Roadside Assistance

Roadside Assistance - 0800 77 71 72

Every new Volkswagen UK supplied Commercial Vehicle, Caravelle and California comes with 3 years/unlimited mileage free roadside cover from date of registration. Also between 3 to 12 months cover (dependent on vehicle age) is also available on Assured Used vehicles supplied by the UK Volkswagen Van Centre network.

To continue to enjoy these benefits longer term, the period of cover can be extended for vehicles under 10 years old. Please call us on 0800 77 71 72 for further details.

Volkswagen Commercial Vehicles has appointed RAC to deliver this enhanced Roadside Assistance service in the event of a breakdown, road traffic accident or vehicle off road situation.

Summary of service benefits.

  • Roadside assistance
  • Assistance at home or place of work
  • Recovery
  • Onward travel
  • 24 hours a day
  • 365 days a year
  • 3 years cover (on new vehicles)
  • Unlimited mileage
  • Cover applies in many European countries

Dedicated technicians.

In the UK, first line support will be provided by a team of 95 Dedicated Technicians, fully trained by Volkswagen and carrying the latest diagnostic equipment, specialist tools and parts. Their customised Volkswagen Transporter vehicle even carries a specially-designed trailer should your vehicle have to be recovered from the roadside.

To provide the greatest benefit to Volkswagen owners, these Dedicated Technicians will be allocated to the most complex and technical breakdowns.

Perhaps even more reassuring for Volkswagen customers is that our force of Dedicated Technicians will be backed up by 150 Accredited Technicians. On call 24/7, these Technicians are also specially trained on all Volkswagen Group vehicles. Their RAC orange Volkswagen Transporters will be equipped with similar equipment including specialist tools and parts.

Furthermore, the Dedicated and Accredited Technician teams will be supported by the full force of RAC’s 1,500 orange Patrols plus their own Recovery Vehicles and approved contractors. With this comprehensive back-up available we are confident that you will experience an even better quality and personal service should you need us.

Dedicated call centre.

Finally, we haven’t just concentrated on our roadside staff. We have also established a dedicated office team for Volkswagen customers. This team will be able to support you throughout any breakdown experience or accident and includes technical support colleagues who will be on hand to provide advice.

Customer experience.

This enhanced roadside package is yet another step towards improving your experience as a Volkswagen customer. We aim to turn an unpleasant experience into a truly memorable example of excellent customer service delivery. And remember... Our support now extends to your journeys throughout Europe!

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