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Mercedes Benz Mobilo Roadside Assistance

What’s covered with Mercedes-Benz Mobilo:

  1. Minor Mishaps
  2. Accident
  3. Vandalism/Attempted Theft
  4. Minor Repairs at the Roadside
  5. Towing
  6. Repatriation
  7. Replacement Vehicle
  8. Hotel Accommodation
  9. Travel by Plane or Train
  10. Taxi/Public Transport

The finest service when you need it most.

With Mercedes-Benz Mobilo you can expect the standard of service to be just as good as it is in our Mercedes-Benz retailers. Not only this, but the best thing is you’ll receive it free of charge for the first four years from registration. Then, as long as you keep your scheduled servicing up to date from the fifth year onwards at one of our Mercedes-Benz retailers, you’ll continue to receive all of the benefits of Mercedes-Benz Mobilo on a complimentary basis for as long as 30 years.

 

Fully trained technicians when you need them.

If you’re unlucky enough to break down, our customer assistance centre will try to resolve the issue over the telephone to get you on your way. If the problem is more serious then fully trained Mercedes-Benz technicians, complete with the latest Mercedes-Benz diagnostic equipment, will be with you as soon as possible. In some instances – if you just need a tyre change, for example – you may not need a trained technician. You alternatively may have filled your tank up with the wrong fuel, in which case a roadside repair won’t be possible. In these scenarios, we will send a support technician or recovery operator instead.

We’ll be with you as soon as possible.

There’s nothing more frustrating than breaking down, particularly if you have an appointment to keep. That’s exactly why we aim to get to you within the hour (and in 85% of cases we achieve this). However, we always prefer to send you the right help rather than the wrong help quickly, so when you call, our roadside assistance team will discuss the options to agree the best solution for you.

 

We’re at the end of the phone 24/7.

Mercedes-Benz is here to help you whenever needed. All you have to do is call our customer assistance centre. As soon as you ring, you will be asked to provide the following information: 

  • Personal details, location and contact details
  • Vehicle model and registration number
  • Vehicle mileage
  • Vehicle symptoms/fault description

This will help our customer assistance centre to decide whether your vehicle can be safely driven to your nearest Mercedes-Benz retailer, should be rescheduled for a workshop visit at a later date or requires immediate attention from our roadside assistance team. 

 

European Roadside Assistance

If you require roadside assistance whilst driving in Europe, Mercedes-Benz Mobilo cover is still valid but the types of support available may vary from country to country. We will assist you in 37 European countries. Please check the website for further details. 

 

Contact Details

United Kingdom:
  • National: 00800 1 777 7777
  • International: +44-207 975 7077
(Please also use this number when calling from the UK if you have connection problems through your mobile phone provider.) 
Republic of Ireland:
  • National: 00800 1 777 7777
  • International: +353 1-6 05 03 77

Terms and conditions:

 

All details are correct at time of uploading. Mercedes-Benz Mobilo only applies to vehicles first registered on or after 1st April 2008. For full details, including length and level of cover, please visit the ‘Ownership & Servicing’ section of www.mercedes-benz.co.uk and select ‘Roadside Assistance’ or click here to download a PDF summary. If your vehicle was registered prior to 1 April 2008, please refer to the blue section of your vehicle’s service booklet, click here to download the summary PDF or contact our customer assistance centre on 00800 1 777 7777 for an explanation.