Mercedes-Benz and smart of Derby

Excellent service and nice clean car on collection.

With regards to the actual service, I couldn’t be happier. Great communication throughout the day from Robyn who was lovely and helpful. My issue comes when I came to collect the car. I approached the reception and it was empty. I looked around to see a lady with a brightly coloured scarf with dark hair sitting talking to a gentleman who was clearly purchasing a new car. The lady completely ignored me for a good ten minutes despite even getting up and going behind reception to use the phone. When I asked if she could help me she answered me with a huge attitude to tell me “I’m busy with other customers ACTUALLY”. I mean in the time it took to walk across the room to the phone would it have been hard to say “hi sorry you’re waiting, someone will be here soon” I didn’t even really care if she helped me or not, just a basic acknowledgment would have been nice. She could have even said to her customer - I’m so sorry can you excuse me for 2 minutes while I just find someone for this lady. But actually all she cared about was her sale and completely blanked everything else. Maybe don’t sit in reception if you require that level of privacy? I work in customer services and quite honestly it seemed she just lacked the basics - I would be ashamed if I had treated any of my customers how she treated me and would question why she is working in a customer focussed environment in the first place. Again - thanks to the service team and to Robyn but next time I will go to an alternative dealership.

excellent service

They used to provide coffee or tea and now no one actually does any customer service all too busy on their phones.

Very easy to book an appointment friendly staff who very helpful

Excellent service from Henry very helpful from 1st phonecall he is a credit to you dealership would definitely buy from you again

Dealerships was great, however original booking made over the phone it was requested to have service and MOT carried out in same visit, however this never passed down to site team and I therefore needed to make alternate arrangements. A little frustrating

Met Chris Greaves after he shent me a video viewing of a GLC. He was very ameanable, sent us on a test drive, and guided us through the buying process including extras such as extended warrenty, wheel damage cover, and ceramic paint protection. When we collected the vehicle he introduced us to a service colleague to set up a service plan which they made very easy.

Good

Excellent service, prompt and very polite. Many thanks.