Cooper MINI Thames Ditton

Five ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Are for Paul who checked my mini in and looked after me very well. He was very attentive and helpful. I can’t fault his service which was five star. Sadly, only one ⭐️ for the service department. My complaint was that my vehicle was booked in for a while you wait MOT and a free health check and courtesy car wash. I arrived before 8am and my car was not ready until 10.45am. A MOT takes 45 minutes and even with the extras I shouldn’t have been waiting for 3 hours! Poor Paul kept checking on me and made me coffee but I wouldn’t have booked a WUW to be left sat for 3 hours. Plus usually the car is cleaned exceptionally well, my car wasn’t dirty on arrival but when I picked it up my front windscreen was all smeared and difficult to see out when the sun shone on it! To be honest I’ve had better service with Coopers and if it wasn’t for Paul being attentive and trying to hurry my car up I would’ve complained on site. Please ensure a car is worked on and returned quickly during a while you wait booking. No one should sit for 3 hours for a MOT! Thank you

Very helpful in every way from car selection to delivery. Great to deal with such professionalism!

Excellent customer service when purchasing a used mini at Cooper Thames Ditton Mini. Very knowledge about the vehicle. Dan really went the extra mile to provide a smooth process from viewing and test driving the vehicle to collecting the vehicle. They really followed through on everything that was promised. Exceeded expectations.

Really easy, staff very polite and courteous. much better than the poor stressed out man who used to be on the Mini reception.

Faultless service and a pleasure to deal with

Great service from Aadam at Cooper Thames Ditton. Really looked after us through the whole sales process

Great customer service experience, made to feel like a value customer. Great staff ( Mini) who were welcoming and well presented.

Dealt with Dan and he was very helpful from start to finish.

After recall notice could not get booking for two weeks. Was very explicit re further two problems. Having taken car in was then advised that parts were required to complete the work- even though they had requested the car to be returned! Rang to speak to service manager - never called back. Finally it was impossible to contact service dept by phone to arrange pickup; rang four times & could not get through. Really not good service at all

I cannot speak highly enough about the excellent experience I had when purchasing my mini. Steven Barden was so professional and knowledgeable. He was very intuitive about what I wanted to purchase and I’m absolutely delighted with my car. He constantly kept me informed about progress and delivery. The financial support and advice from Alex was so helpful and informative. The final handover from Steven was so thorough and impressive. I couldn’t recommend this dealer more highly.