Audi Macclesfield

Always had a superb service and the experience in social distancing was still spot on. Very friendly staff and very efficient

Very easy, very friendly and great service. Went in wanting a certain car and left with the car, picked up 2/3 days later. Highly recommend. Both Charles and Grant are what made the service remembered.

Sale of the vehicle was great. Salesmen said my vehicle was serviced and I did ask him twice to make sure. Took delivery of the car and it wasn’t serviced. I had to come back for the oil and filter which was a 100 mile trip and spent almost 3 hours there. The service women was amazing. Gave me a fuel tank of fuel and offered to wash it. So to her thank you. Overall I am very happy. Hiccups happen and as long as they are delt with right, I’m happy.

I found the car I wanted online, the local Inchcape dealer in Tetbury informed me that the car was no longer available and I should buy something else (ie something in stock !) I made a call to Ian who was very helpfull and informed me the car was available. A couple of calls later, to and from Ian and Adrian, the deal was done,delivery was organised and the car arrived on time. I did have a couple of queries which are being resolved. I am really pleased with the car and would have no hesitation in recommending Macclesfield Audi to any potential buyer.

Level of service was good by all involved and think the showroom did very well in putting in place new measures for the current climate but still made you feel welcome. Felt strange closing a deal without the usual handshake we have come to know and love.

I couldn’t be happier with my new car! Lewis was fantastic through the whole experience, I am really pleased with my deal & he helped me choose exactly what I wanted. Thank you so much!

We have met with two of your sales staff to purchase a used Audi. Ian has been good in his interactions with us but has not been the lead salesperson. Charlie has been the lead and whilst pleasant enough has failed to return calls in a reasonable time, (within the same day). I have had to chase every interaction. He has spent the first five minutes of each conversation explaining how busy he is. I understand that the restart following Covid has been hectic but that's not my problem. In my initial interaction Paul also got my email address incorrect even though I had correctly provided it to your system and my order fortunately was recued by one of my work colleagues. We were promised a video of the vehicles function for drive away, that didn't happen and we were then promised it for the morning after, again this did not happen and it was another 24 hours before we received it. On both test drive and purchase visits we were kept waiting sat on our own for a good 10 minutes. Our original 10a,m. pick up got moved on the day before collection to 18.00. As we collected the vehicle there was an unchecked box on the check list that we had to draw to the attention of Charlie. Even having fed back at collection that we were happy about the number of times we have had to chase call backs I have had to chase a call back again today. On the positive side we really the vehicle which is true to description and were please to receive a two year warranty rather than the expected one.

As always, very efficient, and now alert to keeping people safe in pandemic crisis.

Excellent customer service from start to finish from Adrian. B.

Top quality service from the Audi Team in Macclesfield and in particular Jenna. Jenna did everything and more to ensure I got the very best service for my repairs. Can’t thank her enough. Amazing job. 🙂