Inchcape Volkswagen Cheltenham

Bought a part exchanged BMW from Colin and the team at their UCC site. Very helpful and excellent service. Sorted me out with a few extras including new tires and a service. Great communication from Colin and a pleasant experience.

Professional and friendly service , every detail explained throughout

Can't beat VW. All of the staff are so friendly and welcoming. Great service and complimentary wash in an out. Car looks good and I feel safe with my local VW showroom. Good all round treatment for me and my car.

Great team of people.

Good experience. Helpful informative and excellent product knowledge.

I have updated my review after receiving my car back from Inchcape VW Cheltenham. I have left the original review text below for reference and a back story of my situation with respect to my Touareg. I just call out Danielle as being absolutely superb under extremely trying circumstances. Despite the obvious impact the pandemic has caused she was the catalyst to ensuring that VW carried out a significant amount of work in order to provide me (a stroppy and forthright customer) with true customer service. All of this work at no cost to me except perhaps some time and inconvenience. She (and her team I suspect) have delivered way beyond what I was expecting. I am extremely grateful for her efforts and the regular updates she provided me to let me know the current situation. I will be taking my car back to this garage because I know with certainty that they really do value their customers. Thank you. Took my VW Diesel Touareg in on 19 July as had a DPF issue. Now 28 July and still haven't got my car back. Almost zero contact with them since despite calling and leaving messages. A fairly small job to force the DPF to regen still hasn't happened and I've been without a car since 19 July. Notwithstanding the poor implementation of DPF management in the VW range of vehicles, it is disappointing to be left in the dark. VW should do better and this experience with VW on top of emissions cheating means I'll never be a VW returning customer. Poor service and lack of interest in their customer service support. I'm sure they're extremely helpful and supportive during the sales pitch and process.

Cannot thank the sales team enough for the service I received today. We dealt with Arry and Georgia and they were both fantastic from start to finish! The car was prepared for me to view at short notice and test drive. They offered me some finance options which I hadn’t thought about before hand but made sense in the end. Cannot wait to pick up my new VW Golf from them later next week.

Thanks Tom for providing us with our electric Renault Zoe It was a pleasure to do businesses with you

Excellent service from Megan during sales process. Communication was very good

Good and efficient service provided in a timely manner.