Inchcape Volkswagen Cheltenham

Excellent service and value always in safe hands!

I was well prepared ahead of time by a phone call from Inchcape and the oil service took as long as I'd been told it would. I was given a comfortable seat and given a coffee while waiting. The car was valeted to a high standard. A trouble free experience.

I had my first experience of VW Inchcape Cheltenham and I have to say it was superb from start to finish. Everybody that I came into contact with was totally focused on delivering the best customer service. As I was waiting for my car to be serviced, I had the opportunity to listen and observe and every customer was treated in the same delightful manner. Special mention to Angela, who dealt with me and the lady on reception who went out of her way to make people feel welcomed and kept them informed throughout. Well done all!!

My recent service and MOT. Put my VW Golf into Inchcape Volkswagen at Cheltenham this week. The receptionist was offhand and completely unhelpful when I was trying to determine when my car might be ready. The car failed the MOT on a tyre and two windscreen wipers. Both items were not in stock and they were unable to tell me when they would be available for fitting, if at all. I was told to go and buy my wipers at Halfords! In the post service review the receptionist was rude about the fact that a couple of minor faults (not related to the MOT) had been pointed out to me previously and I hasn't acted on their advice. Won't be going back to them again! I used them assuming I would get good service and they would have the correct parts if anything needed replacing.. Might as well go to a good general service garage and get a better service at a cheaper rate (and a polite reception)! Thanks for nothing, Inchcape.

No complaints. All good.

Good prompt service. Courteous and helpful.

I arrived early but they opened up and dealt with me. My car was serviced and I was called exactly when they said they would. All round an easy and problem free experience. The service person was excellent.

I received a phone call to tell me my service was due, and when I booked it in, all the staff were friendly and helpful! I then received a prompt confirmation e mail of the date and time, with information about what I needed to take with me! I took the car in at the agreed time, and was greeted by a lovely lady who was efficient and friendly! The car was ready a couple of hours before the agreed time, and a message left on our answer phone to let us know! When we returned to collect the car it had been cleaned and valeted, and any queries had been reported on! The lady came out with us to the car to make sure we were happy, and told us to call if we had any further queries! All in all a great experience!

Excellent experience from my car being picked up off my drive, to being dropped back later...phone calls made to inform me of progress with the service and return delivery time. Wash and valeting a real bonus at this time of year! Many thanks to the whole team 😊

Very polite and friendly service. Excellent.