Please see the FAQ below to discover our social distancing and hygiene measures. Please keep visiting this area for the latest information.
In order to adequately maintain social distancing requirements, we are asking customers to contact us before visiting, so that we can limit the number of customers in our dealerships at any one time. Whilst you are more than welcome in our dealerships please try and limit groups to no more than two people. Finally, if you become unwell or have displayed any of the signs of Coronavirus please help us to keep our working environment safe and stay at home and call us instead.
No, from 19th July, masks and face coverings will no longer be mandatory to wear, however, you may find that some of our colleagues will continue to wear them, as is their and your choice.
Yes, test drives will be available, please speak to your local dealership and we will make sure the vehicle is ready and waiting for you to enjoy. To reassure you about your safety during the test drive we have adopted a comprehensive customer protection programme in our dealerships taking into account all social distancing requirements. These measures include decontaminating the vehicle before you drive it, providing latex gloves and allowing you to drive unaccompanied whilst fully insured, via a predetermined route. To ensure your appointment runs smoothly on the day please remember to bring your driving licence with you as this is essential.
Please contact our service team for any support you require, either just for advice on your service or car maintenance, or additionally if you would like to book in with us.
We will be able to offer Vehicle Handovers and a Vehicle Appraisal at your home for those customers who prefer not to visit the showroom – however we will prioritise our elderly and more vulnerable customers. Thank you for your understanding.
Every precaution will be taken to look after and protect our customers and colleagues, in particular, social distancing will be maintained in customer and staff areas across the site, there will be regular and enhanced cleaning procedures as well as stringent hygiene protocols with all necessary sanitising products.Our additional safety measures include:
Staying COVID-19 Secure in 2020 Certificate
We carry-out an initial deep clean of our workshop on a daily basis before we open. If you would like to discuss anything before we begin work on your vehicle, we will arrange a pre-call with the service advisor or the technician working on your vehicle.
Collection and delivery* is still available however we will be prioritising our vulnerable and elderly customers, so thank you for your understanding. Our drivers will be wearing suitable PPE in accordance with government guidance, will use antibacterial spray to wipe down the interior and door handles and will maintain social distancing.
Essential PPE is provided to our teams, and our technicians will be wearing disposable gloves at all times when moving or working on vehicles, and will utilise disposable covers when required. Each vehicle that passes through the workshop will be fully sanitised; all contact points will be cleaned including vehicle keys.
We have implemented a COVID-19 vehicle valeting process to ensure effective sanitation both inside and outside the vehicle – we are asking customers to switch off their air conditioning unit, and to remove any personal belongings from the vehicle prior to dropping it off, so we can effectively sanitise the vehicle.
*Subject to availability and terms and conditions apply