Mercedes-Benz of Derby

really impressed with the quality of service i received

Had a B service and spent over £700 and they did not even wash the car

Booking a service was pretty poor. Not that obliging. Can’t believe they don’t offer a collect and return service on a first service as they said it only takes 45 minutes, my wife was there 2 hours. Been having our cars serviced with these for years, may have to think again. I must say the girl who looked after my wife once there was excellent.

Very helpful and informative staff. Purchase was straightforward.

I had a Mercedes Me adaptor fitted by Adrian. He was friendly, informative and efficient making the whole thing easy. A credit to the Company.

Had a pleasent experience on the day, arrived on time and was met almost straight away by the service team (prior experience was a hole lot of waiting). Adrian who managed the day was excellent and when asked if I could get my car back earlier than the 16:00 drop and go time said he would see what he could do, and even text me to confirm his actions. All in all a good experience ( always a little heavy on the pocket as Mercedes certainly know how to charge)

Good experience, answered all my questions with honesty, good people to deal with. Mine was s very good experience. Highly recommended.

Everything was fine with the process. The car collection could have been better. We were told via a phone call the collection was to be between 10 and 11am. In fact he called at 9.15 and was a little impatient when we took a while to get to the door. Otherwise all fine

My visit to the dealership on Saturday did on this occasion complete the tasks on time The reception staff made me feel a valued customer and on arrival I was welcomed with a coffee and a newspaper Keep up these standards we’ll done

Great sales staff, polite service attendants, poor experience booking and generally left feeling unvalued. Many attempts to call to arrange a service have ended up with me being bounced around between frankly rude service booking agents who don't seem to care (locally - not at a national call centre). I was recently confirmed for a booking, had them call me back to say the part I needed wasn't available and was on back order. I needed to take the car in anyway for a minor repair and surprise, surprise, the part was available. They were too busy to wash the car (again!) so I can only conclude the call the previous day to put me off was purely to try and manage a workload that was too much for the site to manage. I rarely get the car back clean (last two services, it hasn't even been washed!) and to be honest, if I'm going to spend £50k+ on a car and a service plan I do expect to be made to feel a little bit special, no matter how small I am in the scheme of things... quite honestly, if I'd spent anything with them they should be grateful and respectful... regardl of the amount. In the end, I have complained to the head office... great sales experience and a mediocre (at best!) after sales. Oh, and google reviews don't seem to work for me via the email link that prompted me to write this - it seems to keep asking me to log in. About as good as the Mercedes me app that keeps telling me my car is unlocked when it isn't. Not Good Enough