Cooper MINI Cobham

I’ve been converted from a VW customer of 20 years to a brand new Mini Cooper Customer. Love my Mini and the sales service and after sales support from Jack Wray. Great atmosphere in the sales room too.

We recently bought a car from Cooper Cobham MINI. There was no pressure to buy, just sheer enthusiasm for motoring and the product on offer. It took us a while from first seeing something we wanted to being in a position to deal, and our sales representative was patient and helpful in getting us into the new car. A really nice group of people, from the lovely front-of-house staff who offer a refreshment while you wait, to the management who take the time to get to know you and share stories. A really good experience, and a superb car sitting on our driveway. We'll be back.

I purchased a used Mini Countryman from Cooper Cobham Mini on the basis of a test drive and a specification that they emailed me when I enquired about the car. Only once I had purchased the car did it become clear that the specification they had provided related to a later model. My car did not have some of the features which were listed as standard equipment in the specification provided. I immediately raised thisissue with Cooper Cobham but, other asking me to pay a lot more to change the car to a slightly later model with the missing features, they refuse to consider other solutions. The dealer also blames Mini UK for the dealer providing the wrong specification! I am now pursuing a formal complaint against the dealer using Inchcape's formal complaints procedure.

Excellent customer service from all at Cooper Mini Cobham this week. My Mini needed a new tyre, it was on insurance so they sorted out all the paperwork on our behalf and had the tyre ordered and fitted very quickly. The car was valeted on collection too which was a nice touch. Constant good service here from both sales and service teams....many thanks. Highly recommended.

I couldn’t recommend Cooper Cobham Mini highly enough, thoroughly professional and polite service throughout the car buying process. Special thanks to Alexander Dann who kept me informed and updated throughout.

It was a pleasure buying our car, the team at Cooper Cobham are really friendly and make buying a new car hassle free. Will definitely return when we want to buy the next mini.

Excellent customer service, staff very polite.

The Cobham branch was brilliant. Found what I wanted, fantastic service and after care and communication.

Having had a bad experience with Vines I chose Cooper Cobham. Initially I spoke to Connor who got Emma Faluso to call me back to do an order over the phone. I told Emma the details of the spec and the figures I was working with she was able to do everything I asked of her she would phone when she said she was professional and did everything in her power to get me my mini earlier than the scheduled date . When collecting the car I dealt with Paul Garner the sales manager and Connor a sales consultant. There was nothing else they could’ve done to make my visit to them and collection of my car easier. I haven’t driven for 17 months so Connor kindly took me out in my car and made sure I was happy with it . another finishing touch when I arrived at the showroom my car had a poster in the window stating it was waiting my collection that was the icing on the cake . I know now that I will not go anywhere else other than Cooper Cobham and would recommend them to anybody . once again thank you Emma Paul and Connor for everything you did .

Effective and efficient friendly service