Audi Cheshire Oaks

Good customer service

Nice car, good deal, helpful salesman. .

Was in today enquiring about the new RSQ3. The service was excellent and the staff were really friendly and also had a lot of fun which i think is really important. The customer service was top class and the atmosphere was great. Les the sales man was lovely and really friendly and had some really good banter with him. They aren’t pushy which i like and give you plenty of time to think. Thank you for the excellent service.

These guys are special. I bought a used A3 convertible a few months back, and buying it was a very pleasant experience. Great customer service. Unfortunately, it developed one or two problems and having approached my local Audi dealer in London and been fobbed off with a list of unrelated items they claimed needed to be done which my local family-run independent garage disagreed with, I called the Cheshire Oaks dealership who offered to sort out the issues I wanted to have resolved rather than the concocted ones created by my local Audi dealership. I drove up from London and the Cheshire Oaks people fell over themselves to help, and to make sure that I drove back to London happy. Nothing was too much trouble and I can’t thank them enough. Special thanks to Warwick, Beth and also Liz on reception for faultless service and making me feel that I was the most important customer ever, even though my purchase was probably quite small in the overall scheme of things. If only all businesses were this efficient. Brilliant team effort, thanks to everyone at Cheshire Oaks Audi who helped.

Excellent service

Fantastic service and friendly staff throughout my visit. Total confidence in the work that was done and that it keeps the value in my car by being serviced and maintained here.

Very helpful and friendly staff....

Friendly staff and good customer service

My first car

I had a rather awkward intermittent fault that began to flash up just as I was about to sell my car, privately ( not through or to Audi). I had had my car serviced once by Audi Cheshire Oaks, previously, the car had mainly Audi service history. I agreed to pay a diagnostic fee of £60 as it was out of warranty. On collection the next day the fault presented again as I tried to exit the dealership, so I turned around and Gareth apologised and asked if I could leave it for another day. The following day I was kept up to speed with the fault being rectified after 3 hours of wire checking and eventually Audi technical being brought online. It proved to be a gear selector pin. The only guaranteed way to remedy the fault a £1000 plus repair. BUT the existing part had been serviced and was working and not showing a fault reading. I collected the faultless car, washed and hoovered, and accepted a report of all the works carried, plus an offer that Audi may even contribute to the repair if it did indeed need changing, and best of all £0 charge, even the previously agreed initial diagnostic charge had been waived. It’s a really smart place, with a show room full of some really fancy stock, like all Audi dealerships should be, but pleasingly with a customer comes first outlook. Really wasn’t expecting the care that I received outside of warranty with a car not even bought from them.