I recently bought a new BMW X5 from the Chelmsford branch, my experience with dealing with them was good, I had been speaking to a few different dealerships and visited Fairfield’s at southend who had a lot of knowledge regarding what I wanted to buy but they didn’t take any details from me and rushed me out of the showroom.
I found the Park Lane dealership to be very helpful, but they did not have the car in stock that I wanted.
i also had dealings with the BMW dealership in Enfield who were extremely arrogant and clearly they had reached their target for the month and refused to provide me with costs as they were not interested in me looking around for the best deal I could get. The salesperson I dealt with over the phone advised that he was going on holiday and would not be back until Thursday the following week and he advised me not to buy a car until he was back. Although they did advise that they were able to beat any dealership price anywhere in the UK. To me this was not the type of dealership I would want to conduct business with.
Ryan and Ian at the Chelmsford branch were extremely helpful sending me videos of the car as I was at work and unable to go to the dealership, they kept me updated with the full process right through the purchase of the car. I attended the dealership to sign the final documents and pick the car up, everyone there were very friendly and helpful. not at any stage did I feel that I was rushed out of the showroom once the papers were signed, I was shown through how everything on the car worked step by step and I feel that if required I would be able to go back and go over anything that I have forgot or did not ask the question about.
I would like to say thank you to Ryan and his team for making my purchase enjoyable and I would totally recommend to anyone to visit this branch if they are looking to buy a BMW.