Inchcape Land Rover Derby

Staff were really welcoming, I was dealing with Richard he was great.

First time I have used Inchcape in Derby, great service Joshua took my cold call in the first instance and then looked after me right through the process to the delivery of the car. Can't fault the service, we are currently purchasing two other Land Rover products off an alternative dealer and it is so hard work, I wish we had purchased them off Inchcape.

Buying our Range Rover was a great experience from the minute we stepped through the doors until we picked up our car, great friendly staff, great coffee and biscuits and a truly great service. Thanks, keep up the good work!

We purchased two vehicles on Friday and it was a very long process going through all the paperwork,but when they got round to taxing my car the system at the dvla was down and I couldn’t drive my car home which was very disappointing but the salesman Craig Peacock loaned me his car to drive home ( which by the way is Stourbridge about 60 mls away ! ) and he delivered my car later that night about 7.45 and had to drive back to chesterfield to get home ! We think this was way beyond his call of duty and can’t praise him enough , well done Craig!!

The good bits - fab car, fab price. Staff are friendly. Not so good bits. Failure to check funds were cleared before we collected the car - taking into account I queried the day before that we were good to travel 65 miles as we did not want a return trip! They had not cleared so they had to send us home in a loaner (albeit, a nice one). Order form not updated to reflect price I had to pay resulting in a shortfall of funds. The time spent at the dealership seemed excessive, especially with two (growing hungry) kids. And the bit that really upset me - sending me another customer’s personal details but then failing to put my mind at rest that MY details were safe. Not sure they’ve even told the other customer what happened but suffice to say, would you want a complete stranger knowing your full name, d.o.b, email address and phone number? No, me either. Given how much money we were spending with what we class as a high end product, we were not impressed overall

I must stress this is aimed at the service department and in particular and excellent young gentleman called Tom. Courteous; Professional; Delivered on Promises; went extra mile - Tom lived up to everything promised and would expect, managing my expectations perfectly!!! Having witnessed him make effort to meet clients (not just me) for other departments rather than walking around looking busy like most others - he exemplified what great service looks like. Always looking for the next customer - A death of fresh air and service I haven't witnessed in a long time. Behind the scenes, the service was completed quickly and efficiently and allowed me to complete a full days work with super drop off and pick up from work. Faultless on this occasion - Well Done all in Service, and thank you for the wash and vac - Evoque felt like new again!!! I wish I could say similar sales departments - good job they have a great product to sell as the service is less compelling - full of promise with no substance or delivery of customer experience - what a shame you could do so much better.

Excellent service when I had an issue with both headlights not working. Despite being busy they fitted me in and solved the problem, I felt like nothing was too much trouble and will definitely go to Hunters again.

Friendly and knowledgable staff.

Car was going in for updates due to faults but wasn’t told by the advisor who was dealing with the car that the issues couldn’t be sorted due to system being down. No courtesy car available and was told I had to pay for my own rental car from Enterprise. I complained and was told that I wouldn’t get charged but money has been take from my account. Had to be driven with a tired child to Enterprise to get the rental and came out with a Nissan. Totally shocking experience from start to finish. Land Rover sales team are good but once the sale has been made the rest of the service is poor. Not a service you would expect when you are meant to be dealing with a high end brand. Mr J Pritchard & Miss K Woodman

I was expecting to be told of serious problems with my Discovery 4 but a wonderful surprise when Tom Rhodes told me it was a software issue, an update was available and had been fitted and I was to monitor the situation. Can't speak highly enough of JLR especially Tom. Thrilled with my Discovery 4 and will be booking the vehicle in shortly for new front brake shoes.