Inchcape Jaguar York

Right from the start Andrew provided all of the information I requested in a timely manner. He was effective with his communication throughout and this was much appreciated, especially having to 'click and collect' when buying the car. He is knowledgeable about the cars and provided professional videos to show us the car inside and out. Very pleased with the service we received and would definitely recommend to family and friends. Thank you Inchcape Jaguar York, but special thanks to Andrew

I can't believe how well I was looked after and the thing is it doesn't matter how much you spend as the due care and arrention received was exceptional and Malcolm whom I was dealing with made me feel a very valued customer and I certainly would go back again.

just like to thank phil kitching , for helping me with buying my f pace , not pushy very helpfull , made it a very easy purchace ,thank you all, ps love my car

Excellent from start to finish. Did everything possible to make a deal happen and couldn't do enough to pick up my vehicle.

Excellent service from Inchcape, Malcolm Suddick did absolutely everything he could to assist in every way!!

I purchased a used Jaguar XF on 28.09.20. If the standard of customer service I received when first viewing the vehicle had been maintained and repeated on the day I collected the vehicle I would have given a five star excellent rating. This is what I hoped for and fully expected from Inchcape Jaguar. Disappointingly however, this was not the case. I had an appointment to collect the vehicle with the sales representative who had assisted me during my initial viewing. On arrival I was told he was busy with another customer and another representative would assist me. He made no proper introduction or welcome and his manner was in stark contrast to his colleague, completely lacking in rapport, warmth or responsiveness. He bluntly stated that he had not seen the car before that day, was unaware of any details pertaining to the vehicle and seemingly dismissed my enquiries for that reason. My wife accompanied me on our journey from Derbyshire to collect the car and was less than impressed, in fact she was irritated by his unhelpful and dismissive manner. I was made to feel that if I had the ability to purchase a new vehicle (to which he referred in response to one of our questions) I would then deserve a better response. We asked if the original sales representative could assist us but were told we would have to wait at least one hour. This was at 5.00 pm when our appointment with the same representative had been made for 4.30 pm. We had the right to expect the day of collection to be exciting and a pleasure, albeit to collect a used car. Unfortunately the experience did not live up in any way to that fair expectation. Many thanks - Brian Grant

Excellent service from Andrew Brooke. Got the car I wanted with a service thrown in. Very happy. Well worth traveling.

Good service all round...but main dealer prices

Tim was the main person I was dealing with and was very helpful start to finish. If he was ever unavailable he always made sure someone else knew what was going on if I needed to get in touch. Everyone else I encountered were also friendly and helpful too. 5 star service!

Dealt with Andrew Brooke when buying my new car and has to be the best experience i've had at any dealership before. Sent me a great video when i originally enquired and kept me up to date all the way to the end. Well worth the 4 hour journey and would highly recommend if you want top service!