Staff polite and helpfull, service completed ahead of estimated time, Livvy was very professional, friendly and knew her job well, a credit to the company,,thankyou
Mr. Colin Wakeling
Monday, June 11, 2018
After having collected my car at…
After having collected my car at approximately 11.00hrs on 07/06 2018 I noticed that the milometer reading shown on the vehicle inspection sheet was incorrect (half of what it actually was). I contacted the dealership but was unable to speak to the service reception as all the phones were busy. A helpful young lady on the main switchboard took my details and said she would email them on and I would receive a return phone call. A couple of hours passed and I had not received any calls. I phoned again and spoke to the helpful young lady who again tried to put me through to the service department without any luck ,I explained that I had not received any calls and she said that she would email the manager of the reception team to contact me. I did not receive any calls during the remainder of that day. The following day I contacted the dealership for the third time and the helpful young lady finely managed to get me through to the service department where I was able to explain the original problem. The person apologised for the mistake and said that she would get the inspection sheet corrected and sent out to me. Here I am on the 11/06/2018 still waiting for the corrected inspection sheet. This is my 1st visit to Cooper Chelmsford Service department and the impression I have regarding communication is not one I would expect from a leading BMW dealership .
Wednesday, June 6, 2018
A series of unbelievable errors .
A series of unbelievable errors by the service advisors, not once but on several occasions, no communication between them. Unable or unwilling to return telephone calls and will tell blatant lies in order to cover up the errors and/or oversights they make.
A bmw owner
Tuesday, June 5, 2018
It's always a pleasure to bring my BMW…
It's always a pleasure to bring my BMW to Cooper BMW in Chelmsford. The service is excellent every time.
Mr Andy Howell
Monday, June 4, 2018
Exceptional service with friendly…
Exceptional service with friendly welcoming staff
Friday, June 1, 2018
Very long wait to be seen by service…
Very long wait to be seen by service person.
Once again the promised car wash and vac was not carried out. It is not acceptable to be offered a voucher to use at some time in the future as this means you have to make a special trip to the garage and wait while it is carried out. You can do better BMW.
Mr Doug Baxter
Thursday, May 31, 2018
Shocked at the fact show room doors are open before 8 and staff chatting at desk was then told we don’t open till 8 take a seat
Wednesday, May 30, 2018
Coopers BMW, Chelmsford - A great initial experience, let down by the policy of shifting customers between sales people
A great initial experience with a new car sales person over a number of visits but unfortunately when it became clear that a used (6 month old) car was a better deal for me I was told I'd have to switch to a used car sales person.
Although I complained that I wanted to continue to deal with the initial person, and they did this to some extent, I ended up having to deal with 2 people (both sales people were very nice and approachable I just didn't like be passed around as if the dealerships needs were more important than mine)
Now I have the car I've noticed a few broken bits of internal trim which is a shame considering the car had been off the road for a few months before I purchased it, and it's now going to take over 3 weeks before they can look at getting these bits fixed!
Wednesday, May 30, 2018
Efficient and friendly
Receptionist was friendly and helpful and pointed me to the person responsible for the service. In turn she was efficient and helpful. Service completed on time thank you. Some confusion over the paperwork for the service package but sorted out efficiently
Saturday, May 26, 2018
No wash or valet after service
For the second year running the car came back without the advertised wash and vacuum. When I queried this with Abbie at Cooper BMW Chelmsford I was told that their system showed the car had been vacuumed and washed and this was signed off by the valeted. Well all I can say is that your valerer is eithe incompetant or a liar as the car has been neither washed or valeted. Won’t be going back.