The experience started by approaching reception where I was met with a cheery smile and request to take a seat, I was offered a drink which I declined. The service manager then asked me to join him at his desk, after a short wait. We discussed the work I had booked the car in for and signed some forms, left the keys and went on my way. Later in the afternoon I got a call regarding the need foe a gearbox oil change at a cost of approx £200 extra, why this is not included in the service I don't know. I told the caller to add this too the list and ended the call. I was told that my car would be ready at 4pm so I arrived at between 4.15 and 4.30 to be told it was in washing and would be about 15 minutes, it arrived at least 30 minutes later. The car was quite clean if still a little wet and there were still some traces of splattered insects on the front of the car. The interior of the car had been vacuumed except for the seats which were still dusty and the estate area had not been touched. The car smelt very nice inside and feels nice and smooth when driving which is good. Overall I was happy with the end result but could have been warned that the car would be later than previously stated and the cleaning would not have been rushed.