I would like to thank John and Claire at East Kent Audi for looking after me and for finding my new car. After being let down by another dealer, John tracked down a new car to my specification and colour choice.
A minor hiccough with the changed content of the Sound & Comfort pack by Audi between 2017 and 2018, didn't cause them a problem, they simply sorted out the 'missing' rear view camera by arranging one to be retro fitted.
customer service is not all about avoiding problems, it's more about how they are resolved when they happen and I couldn't ask for a better response from Claire. Thanks for proactively arranging to retrofit an Audi reversing camera through my local Audi dealer ..... I will await the appointment details over the next week and then it's problem solved.
I was beginning to think I would be starting my search all over again, but their solution to pay for a retrofit camera at my local Audi dealer nearer to me was perfect and just what I wanted to hear.
Thanks for your service and care - despite the fact that you are 260 miles away I will always come back to you at Canterbury for a new Audi. I had struggled to find someone I could trust, until I spoke to John and Claire at Canterbury ...... their attention to my needs and the response to the reversing camera issue showed their integrity and honesty and commitment to excellent customer service.