The sale person was professional enough but was not budging on price on a decent 3 year old car but we had no part exchange and cash buyer, so there was room for movement. Fine he wasn't moving on price, he did rectify a number of body work minor defect before handover.
However, come to hand over, it was a car cover with rain. I emailed night before requesting car to be put under cover or dry it before handover but no such luck.
Had to ask for a couple of dry clothes to do it myself, just so I can see the minor repairs were done! To be honest, this was so basic and what I would expect from a decent dealership as standard practice that you shouldn't need to ask.
So the minor repairs were done well but I did not see there was a sizable chip, crack on the windscreen on the far left which driver would not see and certainly not when covered in water. Notice it only after I got home lunchtime when wife was driving, so I sat in front passenger seat then able to see the crack in front of me.
Called and emailed the dealer who now had my money and doesn't want to know about the windscreen, even though I make it clear it just needed filling at a cost of £30 or so rather than a new one. But sale person's manager said not in their remit to rectify crack on windscreen even though they did not see it, despite the vigorous checks they do prior to handover. AS per their advert and phone recording.
But they would and have refurbished the alloys at much higher cost and not something that would further deteriorate like the windscreen!
Personally, I think it was a big mistake of the dealer as I have now arranged my repair at £30 excess which ruined the whole purchase experience of what would otherwise have been pleasant! Now it just show that you DON'T EVER trust their vigorous checks and don't ever get a handover in the wet and insist they dry the car and NOT you. Because once they have your money, they're not interested.
The sale person Jack seems still willing to assist but not the management.
Jack is helping to forward the MOT which they forgot to enclose In the pack of paperwork.
So to sum up, good selection of cars at some reasonable prices but short on service level on vehicle preparation and non-interested management with some decent sale person but not the one at handover. Shame!