Cooper BMW Cobham

It was my first time using cooper Cobham and I’m very happy with the service they provided! Henry the service advisor is brilliant and def knows his BMW’s. Look forward to the next visit.

I was there because it was a recall. It would be good if I did not have to have my wife follow me to give me a lift home and again to collect the car. If I had my car fixed within say two hours I would have worked on my computer in the reception area, but it was not possible. I deposited the car at 9.30 and returned to collect it at 2.30 3.00 pm.

BMW Cobham were generally very friendly and efficient and the staff encountered were very helpful and good to deal with. The only friction --to use your word --related to waiting 20 minutes after paying my bill for my car to be cleaned and be ready to drive off. This meant that I left the garage about 60 minutes after having been advised by email that my car had been serviced and was ready for collection. This was not a big deal but seemed out of keeping with the excellent service overall.

I booked in my BMW for the 12th October for a service and to have a repair carried out as a tail gate control unit had been removed at the last service because fluid had got into it . I contested that this should be covered under warranty as it must be a design flaw that the unit was so exposed to spillage, as it is situated under the boot space where shopping would usually be carried, but I got no joy. Having taken a day off work I was telephoned the night before to say that the computer system had been down all day and therefore my repair would not be done and could I leave the car over the weekend. I said yes as along as I could have a courtesy car. I was disappointed to be told that there were none available, so my only course of action was to book another date , the 25th October. On arriving I was told that there was a recall put for some cooler issues but as there were a number of engineers on a course (6 as I recall) there was no guarantee that the service, the tailgate repair and the recall work could be carried out in in a day and could I leave the car (I was there at 8.00am). Again I said yes as long as I could have a courtesy car but again unbelievably there were none available. We agreed that I would leave the car and that as much as could be done in a day would be done. Why I couldn't have been told this in advance I don't know as I presume the course was booked some time previously? There is a problem with the process and communication somewhere. I received a call and returned that evening to pick up the car as I was told that the cooler issue did not render my car dangerous so it could be done another time. I was left waiting for nearly 40 minutes until I was seen and then told that the tail gate issue had not been fixed as I had ordered a new motor rather than a control unit. Furthermore I was asked to pay for the motor as the engineer has taken out the working one and replaced it!! I refused point blank as I couldn't believe that even if there had been a mistake on ordering parts that an engineer would not test the motor and not notice the control unit was not there, as it had been removed at the last service and should be on the service history. It was agreed that I would not have to pay for the motor but that still left me with a whopping £691 bill for a service and having taken two days off work I was still without a working automatic tail gate . This is my first BMW and I bought it because I thought it would be a quality build and I would receive a quality service. How wrong was I. I was not offered any sort of compensation other than the chap I dealt with saying he would talk to his manager to see if there was some way I could get some recompense when the tail gate control unit was fitted. Not surprisingly I have had no contact from the service centre at Cobham. I ask that someone contacts me to provide a free fitting of the unit to go some way to making up for my two wasted days and poor service. I wish I could attach the picture I took of the notice in the centre that states in big bold letters on the wall Our commitment to CUSTOMER SATISFACTION means that "VERY SATISFIED" isn't good enough. For us only "COMPLETELY SATISFIED" will do.

I cannot recommend Cooper BMW Cobham highly enough! I went into their showroom to see if I can exchange my car for a new BMW. They looked after me very well, in a friendly and professional manner. There was never any sense of pressure. In the end I went home with an excellent deal on a shiny new car. Special thanks to Jamie for making it happen! Thank you very much.

Very good efficient service. All the staff is very competent.

BMW Cobham have an impressive range of vehicles on site, it’s a friendly and helpful organisation, with a feel of being a family run business. We were greeted within minutes of walking through the door by one of the sales team, Brian Sheridan, he wasn’t pushy or sales oriented in any way and said he was here to match the right car to the right person, his priorities were for us to walk out the doors happy, content and with the correct information to make a good and educated choice of what car we would be happy with. His knowledge of all the vehicles was vast and wide, it seems that we had the same love for the same cars, when we were younger, so I really thought I could trust his unbiased opinion, when he was helping us choose. The BMW X4 caught our eye and within minutes, and he arranged for a colleague to take us out on a test drive. It was love at first sight, the drive was incredible, the build quality, second to none, so we decided to purchase the car. We were given options for finance which was incredibly easy to understand, Brian also advised us on extra warranty cover, car protection and asset gap protection, this basically covered every eventuality with regards to the car being written off to being stolen, a great idea and a policy which we took. None of these products were forced onto us, they were just friendly suggestions to help us get the best from what BMW Cobham has to offer. In conclusion, a great car dealership, a family atmosphere and quality merchandise. Thank you Brian Sheridan for all your time and enthusiasm, you made it look easily. Also a big thank you to all the staff, who made us feel welcome and relaxed.

A Safety recall. All very professional and even cleaned the car inside & out

Honestly... I expected more from a prestige brand. I wanted my partner to have a BMW because her finance was up for renewal soon and I have always thought of them as a reliable sturdy car. As we entered the dealership we were eventually greeted by a sales exec who we gave an abundance of information too about the spec of the car we wanted, the gearbox, the engine and even the colour. I couldn't have made things simpler. However we went back and forward between what stock he had and what options we deemed worth extra along with availability and monthly payments. At no point were we offered a test drive of this 37 grand car and no real rapport building ever took place, it was all about can we get these people a car and can they afford it. When we were trying to achieve our monthly payment in the end the sales exec kept disappearing to the business manager to get further discount, would have been much easier if he had of come out of his office and present the figures transparently to us, this eventually happened but after the sales exec seeing him 3 times and before we was about to walk out. The only reason we ended up purchasing a car from here is because it was cheaper than another dealership by 12 a month, othwrwise I would have taken my business elsewhere .

On time and on cost