Inchcape Volkswagen Cheltenham

I was told the interior of my car would be cleaned...very nice I thought and removed almost all rubbish but the odd parking ticket was left and the boot ignored!! Cleaner used overwhelmed the next 24 houurs driving with a fierce smell I found most unpleasant. I know I am complaining about freebie add ons but if you want to know what we really think

For all the service they provide they deserve each start.

Excellent, as always.

Great service!

Booked car in for sevice and dropped off at 9.30am.Called at 1.30pm to ask for update told that it hadn't been started because short staffed (not my problem) car stayed in overnight so had to find alternative way home. Picked car up next morning and had to fetch myself from back of garage after having to push out from tight space so I could get into my car!! Overall not a great service which is disappointing.

Very helpful and attentive. The car was valeted and washed prior to being returned to me. I could not fault the VW service.

Excellent service and value always in safe hands!

I was well prepared ahead of time by a phone call from Inchcape and the oil service took as long as I'd been told it would. I was given a comfortable seat and given a coffee while waiting. The car was valeted to a high standard. A trouble free experience.

I had my first experience of VW Inchcape Cheltenham and I have to say it was superb from start to finish. Everybody that I came into contact with was totally focused on delivering the best customer service. As I was waiting for my car to be serviced, I had the opportunity to listen and observe and every customer was treated in the same delightful manner. Special mention to Angela, who dealt with me and the lady on reception who went out of her way to make people feel welcomed and kept them informed throughout. Well done all!!

My recent service and MOT. Put my VW Golf into Inchcape Volkswagen at Cheltenham this week. The receptionist was offhand and completely unhelpful when I was trying to determine when my car might be ready. The car failed the MOT on a tyre and two windscreen wipers. Both items were not in stock and they were unable to tell me when they would be available for fitting, if at all. I was told to go and buy my wipers at Halfords! In the post service review the receptionist was rude about the fact that a couple of minor faults (not related to the MOT) had been pointed out to me previously and I hasn't acted on their advice. Won't be going back to them again! I used them assuming I would get good service and they would have the correct parts if anything needed replacing.. Might as well go to a good general service garage and get a better service at a cheaper rate (and a polite reception)! Thanks for nothing, Inchcape.