Inchcape Volkswagen Altrincham

Good personal service.

DISREGARD for expressly stated HEALTH AND SAFETY CONCERN: Altrincham VW technicians put a strongly scented freshener in the air conditioning / heating system and this makes my breathing difficult when in the car: I am having to drive with the windows open in this cold winter weather. I AM WORRIED ABOUT MY HEALTH AND SAFETY WHEN DRIVING. I made express and specific mention of my asthma being made worse by the FRESHENER put by VW on the air conditioning system and I ASKED the customer service representative to have it removed from the cooling system. The representative told me that they couldn't remove it because it is a tablet that is now in the internal system. Despite all this, yesterday they put freshener in the system again.

Quick and easy to book over the phone with price agreed up front. Appointments were available for the following week, which was rarely the case at other garages I've used. I was given a Golf courtesy car. All work done within a few hours.

Car Service Welcoming and well organised when I arranged the service. All went according to plan, but I would 'drop off' the night before in future.

Having bought our first VW, a Polo for my wife, a couple of years ago from the VW dealership in Altrincham I decided to get a new Golf for myself from the same place. The reasons were twofold: I have been very impressed with the quality and performance of my wife's Polo, which I really enjoy driving so I knew that the Golf would be at least as good, as well as a definite step up from my (very good) Toyota Auris. Also we both liked James Porter, the sales executive who sold us my wife's Polo, because of his low-key, professional approach: friendly, without pressure and helpful in choosing the right car for our needs and not a more expensive option. In addition James gave me a very good deal.

Received my car back, serviced, pristine clean with everything explained by a ver helpful Service Advisor [Ben] and then got a really comprehensive video relating to work carried out by Kieran the technician. Great service, really friendly people. Would recommend.

Well organised and really polite staff. The whole process from booking the car in through to collecting it was made very simple. The car drives really well now. Overall really pleased and will be using this dealership again

Inchcape Altrincham are fantastic - they are so professional and like a member of my family at the same time. I have dealt with them for a long time and I have to say their service from the reception staff to Gayle in Service and then the wonderful Dave Sherwood in Sales. They go above and beyond. I have also had dealing with the technicians too who are also great too and never let you leave without being 100% happy with your car. Would highly recommend to anyone.

Upon arrival I was greated by lovely lady who made me feel welcome. The dropping of part of experience was okay. I asked for a courtesy car which I did received for the day which also came with rotting apple pieces in the back footwell. ( disgusting) It was when I picked the car up it went abit south. When pulling on to the car park to pick my car I noticed my bonnet was not shut all the way which could of bin dangerous if I was getting on the motorway at high speeds. I asked the mechanic and he didn’t have a answer. I then received my service book along with my copy of my receipt where I had a look over the two. In the service book Some boxes hadn’t been ticked off to say if the work had been carried out or not and one of the box’s What should have been ticked yes haddent. Very sloppy if you ask me!!! When in the car I expected to get in to a clean car as the lady on the phone stated they give you a complimentary velvet. It was so dusty and not clean to a velvet standard you would expect from VW. I did ask the mechanic why it wasn’t all clean and his response was... every customer only gets the outside wash and the carpets hoovered ( very poor)

Staff were polite and friendly. Job was completed at the agreed time. Car had been cleaned too! No hard sell, at no time did staff attempt to push unwanted products or services. I have no hesitation in recommending Inchcape to my fellow VW owners in the northwest. Thanks very much.