Inchcape Land Rover York

Excellent customer service, from the meet and greet at the entrance to the collection of my car. I was Impressed with the facilities on offer to the customer, if waiting for your car. The booking in and collection was a simple process. I received a phone call and my car was ready to drive away at the time stated. I would have no reservations about recommending this company.

We bought our car this week at Inchcape Land Rover York. We received an excellent service from Jeremy Lovatt, one of their sales executives. He was great and very helpful. We are very happy and enjoying the new car. Also the showroom looks fantastic and very welcoming.

After recently making a purchase from the Inchcape York - The new showroom was amazing, the staff from the lovely girls on reception to the sales man who was professional, helpful, not pushy, and could not do enough for us was brilliant. We have looked at numerous cars up and down the country in different showrooms and we as a family can definitely say that the experience was fantastic. Our sales man Luke needs a medal as been in Sales ourselves we have high standards he way exceeded these. Anna

Promised on phone that service would be max 3 hours. for that reason I decided to do shopping rather than arranging a lift home. Dropped off at 11.30 as agreed and asked for it to be done as quickly as possible which I was assured of. at 14.00 hours I turned up and was told it would be a further hour which was 30 mins more than max time. The car was eventually ready at 16.00 hours, 1.5 hours more than max time even though there were no issues with the vehicle. I was sitting around for 2 hours. No issues with staff but the service levels and over promising and under delivering were just not acceptable.

My wife and myself had a pleasant time at Inchcape Land rover. We were made very welcome on arrival all though parking was a problem with not much space to park in. Whilst it took a long time to hand my new car over to me , the time seemed to go quickly. Sam the salesman that we delt with was very polite and thorough with all the paper work involved with the purchase of the car. Before leaving the car sales centre Sam gave me a good insight into all the controls of the car and how everything worked.

Just bought a Freelander 2 from Inchape in York, no problem with the sales side of things the salesman was very polite and friendly. After having the vehicle for only one week I had a warning light come on telling me about a fault with the ABS system, this is when I found out that I was not covered by Land Rover Assistance, luckily I only needed advice but I was without assistance cover for nearly two weeks before it was eventually sorted. When the vehicle was taken back to Inchape for the ABS problem to be rectified this is when the problems started. I had to make three return visits to sort out the problems, this may seem reasonable to some people but I had to make unnecessary visits to York because of problems with their service department. I live on the East Coast so this resulted in an extra 200 miles travelling time not to mention the inconvenience. Admittedly they did put some fuel in the tank in way of recompense.

Great experience and great customer service from start to finish. I was kept in touch throughout the process and the handover was very impressive. Friendly, competent staff who I would recommend highly.

Really good experience, start to finish. No messing around, honest and did things when they said they would! I found the team accommodating from start to finish.

great product good people

We were impressed with Andrew Ball after our daughter bought her Range Rover from him and we decided to get a price for ourselves. Finding a person knowledgeable and accommodating without being pushy helped us to decide we wanted to purchase a Discovery Sport. We also met Chris who was very professional too.