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COVID-19: Customer Information


Our Aftersales Facilities and Showrooms are now fully open

We recognise the importance that when you visit our dealerships, it is safe to do so, and we have implemented safety measures at all our sites to keep you and our colleagues safe.

We would also like to respectfully ask all customers visiting our showrooms and aftersales departments to wear a face covering, as these are now mandatory by law in retail outlets across the UK, so please help us to protect everyone who may visit or work in our dealerships. If your personal circumstances mean you are exempt* from wearing a face covering, please let the dealership team know. 

* Exemptions can be found here.

In areas where there are localised restrictions in place, we will ensure that we adhere to Government guidelines and keep our customers updated with any changes that may impact our dealerships. Currently, any local restrictions have only applied to non-essential retailers, and not car dealerships, but we will monitor the situation closely. 

For added peace of mind and following feedback from our customers, we are maintaining the 2 metre social distancing measures as we have sufficient space in our dealerships to do so. To help you, we have placed 2 metre distancing and navigational markers around our sites to guide you safely through our showroom.
Every precaution will be taken to look after and protect our customers and colleagues.

In addition to social distancing, there will be regular and enhanced cleaning procedures as well as stringent hygiene protocols with all necessary sanitising products. We ask that if you or a member of your family are unwell with Covid symptoms, please stay at home and call us instead.

Here’s what to expect when you visit our showrooms and aftersales facilities.



Frequently Asked Questions

Please see the FAQ below to discover our social distancing and hygiene measures. Please keep visiting this area for the latest information.

In order to adequately maintain social distancing requirements, we are asking customers to contact us before visiting, so that we can limit the number of customers in our dealerships at any one time. Whilst you are more than welcome in our dealerships please try and limit groups to no more than two people. Finally, if you become unwell or have displayed any of the signs of Coronavirus please help us to keep our working environment safe and stay at home and call us instead.

Yes, to comply with the current law, customers must wear a face covering unless exempt.

In areas where there are localised restrictions in place, we will ensure that we adhere to Government guidelines and keep our customers updated with any changes that may impact our dealerships. Currently, any local restrictions have only applied to non-essential retailers, and not car dealerships, but we will monitor the situation closely.

Yes, test drives will be available, please speak to your local dealership and we will make sure the vehicle is ready and waiting for you to enjoy. To reassure you about your safety during the test drive we have adopted a comprehensive customer protection programme in our dealerships taking into account all social distancing requirements. These measures include decontaminating the vehicle before you drive it, providing latex gloves and allowing you to drive unaccompanied whilst fully insured, via a predetermined route. To ensure your appointment runs smoothly on the day please remember to bring your driving licence with you as this is essential.

If your vehicle was due a Service or MOT during the closed period, our team are currently making contact with customers and if we haven’t already been in touch, please can you call us on the relevant number below to arrange your booking:

  • Audi 0333 222 8335
  • BMW/Motorrad 0330 333 5590
  • JLR 0333 222 8320
  • Lexus 0333 222 0968
  • MB/smart 0333 222 0901
  • MINI 0333 222 0926
  • Toyota 0333 222 8338
  • VW 0333 222 8322
  • VWCV 0333 230 1860

We will be able to offer Vehicle Handovers and a Vehicle Appraisal at your home for those customers who prefer not to visit the showroom – however we will prioritise our elderly and more vulnerable customers. Thank you for your understanding.

Every precaution will be taken to look after and protect our customers and colleagues, in particular, social distancing will be maintained in customer and staff areas across the site, there will be regular and enhanced cleaning procedures as well as stringent hygiene protocols with all necessary sanitising products.

Our additional safety measures include:
  • Increased sanitisation stations in all main areas of the showroom for everyone to use throughout their visit with us, particularly on arrival and when leaving.
  • Adopting good social distancing measures with 2m navigational markers on the floor to guide you safety through the showroom.
  • Perspex/protective screens at service and sales desks.
  • Appointments will be made to limit the amount of visitors at any given time in the showroom and service area. 
  • The removal our reading material and our refreshments station during this time for customer and colleague protection.
  • Improved communication with our customers – we have created safety videos detailing our procedures which will be sent to all customers prior to appointments.
  • We have reviewed our processes and will encourage customers to complete as much as possible of the buying process remotely, where feasible and subject to agreement.
  • Contactless payments where possible and a change in our processes to ensure that your journey with us is as contactless and safe as possible.
  • For those customers who prefer not to visit the showroom we will be able to offer Vehicle Handovers* and Vehicle Appraisals* at your home – however, this is subject to availability and we will prioritise our elderly and more vulnerable customers. Thank you for your understanding.
  • Re-organising our seating area in line with goverment guidance and we are asking customers to limit their group to no more than two people when visiting. If you, or any of your family are unwell, please keep your distance and call us instead.
*Subject to availability and terms and conditions apply

Staying COVID-19 Secure in 2020 Certificate

We carry-out an initial deep clean of our workshop on a daily basis before we open. If you would like to discuss anything before we begin work on your vehicle, we will arrange a pre-call with the service advisor or the technician working on your vehicle.

Collection and delivery* is still available however we will be prioritising our vulnerable and elderly customers, so thank you for your understanding. Our drivers will be wearing suitable PPE in accordance with government guidance, will use antibacterial spray to wipe down the interior and door handles and will maintain social distancing.

Essential PPE is provided to our teams, and our technicians will be wearing disposable gloves at all times when moving or working on vehicles, and will utilise disposable covers when required. Each vehicle that passes through the workshop will be fully sanitised; all contact points will be cleaned including vehicle keys.

We have implemented a COVID-19 vehicle valeting process to ensure effective sanitation both inside and outside the vehicle – we are asking customers to switch off their air conditioning unit, and to remove any personal belongings from the vehicle prior to dropping it off, so we can effectively sanitise the vehicle.

*Subject to availability and terms and conditions apply

We look forward to welcoming you to our dealerships, and thank you for helping us keep everyone safe.