Mercedes-Benz of Derby

The staff were very helpful, I did not feel that I was under any pressure to buy. On the day of collection was very easy and seamless experience.

Attended for a repair as part of the product recall. Very quick service. Only complaint is I was given another customers completion documents so had to go back to get the correct ones.

We were trying to get in touch with Derby Incape Merced

I was originally told that my service would take an hour so I could stay in the lounge. This did get extended due to a fault I reported with the car, but even the bit that should have taken an hour took two and a quarter. More communication would have been good as I ended up being there for four and a half hours and didn’t know whether I needed to arrange to leave my car for the whole day or whether I needed to stay put.

Very attentive service. An absolute pleasure to do business with and all so easy. Thank you particularly to Mark R who communicates well and ensures the highest levels of customer satisfaction. Very much appreciated!

I took my V-Class in for a safety recall last week. The car park was packed and part of it was blocked off as well as they seemed to be struggling for space for all the cars. I found a spot though after a few minutes. The receptionist was very friendly and professional and somebody came to see me without too much of a wait. The work took about 90 minutes. I was a little disappointed when I got the vehicle back though that it hadn't been given a wash. I also have an Audi A7 and I have to say the service in Audi (Nottingham) is a little better to be honest.

Great Service, Great people and highly competent technical team. Great value for money, special thank you to Robyn who looked after me through the whole processing. Well done and thank you to everyone involved.

Friendly and efficient, excellent

Professional service as ever, clear advice on work covered, costs as expected.

Fast efficient service. Courtesy car provided as had booked early. Service went well and my car was cleaned inside and out on completion. I was well looked after with offers of drinks and use of business area. Would be better if they had shared how to access the free wifi.