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COVID-19: Latest Update

Last updated: 24 March 2020

To our valued customers,

As the safety and welfare of our customers and colleagues is our number one priority and following the recent UK government advice to practice social distancing, we are temporarily closing all our dealerships with immediate effect, as of Tuesday 24th March. This decisive action is to protect our customers, our colleagues, our partners, and our communities.

We’d like to thank you for your continued loyal custom which has made us the strong and growing business we are today. We look forward to opening our doors and welcoming you back to Inchcape in the near future.

Our teams will be working to close our dealerships down in a safe manner whilst complying with our internal COVID-19 contingency plan which includes increased control measures across the board. If your vehicle is currently with us for service, or you have purchased a vehicle, one of our team will be in touch today to discuss this further with you.

We are mindful however that there may be keyworkers among our customers who have cars currently in our workshops. We would ask, that if you are a keyworker, that you contact us via this email address: stayhome@inchcape.co.uk. We will make every endeavour to return your vehicle to you, but we must ensure that we do this in a safe and compliant manner. Additionally, for keyworkers who are due essential MOT work, we will do our utmost to support you with this where possible.

I would like to take this opportunity to thank our teams for their continued professional and hardworking approach. They have come together in extremely difficult circumstances in a way that makes us all tremendously proud to be a part of Inchcape. We will be doing everything possible to look after our Colleagues during these tough and unprecedented times.

Our website remains fully functional and we will endeavour to respond to customer enquiries. Please enjoy browsing our website and searching for your next vehicle – we’ll be back up and running as soon as possible.

Should you require any urgent assistance during this time please email stayhome@inchcape.co.uk, updates can be found on our website. For breakdowns please contact your brand recovery service, you’ll will find the number in your book pack and in the event of an accident our Accident Management Company can assist you on 0333 230 1384.

These are unprecedented events and we anticipate that many of our customers will contact us at this time, so we ask that you please bear with us

We hope all our customers and their families stay safe and well through these challenging times and we’re looking forward to seeing you all again soon when our dealerships are back open.

The Inchcape Team



Frequently Asked Questions (Updated 26th March 2020)

Please keep visiting this area for the latest information.

We have kept our dealerships open as long as possible because we know how important a role we play keeping you on the move. Due to the unfolding situation with Coronavirus (COVID-19), we have temporarily closed all Inchcape and Cooper Dealerships.

We don’t know at the moment. This is a rapidly changing situation and we will continue to follow the advice of the Government and Public Health England. We will keep you updated.

If you have bought a vehicle from our Sales department and you were due to collect your new vehicle prior to our closure on Tuesday 24th March, we are sorry to say collection will no longer be possible. We want to reassure you that your vehicle will be stored safely and will be ready to be handed over to you when this situation is over.

Yes, all events have unfortunately been cancelled. We look forward to rescheduling as soon as we can.

Your vehicle is a priority and we endeavour to have it repaired as soon as possible. You should have been contacted directly with an update. If you need to contact us regarding your vehicle please ring through to the dealership and select option 2.

Unfortunately, we have had to postpone your forthcoming booking in our service department, for Service, MOT and Repair work. We are sorry for any inconvenience this may cause you.

Our Contact Centres are currently working from home and will do their best to reschedule your appointment – they can be contacted via the dealership number, option 2. Alternatively, your local dealership can assist you with a new appointment when they re-open.

Unfortunately, we are currently closed for servicing. You can book your vehicle in for its service when our business re-opens.

Unfortunately, all MOT bookings have been postponed while we are closed, and we are unable to take any future MOT bookings at the moment. We will be taking bookings when the business re-opens and you should call your local dealership to arrange.

If your MOT due date is for Monday 30th March 2020 or after, please note that MOT due dates for cars, motorcycles and light vans have been extended by the government for 6 months until further announcements. For the latest up to date DVSA guidance on this, please visit www.gov.uk/guidance/coronavirus-covid-19-mots-for-cars-vans-and-motorcycles-due-from-30-march-2020

If your MOT is due on a date up to and including Sunday 29th March 2020, please refer to the following DVSA guidance www.gov.uk/guidance/coronavirus-covid-19-mots-for-cars-vans-and-motorcycles-due-before-30-march-2020

We are mindful that there may be NHS key workers among our customers who have vehicles currently in our workshops. We would ask, that if you are an NHS keyworker, that you contact us via this email address: stayhome@inchcape.co.uk. We will make every endeavour to return your vehicle to you, but we must ensure that we do this in a safe and compliant manner.

Additionally, for NHS keyworkers and those that work for the emergency services who are due essential work, we will do our utmost to support you, where possible – please email stayhome@inchcape.co.uk.

Yes, you will still be able to make a provisional booking online for a Service, MOT or Repair; however we can’t guarantee your booking until we re-open. Alternatively, please call your local dealership land line and select option 2. Any future bookings will be subject to change based on government advice.

We would advise that you contact the finance company that your PCP agreement is with. Their contact details will be found within your finance agreement documentation and also on the finance company’s website.

We would advise that you contact the finance company that your finance agreement is with. Their contact details will be found within your finance agreement documentation and also on the finance company’s website.

Our Customer Experience Team will continue to manage queries and complaints should any be outstanding, but please do allow us some additional time as we work as quickly as possible to resolve this for you as we operate remotely with a reduced team – tellusmore@inchcape.co.uk

Should you have any urgent requirements, we have set up a dedicated email stayhome@inchcape.co.uk for you to use, or you can find us on Instagram, Facebook and Twitter. Any new sales and service enquiries we receive during the closed period we will endeavour to respond to, these are unprecedented events and we anticipate that many of our customers will contact us at this time, so we ask that you please bear with us.