My two year old X1 came in for it's first service recently with approx. 12,000 miles on the clock. I was charged £288! Five ltrs of synthetic oil was charged at an eye watering £87. (You should be allowed to buy the oil from Halfords and give it to the service technician to use on the day. That would save nearly £40!). I also was sent a 1 min "health check video" of the car tyres and underside. This is a total nonsense! The commentary was inaudible as the workshop noise drowned out most of the technician's mumbles! Finally the car was returned, after a rather streaky "complimentary" wash but still showing it needed a service!! The service reset had not been reset! I phoned Coopers and was told "we have a new system which allows us to reset the service interval remotely". Well, that didn't work either so I had to go back to Coopers to have them do it properly. But I did get a cup of "complimentary" coffee. Neither the video, the car wash or coffee is complimentary. We, the customer, pay for it all. I also received a text from a service advisor asking about my experience and saying she "would love full marks". Cheek!. The text stated "I would just like to make sure that you was happy...." Was happy? Whatever happened to English grammar. It's were happy!! I have pointed this out to this same service rep twice before and each time she promised the word would be corrected. No joy so far. All in all I will be using my favourite garage for my next service and certainly not Coopers Chelmsford.