I have just bought a beautiful used xf portfolio from inchcape. The reception and sales staff are professional and attentive with a high end showroom and great coffee! All the advertising from inchcape promises over 140 checks to your used car and trained jaguar technicians etc. My car looked amazing when I picked it up, gleaming and polished, unfortunately when I got home, a 1hr and 20 minute drive, I immediately found a fault with the complicated keyless central locking system which meant I could'nt lock the car or fold the mirrors etc. I also found a splattering of some cleaning agent on the inside of the drivers windscreen and on the dials which made the drive home interesting and when I moved the seats paper and a used coffee cup holder fell out of the side. I had to waste a day back at the garage, the car had to stay 2 days to be repaired and have new parts fitted. to add insult to injury I had paid £70.00 to have the tank filled with petrol and have used 1/3rd of it to have the fixed!
The package I have bought with 2 years jag warranty and breakdown assistance is designed to give peace of mind, I just didn't expect to use the warranty within 3 hours. Full marks to the front of house team at inchcape for doing their job well but you have been let down in this instance by who ever did the vehicle checks and detailing. My last 4 cars have been bought from a car supermarket in Hull and I have never had any problems buying my cars from them, I expected even more from a Jaguar main dealer and have been disappointed.
ps for all the inconvienence inchcape should at least have replaced the petrol used to bring the car back!!
pps this is my partners site , my name is ian martin