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Mercedes Roadside Assistance

There’s nothing more frustrating than breaking down, but rest assured, our Mercedes-Benz Roadside Assistance team will aim to get you back on the road as soon as possible.


24/7 Roadside Assistance

We are here to help you whenever you need us. All you have to do is call our Mercedes-Benz Roadside Assistance number:

For immediate assistance call:

00800 1777 7777

From abroad or a mobile phone, call:

+44 (0)207 975 7077

As soon as you call, you will be asked to provide the following information:

  • Personal details, location and contact details
  • Vehicle model and registration number
  • Vehicle mileage
  • Vehicle symptoms/fault description

This will help our customer assistance centre to decide whether your vehicle can be safely driven to your nearest Mercedes-Benz retailer, should be rescheduled for a workshop visit at a later date, or requires immediate attention from our Roadside Assistance team.


3 Years* Complimentary Mercedes-Benz Breakdown Cover

Mercedes-Benz offers 3 years complimentary, comprehensive breakdown and accident cover for new Mercedes-Benz models, and 1 year complimentary cover for Approved Used models.

You will be covered across the UK and Europe for:

✔ Technical Breakdowns**

✔ Minor Mishaps (i.e. suffer a puncture, lose your keys or run out of petrol)

✔ Accident Assistance

✔ Vandalism & Theft

Our team will recover your car to your home or an approved Mercedes-Benz service centre and provide you with a replacement vehicle for up to 3 working days, if required.

Extended Cover

To maintain your Roadside Assistance cover once the 3 years is up, simply service your car at one of our Inchcape Mercedes-Benz centres, and it will be extended for another 12 months on completion of a full Mercedes-Benz Recommended Service.



*Complimentary Roadside Assistance is available for 3 years with any new Mercedes‐Benz or 1 year with all Approved Used vehicles. Your roadside assistance cover is then renewed annually, free of charge, following completion of a full service at a Mercedes‐Benz Retailer.

**Cars registered between 24/10/98 – 31/03/08 are covered for technical breakdown only.