Great sales staff, polite service attendants, poor experience booking and generally left feeling unvalued.
Many attempts to call to arrange a service have ended up with me being bounced around between frankly rude service booking agents who don't seem to care (locally - not at a national call centre). I was recently confirmed for a booking, had them call me back to say the part I needed wasn't available and was on back order. I needed to take the car in anyway for a minor repair and surprise, surprise, the part was available. They were too busy to wash the car (again!) so I can only conclude the call the previous day to put me off was purely to try and manage a workload that was too much for the site to manage.
I rarely get the car back clean (last two services, it hasn't even been washed!) and to be honest, if I'm going to spend £50k+ on a car and a service plan I do expect to be made to feel a little bit special, no matter how small I am in the scheme of things... quite honestly, if I'd spent anything with them they should be grateful and respectful... regardl of the amount. In the end, I have complained to the head office... great sales experience and a mediocre (at best!) after sales.
Oh, and google reviews don't seem to work for me via the email link that prompted me to write this - it seems to keep asking me to log in. About as good as the Mercedes me app that keeps telling me my car is unlocked when it isn't.
Not Good Enough