Audi Cheshire Oaks

Good customer service and helpful information.

Excellent service from all the team, whilst purchasing my new A4 S line.

Bought my first (used) Audi privately 2wks ago. Booked it in at Audi Cheshire Oaks for a complimentary health check. In line with current Covid 19 guidelines, the indoor layout was safely arranged to minimise cross contamination. The staff who dealt with me were very polite, professional and courteous which scores big points in my book. As part of their services, I was also offered a complimentary car wash, they also fixed a loose bracket with a missing bolt in the engine bay. Now, I know that nothing is truly free, they are hoping for return custom from me. So far I can't think of a reason why I wouldn't use them again if this level of service is consistent. Thank you Audi Cheshire Oaks, you'll likely see me again soon.

Excellent service and friendly staff.

Dropped the A6 off for some warranty work. Courteous, informative Colin seemed to know what hes talkin about. So far, so good. smashin! In fact 😊👍

Shortly after the showroom opened, we received a phone call inviting us in to collect the car, which has been sitting in the showroom since prior to lockdown. We were given a time slot that suited us for a week after the phone call. On the day of the collection, I made my way to the Audi dealership for our 1pm appt, as agreed only to arrive at the dealership where I was greeted by the sales lady who informed me that there was information that they needed to tax the vehicle, which only my husband knew, so as he was in bed (works nights), I had to phone him and wake him up and this involved in him sifting through paper work to find out the information that was required. Obviously, I was very annoyed at this and felt that it might have been a good idea to not to leave it half an hour before our appt to inform us of this information (the sales lady had rang my mobile and left a message at 12.30pm). I don't feel that we've got off to a good start with Audi (I had heard from friends that their experience with Audi had not been a particularly good one!) Also, we live in Runcorn Cheshire and as residents, we have free crossings of the Mersey Gateway Bridge, but we need to register the car to do this (it's £5/day return otherwise). I contacted the dealership the day after I collected the car and asked for a log book or similar in order for us to register the car; no one got back to me, so a day or so later, I had to contact the dealership again :( and I was eventually emailed something for us to use, but in the meantime, my husband had to use a different car to get to work for 2 days because of the communication issues at the dealership. I only hope that things are better in the future!

Excellent service from Beth and a really organised dealership, they sanitize cars before and after a service and are professional from start to finish. I would recommend this Audi dealership as they do a great job and are competitively priced

Great friendly service and will use them again to look after my S3

Professional and courteous service in difficult circumstances ( social distancing etc )

Excellent service from Gavin, Les & Ben, with a very swift handover of our new vehicle thank you so much. The team went above & beyond and we would 100% recommend this dealership to anyone