Vehicle was booked in for a faulty heater element that had been recalled. Booking process was quick and simple, Audi offered a variety of options which included the collect of the vehicle, courtesy car or drop off and wait, I selected the car collection service. All was good up until the day of collection....
A two hour collection time was provided and it was anticipated as a text message of confirmation had arrived the previous day. At the end of the two hour period and NO COLLECTION I called Audi and informed me here had been a delay due to a road closure on the M53. This was a circumstance out of their control however when I researched this I found the closure to be in completely the opposite direction from where I lived and some considerable distance from the dealership. The frustrating part of this was that AUDI chose not to make any contact with me to notify me o the delay, bad customer service! Despite being the school holidays and plans to make the most of the day with visiting family I was reasonable and gave them 30 minutes to get to me despite the not knowing where their drivers where in order to provide and estimated time. 30 minutes elapsed and again still no signs or contact from Audi. I made contact and despite them not being able to locate there drivers or provide me with a time of collection I requested to rearrange the appointment. The receptionist tried to fob me off and delay and refused to put my dedicated member of staff of the phone (Gareth Cooke - who ever you are?!?), even though I could hear him in the background coming up with excuses to delay me. Eventually after being firm a new appointment was booked, 6 weeks later. This booking not only included the fault replacement but I booked a major service....Nice little offer provide and next years service was paid included for about £20 extra.
Having the disappointment of the missed collection last time I opted to drop off and collect a courtesy car. Car duly dropped of I found that in exchange for my A4 Avant I was allocated and A4 despite there being a huge array of vehicle's available for allocated...yes Audi you breached data protection as your computer screens were clear available for me to see, this included other customers details.....naughty, naughty! As it was only for the day I took the A1 after squeezing in the kids car seats, just about. Oh I forgot to mention that upon arrival I had been allocated Gareth to "look after me" by I was intercepted by one of the may other who were not up to much, Gareth was busy with someone else. I was reassured that Gareth would be in contact later in the day when my vehicle was ready for collection.
Back to the A1 having keys in hand there was further disappointment to find the car had not been cleaned inside of out and was filthy. Keys in the ignition and back to North Wales. I don't think so, no fuel in vehicle could it get any worse?????
Knowing that the dealership was open until 18.00 hours I eagerly awaited a call from Gareth, did I get one.....you guessed it unlike Bob Hoskins Gareth clearly doesn't think it's good to talk. Maybe it's because I didn't accept the further over price work they had suggested when I received an email earlier in the day.
Despite them providing me an A1 to drive there customer service was far from it!!!!!!
Was I impressed by the dealership which I have always considered to be a reliable make I'll let you make your own mind up!
