Mercedes-Benz and smart of Derby

Everything went smoothly and on time, Service was completed quickly and to a high standard. Thanks Derby team so much more than JCT 600 I will use you guys always going forward

Friendly and seamless from start to finish. Great service from Sam as always.

Great service from start to finish.... Mercedes Benz Derby have always given wonderful service but this time I have truly been blown away. The staff always go out their way to assist but on this occasion the young lady looking after me Olivia Kemps, kept me updated throughout my visit, I knew exactly what was happening, nothing was too much trouble to her. My car was ready sooner than I expected, all washed and cleaned... I have to say my car looked brand new.. thank you to the valeting team (top marks) Mercedes Derby please forward my thank you to Olivia Kemps and know she is a great asset to your service team at Derby. I will be recommending my friends and family to Mercedes Derby, keep up the great customer service :)

Great place polite staff good COVID-19 measures in place.

Excellent customer service, even with all the challenges at the present time, all ran smoothly to time. Only negative is the valeter, didn't do a great job and handover presentation is very important

Although wasn’t allowed inside due to covid I didn’t have to wait long for my key to be collected at the door They did a great job on my car kept me in the loop. During the day then a fast collection of my key later when collected my car later than afternoon

Received a follow up call from Lee Bramley to discuss my purchase, I asked him if he could obtain information on service history & replacement start/stop button on my GLE AMG 63s coupe I purchased on 16/01/21 he forwarded over all the service history within a few minutes & told me he would order the New start/stop button & get it sent straight out to me . Can’t fault the way Lee dealt with my minor issues , he was very professional, polite will definitely use Inchcape again Thanks again Lee 👍👍

An excellent experience from the service department. After having issues with EML coming on, Olivia assisted in professional manner and ensured the job was completed quickly and efficiently. From the start, Olivia was on hand to offer any assistance and ensured I were happy with the service received. Courtesy car was great, she even checked if I were happy with that model etc. In these unprecedented times, the experience of the service is not the same, but the professionalism is always at the top. I would like to thank Olivia especially for the quick turnaround, happy with the professional manner she provided. A++++++

From start to finish been great. Test drive Sunday. Follow up call Monday and Henry went on paternity leave but in the capable hands of both Steve and James. Cannot fault their professionalism. Signed various paperwork digitally a week later and picked car up 2 days later. Steve showed me through some of the cars digital systems and I’ve been assured that any questions I only have to ring. Thank you

Great level of service from the sales team