Inchcape Volkswagen Cheltenham

Good experience. Helpful informative and excellent product knowledge.

I have updated my review after receiving my car back from Inchcape VW Cheltenham. I have left the original review text below for reference and a back story of my situation with respect to my Touareg. I just call out Danielle as being absolutely superb under extremely trying circumstances. Despite the obvious impact the pandemic has caused she was the catalyst to ensuring that VW carried out a significant amount of work in order to provide me (a stroppy and forthright customer) with true customer service. All of this work at no cost to me except perhaps some time and inconvenience. She (and her team I suspect) have delivered way beyond what I was expecting. I am extremely grateful for her efforts and the regular updates she provided me to let me know the current situation. I will be taking my car back to this garage because I know with certainty that they really do value their customers. Thank you. Took my VW Diesel Touareg in on 19 July as had a DPF issue. Now 28 July and still haven't got my car back. Almost zero contact with them since despite calling and leaving messages. A fairly small job to force the DPF to regen still hasn't happened and I've been without a car since 19 July. Notwithstanding the poor implementation of DPF management in the VW range of vehicles, it is disappointing to be left in the dark. VW should do better and this experience with VW on top of emissions cheating means I'll never be a VW returning customer. Poor service and lack of interest in their customer service support. I'm sure they're extremely helpful and supportive during the sales pitch and process.

Cannot thank the sales team enough for the service I received today. We dealt with Arry and Georgia and they were both fantastic from start to finish! The car was prepared for me to view at short notice and test drive. They offered me some finance options which I hadn’t thought about before hand but made sense in the end. Cannot wait to pick up my new VW Golf from them later next week.

Thanks Tom for providing us with our electric Renault Zoe It was a pleasure to do businesses with you

Excellent service from Megan during sales process. Communication was very good

It was safe and easy, as expected, no surprises. The car was sanitised before they moved it, washed and valeted before collection, communication was excellent. Very happy customer.

Recently bought a GOLF 8 MK8 PERFORMANCE PACK from this place. I ordered it end of January and collected it end of may. I was happy with everything and how joseph chesters did everything, get in touch with joe he is the man !

Good and efficient service provided in a timely manner.

James tang really polite help full and really good at his job love the new car very fast turn around with delivery and true to his words unlike other car companys James tang top diamond bloke thanks

Having just moved to the Cheltenham area I was very loath to leave my previous VW dealership who had served me well with many cars bought and serviced over the years. Partly because of the Covid restrictions I decided to stay local and give Cheltenham VW a try with servicing my two cars and was very impressed by the way everything was handled. I then visited the sales department to get an idea of delivery times on a factory order that I was planning to place and any offers that were available. I spoke to James, who was very professional, informative and personable. He made sure he knew my requirements exactly and a very good deal was reached there and then on a factory order without the usual cat and mouse games and sucking of teeth that I've experienced at some other places. No doubt now that Cheltenham Inchcape are my first choice for everything VW.