape Chester again? Yes in a heart beat. The issues highlighted are at worst annoying but I have rarely made a significant purchase anywhere without some small hic-cup so Inchcape are a good company doing a good job.

Excellent service at short notice

An excellent company who are keen to promote customer service as their priority. The car was as described on autotrader and the prompt, professional approach enabled me to have an enjoyable experience.

Buying a car isn't always a great experience - especially if you hate being 'sold to' by a high pressure sales person anxious to meet their monthly target - but the team at Jaguar/Inchcape in Chester have got it right. So right. Indeed, their only anxiety seems to be in making sure that you get the right car for you - and that you're happy. We were. In fact, we weren't just happy, we were delighted. And still are.

Service booked online and accepted but date later changed by the garage. No problem this time. Service carried out ok and car cleaned afterwards although the cleaning of the wheels could have been better. The service provider was polite and courteous throughout and overall I was very satisfied with the whole process. Just one thing; the service was overly expensive and is offered at half the cost from a garage just a short distance away from Inchcape.

The service department was efficient and the service receptionist was very helpful. Good experience.

The most excellent friendly service from start to finish in purchasing my new Jaguar E.pace. Chris Shaw could not have done more to find the right car for us and conclude a really good deal. Marco Roberts drove the vechical from Chester to Stratford upon Avon to deliver the new car and take the part exchange back. He did all the paperwork at my home and spent a good 90 minutes going over all the gadgets on the car. A really nice guy, extremely patient and enthusiastic. Well done Jaguar Chester you have two very happy clients!

Mark and his colleagues were extremely helpful efficient and polite at all times .

Very helpfull pleasant staff. Always willing to find answers to questions and helpfull to non tech savvy customers. John Hughes our sales executive was very helpfull

Service - booking in dropping off and picking up car, was very good and well handled by the various staff members. Will use them again