Mercedes-Benz and smart of Derby

Any time I ring to speak to the parts department, Ian is very helpful and knowledgeable. He always goes the extra mile so well done and thank you for your hard work.

Great service from start to finish great availability courtesy car and ready for a time of my choice tip-top service from Derby Mercedes, special mention to Ellie in service who looked after me so well

Very good customer service

The service team members were great on this follow up for me would recommend them especially at this time great job

Fantastic! Although we weren't able to speak to someone the receptionist explained the process very clearly and was very helpful, we didn't make an appointment as we were just passing through, the used cars were arranged very well and the showroom was very well prepared for the current circumstances, again! The receptionist was amazing, we went out and someone had blocked my car in and sge was very helpful with that and didn't seem to sit down at all!!! Amazing!

The garages Coronavirus procedure was excellent, it made me feel safe to be there. The receptionist was very helpful and polite when she gave me instructions on what to do and where to go within the reception area.The Service technician sent me a video which was very informative, it demonstrated that you guys know what you are doing.

Very hard working staff. Clear to see they could do with more staff to handle workload, but they manage and still keep smiling.

staff where very good no bother and felt safe

Update to steering to reduce scuffing of the tyres on full lock. Also tracking adjustment and new tyres. All on warranty except the tyres. As usuual all the work was carried out efficiently and well and the staff were all very helpful and firendly. Covid 19 arrangements went well with no hassle. Only problem was a missunderstanding regarding tyres. I believed only the front tyres were to be changed when all 4 were so the extra cost was a surprise. The work was arranged over the phone after the last service so I had seen no paperwork. I will make sure I check all the paperwork more thoroughly in the future before leaving the car!

Not bought a new car for years With everything being done by email Was out of my comfort zone but Henry Barre Was great with his guidance and patience Collected it today it was so easy and straightforward Thank you again Henry (hope you see this post)