Audi Cheshire Oaks

Very helpful and excellent service

Excellent customer service from Phil and Tom . Many thanks Terry Walker

Attention to detail excellent from start to finish great customer service what you would expect when paying above average service costs well recommended very efficient and professional service.

Excellent efficient service. communication is great.

A great service, it was easy to book my car in, the cost was explained clearly and the service fully met my expectations

First time taking a car for a manufacturer service, previously I've has older and lower value cars so I've just used local garages but felt keeping up with the Audi only service history on this car would help keep some value in it. Very happy indeed, lovely people and very helpful. I'd originally phoned for advice around costings and the girl on the phone was very helpful in providing the info I wanted. Once I was into the showroom the receptionist(?) and the lady that saw me were both also very helpful in answering my questions. I was warned by friends about the costs of taking a car for a service back at a manufacturer, but was pleasantly surprised at the cost under the service package, coming out much the same as going to a local garage. Good information received post-service from the gentleman I spoke with, advising me on tyre wear (mm), break wear (%) etc as well as bits to keep an eye on. All in all very happy.

Took a long time to get the part needed to fix my Audi - it's still under warranty - but the service on the day was excellent .

This might be just me but I was left with a bitter taste in my mouth having spent £366 for a service on my a5. The service itself I wouldn’t expect to notice anything different in the way the car drives as it was just a oil and filter change with health check, so I assume audi carried these tasks out and was happy with the job they carried out. (Even though you wouldn’t notice if they had or hadn’t) However the service also comes with a wash and vacuum included. This I was left very disappointed; the car now has swirl marks all over it. And the wheels don’t look like they’ve been cleaned just jet washed. As I said before this might just be me but I take great care when washing my car 2 bucket rule with grit filter. Clean mitts and dry cloths etc, wanting my car to look the best it possibly can and in a showroom condition. I now have a very tedious and time consuming task of polishing out the swirl marks. Maybe I just expected a little more from audi and expected a little more attention to detail and more care to be carried out by a so called premium brand. It must be noted that my partner dropped and picked up the car as I would of gone back into the dealership to express my disappointment, but my partner is a little less confrontational than me. That being said my partner was dealt with politely and offered a drink, but I will not be using audi cheshire oaks again or if I do will be requesting them not to wash the vehicle. I feel I may aswell have taken my vechicle to a local non audi garage and paid half the price with less dissapoontment

Great service, couldn't do enough for you, everything that I asked for was done no problem. explained every possible ways of finance services etc. Contacted me to keep me informed, picked up car on date. excellent.

Prompt professional and extremely helpful