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Mercedes-Benz and smart of Derby

7 St. Christopher's Way, Pride Park, Derby, Derbyshire, DE24 8JY
4.4 /5
1,460 reviews

Opening times

Sales:

Mon to Fri 8.30am–6pm
Sat 9am–5pm
Sun 10am–4pm

Parts:

Mon to Fri 8am–6pm
Sat 9am–2pm
Sun Closed

Service:

Mon to Fri 8am–6pm
Sat 9am–2pm
Sun Closed

Available services

Accident repair
Body Shop
Fleet
MOT
Motability
Parts
Sales
Servicing

Read our reviews

Google
5.0/5
13 Oct 2021
Google Mercedes-Benz and smart of Derby
Excellent service and nice clean car on collection.
Google
4.0/5
11 Oct 2021
Google Mercedes-Benz and smart of Derby
With regards to the actual service, I couldn’t be happier. Great communication throughout the day from Robyn who was lovely and helpful. My issue comes when I came to collect the car. I approached the reception and it was empty. I looked around to see a lady with a brightly coloured scarf with dark hair sitting talking to a gentleman who was clearly purchasing a new car. The lady completely ignored me for a good ten minutes despite even getting up and going behind reception to use the phone. When I asked if she could help me she answered me with a huge attitude to tell me “I’m busy with other customers ACTUALLY”. I mean in the time it took to walk across the room to the phone would it have been hard to say “hi sorry you’re waiting, someone will be here soon” I didn’t even really care if she helped me or not, just a basic acknowledgment would have been nice. She could have even said to her customer - I’m so sorry can you excuse me for 2 minutes while I just find someone for this lady. But actually all she cared about was her sale and completely blanked everything else. Maybe don’t sit in reception if you require that level of privacy? I work in customer services and quite honestly it seemed she just lacked the basics - I would be ashamed if I had treated any of my customers how she treated me and would question why she is working in a customer focussed environment in the first place. Again - thanks to the service team and to Robyn but next time I will go to an alternative dealership.
Google
5.0/5
6 Oct 2021
Google Mercedes-Benz and smart of Derby
excellent service
Google
3.0/5
4 Oct 2021
Google Mercedes-Benz and smart of Derby
They used to provide coffee or tea and now no one actually does any customer service all too busy on their phones.
Google
5.0/5
1 Oct 2021
Google Mercedes-Benz and smart of Derby
Very easy to book an appointment friendly staff who very helpful
Google
5.0/5
30 Sep 2021
Google Mercedes-Benz and smart of Derby
Excellent service from Henry very helpful from 1st phonecall he is a credit to you dealership would definitely buy from you again
Google
4.0/5
29 Sep 2021
Google Mercedes-Benz and smart of Derby
Dealerships was great, however original booking made over the phone it was requested to have service and MOT carried out in same visit, however this never passed down to site team and I therefore needed to make alternate arrangements. A little frustrating
Google
5.0/5
27 Sep 2021
Google Mercedes-Benz and smart of Derby
Met Chris Greaves after he shent me a video viewing of a GLC. He was very ameanable, sent us on a test drive, and guided us through the buying process including extras such as extended warrenty, wheel damage cover, and ceramic paint protection. When we collected the vehicle he introduced us to a service colleague to set up a service plan which they made very easy.
Google
4.0/5
27 Sep 2021
Google Mercedes-Benz and smart of Derby
Good
Google
5.0/5
23 Sep 2021
Google Mercedes-Benz and smart of Derby
Excellent service, prompt and very polite. Many thanks.
Geoff Peck
General Manager
01332 208 802 Email dealership

Pay a visit to Mercedes-Benz of Derby if you're looking to find the best available range of new and used Mercedes-Benz and smart cars for sale in the area. At our showroom on St Christopher's Way you'll find a fantastic selection of vehicles including the very latest models to be released by the manufacturer. In addition, we also stock plenty of Approved Used Mercedes-Benz and smart cars with something to suit all tastes and budgets. All our pre-owned cars come with a 12-month unlimited mileage warranty, so you can always be confident when you buy from Mercedes-Benz of Derby.