The car was booked in at 8am for a service and so we arrived at 7.55am in two vehicles so we could leave it and collect it later and could not gain access to the car park due to a car blocking the entrance which I assume was there overnight to prevent thefts. We therefore was left waiting on a busy dual carriageway at rush hour in two vehicles. We therefore went to service desk and was told to take a seat and wait, we therefore asked if they could move the car so we could park the vehicle off the main road, we were told somebody would come out and do that, 10 mins later we were still sat waiting so again we went back in and asked them to move the vehicle, eventually somebody came out and moved it. We left and requested that the vehicle would be ready for collection at 10am they took our phone number and therefore expected a call as to when the vehicles was ready which we never received. We returned at 10.15am to collect the vehicle which was blocked in by another car, yet again we were kept waiting for nearly 10 minutes for somebody to move it so we could leave.
I could see that the forecourt is very busy and packed and only a small site, but if the cars are booked in for a service at 8am and people are on site you would assume that the first thing they do is make clear access for customers to enter off a busy main road