Cooper MINI Thames Ditton

Very good service with regard to picking the car up and dropping back to me. It may sound trivial, but they say they clean the car for you. The inside doesn't appear to have been touched for some reason and the windows are all smeared. Think they shouldn't offer this service if they can't do a good job. They clean the leather seats with a product that turns the black leather into blue streaks. This has happened every time its been cleaned. They deny using any chemicals on it but clean water wouldn't have this affect. Exasperating!!!!!

I booked my car in a few weeks ago & arranged to have a hire car. I booked a day off work so I could take the car in. The night before I was told no hire cars were available. After some negotiation I arranged for them to pick the car up. Thus I had no car and had to change my plans for my day off. In the evening they phoned to ask if they could deliver the car back the next day. Again after a negotiation I got the car back early evening. Very poor service. Particularly v disappointing as I had , had to wait so long for the appointment. Not impressed.

No courtesy cars at all! Was stuck without one

Really enjouyed talking and working with Steve to secure my gorgeous new mini . He was quick to respond and sent the extra mile in making sure details were actioned

As I say 5 stars

Efficient service and extremely helpful every step of the way.

Excellent service - collected my car by an very polite driver and left back the same day all serviced and cleaned. Cannot ask for more than that. Very happy customer here...

Waited too long to be served, over 30 mins each side of dropping off my car and picking it up. Failed the MOT on a bald tyre and told to get one fitted myself and comeback to get the MOT sign off, as the tyre person was away. I will never return to Mini to service and MOT my Mini. I have found a cheaper and more local garage, that has a better customer service and lower prices.

I booked an appointment for 9am for a 3 year warranty service plus MOT for my Mini. I arrived a few minutes early - nowhere to park I was told by a mechanic in the workshop to park my car on the road there were no spaces there either - all I was told “oh it’s always busy this time of the morning” Went to reception - no one there - went upstairs and interrupted a client meeting to ask where everyone was. I was told Terry is around and James on a half day. Over half an hour later I met with Terry and things got moving!! There is nowhere to sit in the Mini reception, no offer of coffee or water, I was told if I wanted to sit down I could go upstairs!! A Taxi took me to Kingston station for which I was grateful - but because of the long wait I missed my train and had to wait half an hour for the next one!! Last but not least I was told that I would be called when my car was ready to collect around 4pm - no call. I called at 5pm and was told I’d be called back - 5.30pm I was called by then it was too late for me to get to the garage by public transport by closing time 6pm to collect my Mini. All in all a total disaster as I am now up in Manchester until Tuesday and can’t collect until then - most inconvenient . Very poor service. BMW Mini should take a leaf out of the AUDI book - their service is faultless Diana Cherry

MOT and service. Collected the car from my workplace and delivered back thus saving me a lot of hassle. Checked with me the day before and arrived promptly. Back in time for my return journey home and a given the car a valet.