Inchcape Volkswagen Bolton

Hi Just wanted to write a note, to say what exceptional service we have received from James at your showroom. This is the second car we have bought from yourselves, with James being the key person. Not only is he professional and very knowledgable about all the cars on offer, his manner and social skills are something other car dealerships could do with noting! In General buying a new car is very stressful, but in these very strange times we are all going through, this has been an absolute pleasure, and it just takes one person to make a difference and that would be James. Too many people are not acknowledged for going above and beyond their duties, that’s why we thought it’s important to acknowledge the unbelievable service we have witnessed and received. Through the whole process, James has listened to our concerns, with regards to budget and preferences, continued to keep us informed with videos and messages, therefore finally getting us the car we wanted at the price we wanted to pay. We are so grateful for his time and effort and are absolutely thrilled with our new purchase. A courtesy call also the other day was such a lovely touch. It’s just so refreshing to deal with someone so genuine and helpful, he really is a credit to your company, and will definitely be coming back in the future. People like this are hard to find! Please pass on our thanks and gratitude. Thanks again

it was a seamless service from start to finish with friendly and professional staff

Excellent dealership very friendly and helpful staff. special mention for James Ford who again was brilliant this is the 10th car we have got through James.

I have loved every minute of buying my car! Matt made me feel at ease when buying my new car and it has probably been the easiest and stress free purchase I've ever made. Thank you Matt and Jonny for always looking after me, see you in 4 years for my next one.

First class service from beginning to the end. Nothing too much trouble, the salesman, Jack Fielding was excellent. I've had some bad experience with certain VW dealers in the past but Inchcape, Bolton were excellent.

Great customer service, Jack in particular made the purchase of my new car an absolute breeze.

Service department were brilliant , good communication and the service was done in good time and the car was immaculate on collection

Great place staff are great too

Throughout the whole process I was lead by James who was exceptional from start to finish. He went above and beyond to make sure it was an exciting process when buying my first car. Even though I was buying a used car, James made sure that on delivery it was in immaculate condition, which i wasn't expecting at all! I can't thank James enough for showing me and informing me every step of the way. The process was quick, easy and efficient. I would definitely recommend (especially first time buyers) to Volkswagen Bolton.

Lewis is very good