Inchcape Land Rover Derby

My car was picked up from my home by a Land Rover Chester employee, for a service. Brought back same day fully cleaned with sanitation. A first class service.

Very professional service for my SVR

I had a great experience at INCHCAPE JLR Chester, from the moment I arrived there I was treated with respect, whereby everyone was courteous and polite I even received numerous apologies because I could not be offered any Tea or Coffee due to COVID 19. Gregg Leatherbarrow gave me the personal touch approach, whereby he came into work on his day off to sort everything out for me, this included all of my paperwork, registering and taxing the car for me, whilst also being patient with me whilst I dithered over things. Gregg explained and showed me around my new vehicle including all of the relevant controls which I had never used before, the personal touch from Gregg was really appreciated, and I can honestly say the whole experience at INCHCAPE JLR Chester was a step up in class. Thank you Gregg, this experience has changed the way I will think about buying a new car again.

Excellent service from Gregg Leatherbarrow. Very pleased with the purchase!

From the moment I made my initial enquiry the level of professionalism, care & attention provided to myself, to find a new car based on my specific requirements was second to none. Gregg Leatherbarrow the Salesman I dealt with provided and outstanding level of service; of which I haven't ever experienced at another car dealership. He managed to set up various test drives, all of which were no hassle to Gregg and the team at Inchcape Land Rover Chester. Following the test drives Gregg was able to provide a variety of options to myself in relation to pricing and specification, around my stated budget. A great deal was able to be secured within my budget and required car specification. The process from agreeing on a deal to car collection was seamless; I was kept fully informed throughout the process and my phone calls and texts to Gregg were never too much, asking a variety of questions & asking for additional items to be added to the car prior to collection (alloy spraying & wheel nut changing). On car collection day the time/date was previously agreed to be suited around my own personal schedule which was great. During collection, the signing of the final paperwork was effortless by Gregg & the team at Inchcape Land Rover Chester - the process was very quick and slick with no issues. Gregg Then unveiled my new car from under a cover sheet in the specialised unveiling room, which made the purchased & experience of my first Range Rover very special and a memorable one. Gregg then took the time to set the car up to my requirements & run through all the controls and options on the car, which was extremely helpful. Having driven the car over the weekend and being thrilled with the purchase and level of service offered & the after service with follow up emails and phone calls; I will most definitely be returning in the future for another purchase and would highly recommend Gregg's level of service and if possible to acquire his services as a salesman, for others purchasing from this dealership and for my future purchases.

Not well thought out for aftersales

Came down to Inchcape Land Rover this week to upgrade my current Freelander. I was met by Helen who explained how the Dealership was working during lockdown, they took my temperature checked and asked to wait to one side. Thoroughly impressed at the level of professionalism at the dealership and the measurements they have gone to make sure my safety was of the highest importance. I asked to look around a Discovery Sport which was locked at the time to reduce risk, but it wasn't a problem for them to open the car and sanitise it before and after I looked around it. Having been introduced to one of the salesmen (Steve), he made my feel at ease. there were safety screens on the desks and a pack of clinical wipes. they have literally thought of everything..... Needless to say I'm looking forward to picking my New car up from Steve Next week.

After recently sending our Land rover Discovery in for a couple of warranty issues, we found the whole experience very easy and very organised the staff were very polite and helpful. we were kept fully up to date, the car was cleaned inside and out and everything was completed very professionally. We will certainly be using the dealership for all future servicing. we would definitely recommend.

A big thankyou to Jamie Menzies and the JLR group for supplying disposable seat covers and protective car kits for community nurses in Warrington. An amazing act of kindness during these unprecedented times.

My wife who works for the NHS had no MOT so couldn’t Tax her car. She contacted Inchcape, Chester where she purchased her Evoke and they were brilliant from that point onwards. They booked the car in the next day as a priority and put the car through the MOT at no charge as a gesture of goodwill!! Well done, it’s great to see fantastic customer service and without hesitation we will buy from them again!