Cooper MINI Thames Ditton

Thanks, excellent service

My Mini Paceman went in on 9th May for a service and MOT. It was collected as expected. I received a phone call at 3.15 to confirm that works were complete and to make payment. I was told that my car would be returned shortly. My car was not returned and no call was made to me to say when it would come back. I called the next morning but no one was available to speak to me and that someone would call back. Again this did not happen. At 11.45 my car was returned with no explanation or apology, in fact the driver was curt and informed me that there were three other cars that hadn’t been taken back on time and he was fed up. I have emailed my complaint and not had a reply. All my previous experiences with Cooper Cobham and Stoke D’abernon have been outstanding, I will not be returning to Cooper Thames Ditton!

Took multiple phone calls to receive a quote for a small job to be completed on my vehicle. Once the quote was received the service provided was very good and the staff were very friendly, however the cost was significantly greater than the quote provided over the phone. Very expensive for a relatively easy job!

Terrible. After sales care non existent. Service centre appalling, understaffed, unhelpful. Expect to wait three weeks if you have a problem or “you could go to another dealer.” Good idea !

My first appointment for a service was postponed due to the courtesy car not being returned by a previous customer - which was fine. Two weeks later when I arrived, there was no record of my booking and no courtesy car. After keeping me waiting for some time, and at my questioning, the man acknowledged that the computer had a record of my appointment but no one had rebooked the courtesy car. He asked if I could wait during the service which I couldn't. At no point was any apology given by any person at Mini in relation to (a) not having my booking (b) not having a courtesy car (c) keeping me waiting for almost an hour to sort things out. Who takes responsibility for customer care? Eventually, they booked me a cab home which was fine but no apology. Mini has become too big to provide customer care. Combined with the fact that it takes at least 10-15 minutes to even make an appointment, the service level is unacceptable. I always have my MOT done locally by a small garage where the service is impeccable. I'll probably start to do that now for services too.

Awful service Had major service but didn’t do oil change so had to book it in again.Collected my mini but by 4pm not returned it, phoned three times and told someone would return my call, they didn’t, called yet again and they were closed. Had to cancel all evening arrangements as no car , phoned 8am and told they had only just opened and no one answered, again kept phoning and no one returned my calls,then they turned up with my car at8.40 am with no explanation, I am absolutely livid, that no one had the decency to contact me and didn’t return my car last night, has caused a lot of inconvenience and stress, doubt I will ever use them again

Service from Barry and Ollie was top drawer - helpful, attentive and supported me throughout the life of the deal. Would definitely recommend them.

Very helpful and efficient

A very satisfying experience in buying a new car. We were looked after from the very beginning to the day we collected the car. The only problem was the lack of parking for our exchange car.

Where do I start? From the moment i stepped inside Cooper Thames Ditton Mini, I felt I was in the right place to purchase my new Mini. That was when I stepped in. Now, in my view, is the best place to buy your Mini. Alex at the reception was very welcoming and professional. My salesman was Alex Apetri. I can’t praise Alex Apetri enough for his customer service skills, which are of the highest level. Alex listened to what I wanted. He never put pressure on me like some salesmen do. Alex was very emphatic and his sincerity is felt when you speak with him. I brought my 13 year old son with me for test drive and Alex engaged with him and got him involved. In case you are wondering, I bought the Mini Cooper 25th Anniversary Edition - We love it.