Audi Cheshire Oaks

A great service, it was easy to book my car in, the cost was explained clearly and the service fully met my expectations

First time taking a car for a manufacturer service, previously I've has older and lower value cars so I've just used local garages but felt keeping up with the Audi only service history on this car would help keep some value in it. Very happy indeed, lovely people and very helpful. I'd originally phoned for advice around costings and the girl on the phone was very helpful in providing the info I wanted. Once I was into the showroom the receptionist(?) and the lady that saw me were both also very helpful in answering my questions. I was warned by friends about the costs of taking a car for a service back at a manufacturer, but was pleasantly surprised at the cost under the service package, coming out much the same as going to a local garage. Good information received post-service from the gentleman I spoke with, advising me on tyre wear (mm), break wear (%) etc as well as bits to keep an eye on. All in all very happy.

Took a long time to get the part needed to fix my Audi - it's still under warranty - but the service on the day was excellent .

This might be just me but I was left with a bitter taste in my mouth having spent £366 for a service on my a5. The service itself I wouldn’t expect to notice anything different in the way the car drives as it was just a oil and filter change with health check, so I assume audi carried these tasks out and was happy with the job they carried out. (Even though you wouldn’t notice if they had or hadn’t) However the service also comes with a wash and vacuum included. This I was left very disappointed; the car now has swirl marks all over it. And the wheels don’t look like they’ve been cleaned just jet washed. As I said before this might just be me but I take great care when washing my car 2 bucket rule with grit filter. Clean mitts and dry cloths etc, wanting my car to look the best it possibly can and in a showroom condition. I now have a very tedious and time consuming task of polishing out the swirl marks. Maybe I just expected a little more from audi and expected a little more attention to detail and more care to be carried out by a so called premium brand. It must be noted that my partner dropped and picked up the car as I would of gone back into the dealership to express my disappointment, but my partner is a little less confrontational than me. That being said my partner was dealt with politely and offered a drink, but I will not be using audi cheshire oaks again or if I do will be requesting them not to wash the vehicle. I feel I may aswell have taken my vechicle to a local non audi garage and paid half the price with less dissapoontment

Great service, couldn't do enough for you, everything that I asked for was done no problem. explained every possible ways of finance services etc. Contacted me to keep me informed, picked up car on date. excellent.

Prompt professional and extremely helpful

Vehicle was booked in for a faulty heater element that had been recalled. Booking process was quick and simple, Audi offered a variety of options which included the collect of the vehicle, courtesy car or drop off and wait, I selected the car collection service. All was good up until the day of collection.... A two hour collection time was provided and it was anticipated as a text message of confirmation had arrived the previous day. At the end of the two hour period and NO COLLECTION I called Audi and informed me here had been a delay due to a road closure on the M53. This was a circumstance out of their control however when I researched this I found the closure to be in completely the opposite direction from where I lived and some considerable distance from the dealership. The frustrating part of this was that AUDI chose not to make any contact with me to notify me o the delay, bad customer service! Despite being the school holidays and plans to make the most of the day with visiting family I was reasonable and gave them 30 minutes to get to me despite the not knowing where their drivers where in order to provide and estimated time. 30 minutes elapsed and again still no signs or contact from Audi. I made contact and despite them not being able to locate there drivers or provide me with a time of collection I requested to rearrange the appointment. The receptionist tried to fob me off and delay and refused to put my dedicated member of staff of the phone (Gareth Cooke - who ever you are?!?), even though I could hear him in the background coming up with excuses to delay me. Eventually after being firm a new appointment was booked, 6 weeks later. This booking not only included the fault replacement but I booked a major service....Nice little offer provide and next years service was paid included for about £20 extra. Having the disappointment of the missed collection last time I opted to drop off and collect a courtesy car. Car duly dropped of I found that in exchange for my A4 Avant I was allocated and A4 despite there being a huge array of vehicle's available for allocated...yes Audi you breached data protection as your computer screens were clear available for me to see, this included other customers details.....naughty, naughty! As it was only for the day I took the A1 after squeezing in the kids car seats, just about. Oh I forgot to mention that upon arrival I had been allocated Gareth to "look after me" by I was intercepted by one of the may other who were not up to much, Gareth was busy with someone else. I was reassured that Gareth would be in contact later in the day when my vehicle was ready for collection. Back to the A1 having keys in hand there was further disappointment to find the car had not been cleaned inside of out and was filthy. Keys in the ignition and back to North Wales. I don't think so, no fuel in vehicle could it get any worse????? Knowing that the dealership was open until 18.00 hours I eagerly awaited a call from Gareth, did I get one.....you guessed it unlike Bob Hoskins Gareth clearly doesn't think it's good to talk. Maybe it's because I didn't accept the further over price work they had suggested when I received an email earlier in the day. Despite them providing me an A1 to drive there customer service was far from it!!!!!! Was I impressed by the dealership which I have always considered to be a reliable make I'll let you make your own mind up!

Many thanks for booking me in at such short notice and ... for leaving the cleaned and shiny when you were done. Little things really do make a big difference. Thanks for the heads-up about the damage to the skirt too. I know I didn't take you up on the offer of getting it repaired but it's nice to know that you are watching out for things that we, as drivers, wouldn't always see.

Great service all round and the video sent of my brakes was very impressive.

Great team, great experience and excellent customer service, big thank you to Ian Earle at Inchape Cheshire oaks who I purchased my car from.